Wesburn Manor

CareTO is about:

• Person-Centred Care
• Innovative and Flexible Practices
• Participatory Engagement in Decision Making
• Building Nurturing Relationships
• Empowering Voices and Collaborative Teamwork

Wesburn Manor is investing in CareTO, the City’s brand for long-term care culture change. Our goal is to improve the experiences of all those who live, work and visit.

Opened in 2003 in south Etobicoke, the home features:

• Six resident home areas, each with 32-beds (192 beds)
• All resident bedrooms have air conditioning
• Small home areas are designed to provide residents with a strong feeling of comfort, familiarity and security each with its own dining room, lounge and activity areas
• Residents on the 2^nd floor have access to a rooftop outdoor garden
• Residents on the 3^rd and 4^th floors can enjoy balconies
• Main floor “Town Square” welcomes residents, families and friends to sit by the fireplace or have refreshments in the café
• The Main Floor features a gift shop, hair salon, activity room, worship centre, volunteer office and community meeting room

Wesburn Manor offers the following specialized services:

• Behavioural support programs
• Palliative and end of life care
• Rehab and restorative care program

Behavioural Support Programs

As recognized leaders in behavioural support programs, we have a long history of demonstrated knowledge of dementia, delirium and mental health in the delivery of care.

Staff and medical professionals are knowledgeable in the most prevalent types and related causes of behavioural issues, understand disease processes, stages and progression, diagnostic and assessment process, cognitive or neurological symptoms, treatment interventions, appropriate communication to address resident needs, strategies to promote optimal quality of life and experience of the behaviour(s) from the perspective of the resident, family members and other partners in care.

Palliative and End of Life Care

We provide an environment in which end of life residents will be cared for in a manner that supports their goals and choices to minimize discomfort and promote quality of life. Overnight accommodation can be provided, upon request, to support families traveling from out of town.

Rehab and Restorative Care Program

We ensure an approach to improving and maintaining residents’ optimal level of mobility related to transfers, independence and distance. Based on an individualized care plan that considers optimal physical, mental and psychological functioning and utilizing specialized therapy staff and interventions.

Summary of Resident Responses

• 100 per cent of residents feel the home provides a homelike environment, which is clean.
• 97 per cent of residents feel the home provides a welcoming environment where they feel safe and accepted.
• 95 per cent of residents feel that personal belongings are treated with respect.
• 94 per cent of residents feel that staff treat them with respect.

Summary of Family Responses

• 100 per cent of families/caregivers feel the staff treat their family member with respect.
• 100 per cent of families/caregivers feel they are able to communicate openly and freely regarding care and service needs.
• 100 per cent of families/caregivers feel the home provides a welcoming atmosphere where their family member feels safe and accepted.
• 100 per cent of families/caregivers feel their issues, concerns or requests for information are addressed.

We will continue to improve

• Enjoyable mealtime experiences
• Responsive communications
• Variety and quality of activities
• Quality of laundry service

For more detailed information, please email: ltc-wm@toronto.ca.

Toronto Emergency Management leads and facilitates activities related to the City’s ability to mitigate, prepare for, respond to and recover from major emergencies.

We have incorporated the City’s Business Continuity Management and Toronto’s Emergency Plan into an Emergency Management Plan for the City’s directly operated long-term care homes.

Wesburn Manor has a structured emergency management process of risk identification, mitigation, preparedness, response and recovery.

The scope of emergency management planning includes a variety of hazardous situations that may occur inside or outside of the long-term care home, such as:

• fire
• natural disaster
• biochemical and bomb threats
• chemical spills
• radiation exposure
• threats of personal violence
• power failure
• utilities and telecommunications failure

All staff members are trained to respond to these universal codes for emergencies:

• Code Red: Fire
• Code Black: Bomb Threat
• Code Yellow: Missing Resident
• Code Green: Evacuation
• Code Orange: External Disaster
• Code White: Violent Behaviour
• Code Blue: Cardiac Arrest
• Code Brown: Hazardous Spill
• Code Grey: Infrastructure Failure

In addition, we follow the Incident Management System (IMS) and have a robust Crisis/Disaster Communication Protocol.

For further information, please contact Belisha Ke, Administrator.

• The Quality Improvement Initiative Report for 2026-27 is in development and will be posted at the end of June.
• As required by Ontario Health, Quality Improvement Plans (QIPs) for 2026-27 were submitted on April 1, 2026.
• The QIPs guide quality improvement work that improves resident care, safety and outcomes. The QIPs demonstrate our commitment to collaborate with residents, families, caregivers and external partners.
• The 2026-27 QIPs are available from the Administrator and are posted in each of the LTC homes.

• Resident satisfaction is a priority and we encourage each resident to maintain or improve their capabilities, to maximize independence and quality of life.
• We believe that one of our most valuable attributes is offering peace of mind to residents and their families that care is available when needed, and that each individual’s health and well-being are at the forefront of everything we do.

Families are an integral part in helping make the best decisions for their family member. We offer many opportunities for families to be involved:

• Resident care conferences
• Quality improvement, innovation and risk management committee
• Residents’ council
• Family council
• Satisfaction surveys
• Volunteer services

• Volunteers are a vital community link for our residents. An active team of volunteers takes part in many activities to enhance our resident’s quality of life
• We maintain many partnerships with the community, including regular liaison with other homes, educational institutions, hospitals, churches, police/fire services and government services
• Community agencies and service providers visit Wesburn Manor to ensure that residents have access to services such as dental care and foot care.