The City of Toronto Utility Bill is comprised of two components:
Get more information about your utility bills .
The water and sewer portion of the utility bill is calculated by multiplying the amount of water consumed within the billing period by the water rate . The block one rate applies to all domestic-use water consumption and is the rate that is charged to most residential properties. The block two rate applies to industrial process water consumption only where customers meet the eligibility criteria.
The solid waste portion of the utility bill is calculated by taking the solid waste rate respective to the size of your solid waste bin and multiplying by the number of days in the billing period.
Estimated billing water charges on utility bills are occasionally issued to properties. Once an actual meter reading is obtained, any billing discrepancies will be adjusted on future bills.
The Utility Account Lookup now features a way to submit a water meter reading online for those customers whose Meter Transmission Unit has stopped sending meter reading data. Customers who received a meter reading request notification letter/email may submit their reading online, by phone, or in-person. Customers need to submit a reading by the deadline provided in their notification. This ensures the next bill will be based on an actual reading.
The online submissions feature will remain available until the deadline specified on the notification letter or email.
- Customers can leave a detailed voice message at the phone number listed in the notification letter.
- Recorded instructions will request customer and utility account information (name, phone number, property address, utility account number, and current water meter reading).
- Dial 311 - Tax & Utility Inquiry Line and select “Option 1 for Estimated Water Bill”.
- A customer service representative will take your contact information, account details, and water meter reading.
- Visit an Inquiry & Payment Counter. Be sure to record or photograph your water meter reading before your visit.
- A customer service representative will take your contact information, account details and water meter reading.
Submitted water meter readings may be subject to further verification by staff
If the customer does not provide an actual meter reading by the deadline indicated on the notification letter/email, access to the online submission feature within the Utility Account Lookup will be disabled. The water meter reading submission feature will be replaced with a message indicating that a meter reading is not required at this time.
If a customer is not able to access their water meter or cannot provide a meter reading, they can speak with a customer service representative by dialing 311 – Tax & Utility Inquiry Line and select “Option 1 for Estimated Water Bill”. A customer service representative will address any billing or meter issues before making a to referral to Toronto Water.
A fee for oversized and metal items is also applied to every utility bill based on a daily rate. The annual fee for residential and multi-residential properties will appear on the utility bill regardless of whether an oversized item is placed out for collection or not. The amount will be spread over the year, billed at pro-rated amounts based on the length of a given billing period.
Enrol in Pre-Authorized Utility Payments where you can authorize the City to deduct utility bill payments directly from your bank account.
A relief program is offered to high-volume water consumers for industrial properties. Learn more about the Industrial Water Rebate Program.
Investigate a sudden increase in your water consumption by troubleshooting some of the more common causes.
The sewer component of the water portion of the utility bill represents the total cost for wastewater treatment, infrastructure, and maintenance of the sewer system. The City simply provides a breakdown of water and sewer charges as additional information to customers. The sewer component of the total water rate is approximately 57 percent.
Find out how you can sign up for monthly utility billing. Requirements include:
Contact the Toronto Water Meter department to schedule an appointment for a water meter installation. Switching your utility account from a flat rate account to a metered account is required in accordance with the City's Water Meter Program.
Note: You will incur a Flat Rate Legacy Fee if you do not arrange for water meter installation.