We are currently recruiting volunteers to support residents at Bendale Acres.

Bendale Acres offre des services en français (French version)

Bendale Acres provides individualized care to each of its 302 residents within a safe and friendly environment. Guided by the CARE values – Compassion | Accountability | Respect | Excellence, we are committed to improving quality of life and support for healthy aging.

  • To learn more, watch the Commitment to Care video.
  • Bendale Acres is one of 10 City-operated long-term care homes.
  • We appreciate your help in keeping residents safe and ask that you adhere to all infection, prevention and control measures when planning a visit.
  • To learn about long-term care homes in Ontario and get help applying, visit the provincial website. You can also review provincial information and reports on Bendale Acres.

Initially constructed in the mid-60’s, the home was completely renovated in 1995 and contains:

  • 100 private and 101 semi-private rooms, each with ensuite washroom (302 beds)
  • all resident bedrooms have air conditioning
  • large windows and an atrium-style foyer with fireplace and skylights
  • large fenced garden
  • inter-denominational worship centre
  • self-contained resident units on each of the home’s six floors featuring spacious dining rooms, lounges and recreational and rehabilitation rooms

Residents enjoy on-unit food and nutrition services, including three meals and three snacks each day. Menus are prepared to include in-season fresh fruits and vegetables. A registered dietitian is on staff and provides additional nutritional support to residents.

Bendale Acres offers the following specialized services:

  • Behavioural Support Programs
  • 37 French Language Service beds designated under the French Languages Services Act
  • Adult Day Program

Behavioural Support Programs

As recognized leaders in behavioural support programs, we have a long history of demonstrated knowledge of dementia, delirium and mental health in the delivery of care. Bendale Acres has a Ministry-designated 15-bed Behavioural Support resident home area, the Highland Creek Retreat, which receives enhanced funding.

Staff and medical professionals are knowledgeable in the most prevalent types and related causes of behavioural issues, understand disease processes, stages and progression, diagnostic and assessment process, cognitive or neurological symptoms, treatment interventions, appropriate communication to address resident needs, strategies to promote optimal quality of life and experience of the behaviour(s) from the perspective of the resident, family members and other partners in care.

Pavillon Omer Deslauriers

Bendale Acres is home to a 37-bed French language services resident home area, which has been designated under the French Language Services Act. Staff are bilingual in English and French, and are able to provide care for residents in their preferred language. Residents can enjoy recreational activities, special events and spiritual and religious care, as well as music, art and complementary care in a language-specific environment.

A Guide for Planning and Providing Francophone Long-Term Care Services is for those involved in planning, advocating for, and providing Francophone health services. The guide provides an optimal model for providing long-term care in French and features the Pavillon Omer Deslauriers and Bendale Acres.

Toronto Emergency Management leads and facilitates activities related to the City’s ability to mitigate, prepare for, respond to, and recover from major emergencies.

We have incorporated the City’s Business Continuity Management and Toronto’s Emergency Plan into an Emergency Management Plan for the City’s directly operated long-term care homes.

Bendale Acres has a structured emergency management process of risk identification, mitigation, preparedness, response and recovery.

The scope of emergency management planning includes a variety of hazardous situations that may occur inside or outside of the long-term care home, such as:

  • fire
  • natural disaster
  • biochemical and bomb threats
  • chemical spills
  • radiation exposure
  • threats of personal violence
  • power failure
  • utilities and telecommunications failure

All staff members are trained to respond to these universal codes for emergencies:

  • Code Red: Fire
  • Code Black: Bomb Threat
  • Code Yellow: Missing Resident
  • Code Green: Evacuation
  • Code Orange: External Disaster
  • Code White: Violent Behaviour
  • Code Blue: Cardiac Arrest
  • Code Brown: Hazardous Spill
  • Code Grey: Infrastructure Failure

In addition, we follow the Incident Management System (ISM) and have a robust Crisis/Disaster Communication Protocol.

For further information, please contact Radu Pana, Manager, Facilities Management.

Gina Stringer, Administrator, Designated Quality Improvement Lead and Chair of Site Continuous Quality Improvement Committee

Elizabeth Juraschka, Divisional Quality Improvement Advisor and Chair of Divisional Quality Council

Priority Areas for 2024-2025

The quality improvement plan (QIP) for 2024/25 and Narrative reflects our commitment to enhancing equity, improving resident and family experience, fostering innovation, integrating palliative care, and aligning with external partners to improve care outcomes.

Quality Improvement Priority Selection Process

The quality improvement priority selection process reflects the collaboration and analysis of statistical data trends, program evaluations, Ministry of Long-Term Care reports, results from the Resident and Family experience survey “Your Opinion Counts”, Ontario Health system level priority areas, and collaborations with healthcare partners. The selection process is a balance between the many opportunities, resources available to support quality improvement work and the significant impact on the quality of care and service that can be achieved. The Quality Improvement Plan is developed through consultation and approved by the Site Continuous Quality Improvement Committee.

Policies, Procedures and Protocols that Guide Continuous Quality Improvement

Seniors Services and Long-Term Care (SSLTC) is committed to the provision of care and service through the application of a quality improvement theory that seeks to meet the needs and improve quality of care and services.  Quality improvement policies have been established to guide quality improvement work and are align with the Fixing Long-Term Care Act, 2021, Accreditation standards and required organizational practices, Ontario Health requirements, and the Excellent Care for All Act, 2010

Divisional Quality Council, Site Continuous Quality Improvement Committee and Divisional Committee Structures

Structures and accountability are in place to support the commitment to quality improvement which includes, authorization to the General Manager from City Council to certify and approve on behalf of the City, the home’s annual Quality Improvement Plan(s) (QIPs) for submission to Ontario Health.

Seniors Services and Long-Term Care’s integrated quality management framework overseen by the divisional Quality Improvement Advisor considers and acts on opportunities to improve in areas related to strategic direction, quality improvement, risk management, and safety culture.

At a site level, the General Manager has delegated day-to-day operational accountability for quality improvement and risk management outcomes and innovation to the Administrator of each home.

The terms of reference of each committee reflects legislative requirements of membership and accountability.

Resident and Family Survey

The advice of Residents’ Council and Family Council was sought in developing and carrying out the annual Your Opinion Counts Survey which was administered in September 2023.

The results were presented to Residents’ Council, and Family Council in February 2024, and advice was sought in the development of the Quality Improvement Plan. Updates on the plan and projects will be provided throughout the year as requested by the chairs of these committees.

Communication and Records of Quality Improvement Work

A comprehensive communication strategy supports quality improvement work within the long-term care home and at the division level.  The actions enable the home to broadly communicate annual Quality Improvement Plans, the results of quality improvement activities to senior management, residents/clients, caregivers, families, staff and volunteers.  A central part of the communication strategy is to seek advice if any from Residents’ Council and Family Council and make improvements as appropriate to care and services.

Communication strategies are in place to share Your Opinion Count results and included the following:

  • Sharing the “Your Opinion Counts” survey results at the Residents’ Council meeting on February 13, 2024.
  • Presenting the survey results to the Family Council on February 25, 2024.
  • Posting the results on the Quality Board for staff and families on February 26, 2024.
  • Copies printed and circulated to residents and families on February 26, 2024 following committee meetings.
  • Sharing the results with staff through weekly Employee E-Update and Employee Town Hall Meeting on January 26, 2024.

Progress Report is prepared annually, identifying improvements achieved, changes implemented and opportunities for improvement.

  • Staff are well-trained and provide excellent care for individuals requiring increasingly complex care that may include: intravenous treatments, gastric feeding tubes, oxygen therapy and extensive wound management
  • Residents are able to access on-site dental, hearing, eye and foot care from contracted service providers
  • Private family dining room for family celebrations
  • Fenced garden with view of Lawrence Avenue, including secure garden area for Cognitive Support Unit residents
  • Art  and Music Programs
  • Complementary Care Therapy, including aromatherapy and light massage
  • Physiotherapy services
  • Recreation and Rehabilitation Staff
  • Co-ordinator of Spiritual & Religious Care
  • Support from the Regional Psychogeriatric Consultant and the Mental Health Outreach Team
  • Behavioural Resource Team
  • Close proximity to Scarborough Hospital Regional Dialysis program for residents requiring Haemodialysis
  • Located centrally on TTC routes and minutes from the 401
  • Adult Day Centre

Families are an integral part in helping make the best decisions for their family member. We offer many opportunities for families to be involved:

  • Resident care conferences
  • Quality Improvement, Innovation and Risk Management Committee
  • Family Council
  • satisfaction surveys
  • volunteer services.

Bendale Acres is a dynamic part of the community providing support to seniors and local groups. We supply meals to the TransCare Community Support Services Meals-on-Wheels program seven days a week, producing over 600 meals per week for delivery.

We have an on-site child care centre and partner for inter-generational programs. Secondary school, college and university students complete a variety of clinical and training rotations each year, sharing new knowledge and learning from the experiences our staff share.

Take a Virtual Tour

For further information or to schedule a tour, please call 416-397-7000.