COVID-19 Response

A 60-day grace period for Utility bills was issued between March 16 through May 15. Payment due dates were extended, late payment penalties were not applied and collection action was suspended. As a result of these payment deferrals to monthly billing accounts, future due dates needed to be adjusted and payment schedules changed in order to facilitate the return to a normal billing cycle. Refer to the below for the current due dates for upcoming utility bills.

Date of Bill Consumption Period Due Date
July 24 June August 17
Aug 7 July August 31
September 4 August Sept 28

Note: Billings occur more frequently in August in order to catch up on previously deferred bills.

Benefits of Monthly Billing

  • You receive one bill each month
  • You will have monthly payments for your budgeting purposes
  • You can monitoring your water consumption more frequently
  • You can be alerted to potential water leaks and plumbing issues earlier

Program Requirements

To be accepted into this program, you must meet the following criteria:

You must complete the Monthly Utility Billing Application and submit by fax, mail or in person:

City of Toronto
Revenue Services,Utility Billing
5100 Yonge St., Lower Level
Toronto, ON M2N 5V7
Fax: 416-696-3605, Attention: Utility Billing
(refer to Tips on Faxing)

In person at an Inquiry and Payment Counter

You will receive written confirmation of your enrolment in the program within 30 days of receipt of your application.

You will be removed from monthly utility billing if:

  • You cancel your enrolment in either epost™ or the Pre-Authorized Utility Bill Payment program.
  • You have a returned payment from the bank, and you are removed from the Pre-Authorized Utility Bill Payment program. You will have to reapply for pre-authorized payment. A loss of discount and fees will apply.
  • You sell the property. You will have to reapply for all programs at your new property location.