Castleview Wychwood Towers

Centrally located in Toronto and convenient to public transit and shopping, the 456 bed long-term care home features:

• semi-private accommodation (two residents per room) for 80 residents on each of five resident home areas
• a secure unit for 37 residents who are at risk of exit seeking
• all resident bedrooms are serviced with central air conditioning
• centrally located washrooms and dining room, servery and lounge areas
• private family rooms that can be reserved free of charge for private family gatherings
• Auditorium, Worship Centre, Rehabilitation Room, Library, Computer Room, Hair Salon and a volunteer-run Tuck Shop on the main floor.

Castleview Wychwood Towers offers the following specialized services:

• Behavioural Support Programs
• Short-stay Respite

We welcome applications from individuals living with dementia. Our staff are skilled, knowledgeable and caring when it comes to meeting their needs.

Behavioural Support Programs

We are recognized leaders in behavioural support programs with a long history of caring for individuals with dementia, delirium and mental health needs.

Staff and medical professionals are knowledgeable in the most prevalent types and related causes of behavioural issues. We understand the disease processes, stages and progression. We have experience in diagnostics and assessment, recognizing cognitive or neurological symptoms, treatment interventions that enables us to communicate appropriately with residents and develop individualized care strategies for each resident. The promotes optimal quality of life and experience of care for the resident, family members and other partners in care.

Short-Stay Respite

The short-stay admission program supports families seeking respite from the caregiver role for a period of up to 60 continuous days to a maximum of 90 days per year.

Summary of Resident Responses

• 93 per cent of residents feel that staff treat them with respect.
• 88 per cent of residents feel the home provides a homelike environment, which is clean.
• 86 per cent of residents feel they are able to communicate openly and freely regarding care and service needs.
• 85 per cent of residents are satisfied with the quality of the care and service.

Summary of Family Responses

• 94 per cent of families/caregivers feel the variety and quality of food meets their family member’s needs.
• 93 per cent of families/caregivers feel the home provides a welcoming atmosphere where their family member feels safe and accepted.
• 93 per cent of families/caregivers feel the staff treat their family member with respect.
• 92 per cent of families/caregivers feel their family member’s personal belongings are treated with respect.

We will continue to improve

• Enjoyable mealtime experiences
• Variety and quality of food
• Quality of laundry service
• Variety and quality of activities

For more detailed information, please email: ltc-cwt@toronto.ca.

Toronto Emergency Management leads and facilitates activities related to the City’s ability to mitigate, prepare for, respond to and recover from major emergencies.

We have incorporated the City’s Business Continuity Management and Toronto’s Emergency Plan into an Emergency Management Plan for the City’s directly operated long-term care homes.

Castleview Wychwood Towers has a structured emergency management process of risk identification, mitigation, preparedness, response and recovery.

The scope of emergency management planning includes a variety of hazardous situations that may occur inside or outside of the long-term care home, such as:

• fire
• natural disaster
• biochemical and bomb threats
• chemical spills
• radiation exposure
• threats of personal violence
• power failure
• utilities and telecommunications failure

All staff members are trained to respond to these universal codes for emergencies:

• Code Red: Fire
• Code Black: Bomb Threat
• Code Yellow: Missing Resident
• Code Green: Evacuation
• Code Orange: External Disaster
• Code White: Violent Behaviour
• Code Blue: Cardiac Arrest
• Code Brown: Hazardous Spill
• Code Grey: Infrastructure Failure

In addition, we follow the Incident Management System (IMS) and have a robust Crisis/Disaster Communication Protocol.

For further information, please contact Daphene Clayton, Acting Administrator.

The Quality Improvement Initiative Report for 2026-27 has been developed as required by the Fixing Long-Term Care Act, 2021. As required by Ontario Health, Quality Improvement Plans (QIPs) for 2026-27 were submitted on April 1, 2026. The QIPs guide quality improvement work that improves resident care, safety and outcomes. The QIPs demonstrate our commitment to collaborate with residents, families, caregivers and external partners.

The 2026-27 QIPs, Progress Report and Narrative are available from the Administrator and are posted in each of the LTC homes.

Continuous Quality Improvement (CQI) Initiative Report

2026 Quality Improvement Initiatives and priorities are supported by effective partnerships, committee structures and evidence informed processes. To receive a complete copy of the report, email the Administrator.

Quality Improvement Leads

• Daphene Clayton, Administrator, is the designated Quality Improvement Lead and Chair of Site Continuous Quality Improvement (CQI) Committee.
• Elizabeth Juraschka is the Divisional Quality Improvement Advisor.

Priority Areas

Castleview Wychwood Towers has identified these areas for improvement, developed in consultation with Residents’ Council, Family Council and aligned to Ontario Health priorities:

• Focus on improving resident outcomes by reducing Emergency Department visits, minimizing antipsychotic medication use and decreasing fall rates through targeted clinical interventions
• Advance staff development by ensuring all full-time staff and managers completed Equity, Diversity and Inclusion education and training
• Improve the dining experience
• Reduce misplaced personal laundry and belongings

Policies, Procedures and Protocols that Guide Continuous Quality Improvement

Quality improvement policies have been established to guide quality improvement work and align with the Fixing Long-Term Care Act, 2021, Accreditation standards and required organizational practices, Ontario Health requirements and the Excellent Care for All Act, 2010.

Continuous Quality Improvement Priority Selection Process

Priorities are selected through analysis of:

• Performance data, audits, inspections, program evaluations
• Resident and Family “Your Opinion Counts” experience survey results
• Accreditation Canada and Ontario Health system level priorities

Opportunities for improvement are reviewed throughout the year by the Site CQI Committee, Residents’ Council and Family Council.

Monitoring and Measuring Progress

Castleview Wychwood Towers actively monitors and measures progress on its quality improvement plan through a structured, data-driven approach. Performance indicators are aligned with key priorities such as resident safety, clinical outcomes, regulatory compliance and overall satisfaction.

Progress is tracked against defined benchmarks and provincial standards with results compiled into monthly/quarterly performance dashboards. These dashboards identify trends, highlight areas for improvement and inform action plans.

Leadership shares outcomes through various committees and communication strategies to enforce accountability and accelerate improvements ensuring that the quality improvement plan remains a living document that drives measurable sustainable enhancements in resident care and organizational performance.

Family and Resident “Your Opinion Counts” Experience Survey

The Your Opinion Counts (YOC) experience survey is administered annually to measure residents, and family experiences. The survey was administered in September, after consultation with the Residents’ Council and Family Council. Survey results were analyzed to inform areas for improvement. Castleview Wychwood Towers has made every reasonable effort to act on the results of the survey and to improve the long-term care home and the care, services, programs, and goods.

Resident, Family and Caregiver Your Opinion Counts Experience Survey requirements under the Fixing Long-Term Care Act, 2021

Castleview Wychwood Towers Your Opinion Counts 2025 results

Communication Records

• A smoke-free environment
• Serves a multi-cultural resident population including:
  • Japanese-and Korean-Canadian communities within the home
  • A wide range of residents with Asian, African, European and other heritages.

Families are an integral part in helping make the best decisions for their family member. We are always look for opportunities for families to be involved:

• Resident care conferences
• Quality Improvement, Innovation and Risk Management Committee
• Family Council
• Satisfaction surveys
• Volunteer services.

• We partner with a number of organizations to enhance the care and services provided to the residents including local hospitals, religious and cultural groups including a large group of diverse volunteers.