We are currently recruiting volunteers to support residents at Castleview Wychwood Towers.

Castleview Wychwood Towers provides individualized care to each of its 456 residents within a safe and friendly environment. Guided by the CARE values – Compassion | Accountability | Respect | Excellence, we are committed to improving quality of life and support for healthy aging.

Centrally located in Toronto and convenient to public transit and shopping, the 456 bed long-term care home features:

  • semi-private accommodation (two residents per room) for 80 residents on each of five resident home areas
  • a secure unit for 37 residents who are at risk of exit seeking
  • all resident bedrooms have air conditioning
  • centrally located washrooms and dining room, servery and lounge areas
  • private family rooms that can be reserved free of charge for private family gatherings
  • Auditorium, Worship Centre, Rehabilitation Room, Library, Computer Room, Hair Salon, and a volunteer-run Tuck Shop on the main floor.

Castleview Wychwood Towers offers the following specialized services:

  • Behavioural Support Programs
  • Short-stay Respite
  • Young Adult Care and Programs Unit

We welcome applications from individuals living with dementia. Our staff are skilled, knowledgeable and caring when it comes to meeting their needs.

Behavioural Support Programs

We are recognized leaders in behavioural support programs with a long history of caring for individuals with dementia, delirium and mental health needs.

Staff and medical professionals are knowledgeable in the most prevalent types and related causes of behavioural issues. We understand the disease processes, stages and progression. We have experience in diagnostics and assessment, recognizing cognitive or neurological symptoms, treatment interventions that enables us to communicate appropriately with residents and develop individualized care strategies for each resident. The promotes optimal quality of life and experience of care for the resident, family members and other partners in care.

Short-Stay Respite

The short-stay admission program supports families seeking respite from the caregiver role for a period of up to 60 continuous days to a maximum of 90 days per year.

Toronto Emergency Management leads and facilitates activities related to the City’s ability to mitigate, prepare for, respond to, and recover from major emergencies.

We have incorporated the City’s Business Continuity Management and Toronto’s Emergency Plan into an Emergency Management Plan for the City’s directly operated long-term care homes.

Castleview Wychwood Towers has a structured emergency management process of risk identification, mitigation, preparedness, response and recovery.

The scope of emergency management planning includes a variety of hazardous situations that may occur inside or outside of the long-term care home, such as:

  • fire
  • natural disaster
  • biochemical and bomb threats
  • chemical spills
  • radiation exposure
  • threats of personal violence
  • power failure
  • utilities and telecommunications failure

All staff members are trained to respond to these universal codes for emergencies:

  • Code Red: Fire
  • Code Black: Bomb Threat
  • Code Yellow: Missing Resident
  • Code Green: Evacuation
  • Code Orange: External Disaster
  • Code White: Violent Behaviour
  • Code Blue: Cardiac Arrest
  • Code Brown: Hazardous Spill
  • Code Grey: Infrastructure Failure

In addition, we follow the Incident Management System (ISM) and have a robust Crisis/Disaster Communication Protocol.

For further information, please contact Radu Pana Manager, Facilities Management.

Donna Lee, Administrator, Designated Quality Improvement Lead and Chair of Site Continuous Quality Improvement, Committee

Elizabeth Juraschka, Divisional Quality Improvement Advisor and Chair of Divisional Quality Council

Priority Areas for 2024-2025

The quality improvement plan (QIP) for 2024/25 and Narrative reflects our commitment to enhancing equity, improving resident and family experience, fostering innovation, integrating palliative care, and aligning with external partners to improve care outcomes.

Quality Improvement Priority Selection Process

The quality improvement priority selection process reflects the collaboration and analysis of statistical data trends, program evaluations, Ministry of Long-Term Care reports, results from the Resident and Family experience survey “Your Opinion Counts”, Ontario Health system level priority areas, and collaborations with healthcare partners. The selection process is a balance between the many opportunities, resources available to support quality improvement work and the significant impact on the quality of care and service that can be achieved. The Quality Improvement Plan is developed through consultation and approved by the Site Continuous Quality Improvement Committee.

Policies, Procedures and Protocols that Guide Continuous Quality Improvement

Seniors Services and Long-Term Care (SSLTC) is committed to the provision of care and service through the application of a quality improvement theory that seeks to meet the needs and improve quality of care and services.  Quality improvement policies have been established to guide quality improvement work and are align with the Fixing Long-Term Care Act, 2021, Accreditation standards and required organizational practices, Ontario Health requirements, and the Excellent Care for All Act, 2010

Divisional Quality Council, Site Continuous Quality Improvement Committee and Divisional Committee Structures

Structures and accountability are in place to support the commitment to quality improvement which includes, authorization to the General Manager from City Council to certify and approve on behalf of the City, the home’s annual Quality Improvement Plan(s) (QIPs) for submission to Ontario Health.

Seniors Services and Long-Term Care’s integrated quality management framework overseen by the divisional Quality Improvement Advisor considers and acts on opportunities to improve in areas related to strategic direction, quality improvement, risk management, and safety culture.

At a site level, the General Manager has delegated day-to-day operational accountability for quality improvement and risk management outcomes and innovation to the Administrator of each home.

The terms of reference of each committee reflects legislative requirements of membership and accountability.

Resident and Family Survey

The advice of Residents’ Council and Family Council was sought in developing and carrying out the annual Your Opinion Counts Survey which was administered in September 2023.

The results were presented to Residents’ Council and Family Council in February 2024, and advice was sought in the development of the Quality Improvement Plan. Updates on the plan and projects will be provided throughout the year as requested by the chairs of these committees.

Communication and Record of Quality Improvement Work

A comprehensive communication strategy supports quality improvement work within the long-term care home and at the division level.  The actions enable the home to broadly communicate annual Quality Improvement Plans, the results of quality improvement activities to senior management, residents/clients, caregivers, families, staff and volunteers.  A central part of the communication strategy is to seek advice if any from Residents’ Council and Family Council and make improvements as appropriate to care and services.

  • A smoke-free environment
  • Serves a multi-cultural resident population including:
    • Japanese-and Korean-Canadian communities within the home
    • A wide range of residents with Asian, African, European and other heritages.

Families are an integral part in helping make the best decisions for their family member. We are always look for opportunities for families to be involved:

  • Resident care conferences
  • Quality Improvement, Innovation and Risk Management Committee
  • Family Council
  • Satisfaction surveys
  • Volunteer services.
  • We partner with a number of organizations to enhance the care and services provided to the residents including local hospitals, religious and cultural groups including a large group of diverse volunteers.

Take a Virtual Tour

This is an older video produced by the province and contains some outdated details. For further information or to schedule a personal tour, please call 416-392-5700.