Pre-Authorized Utility Payment (PUP) Program

Here are the steps to enrol in the pre-authorized utility payment program online.

1. Locate your account number and client number on your recent utility bill.
2. Go to the Utility Account Lookup, sign-in by entering your account and client number, last name or business name as it appears on the bill, postal code of the mailing address and method of the most recent payment. Select “View Utility Account Details”.
3. If your account is eligible for enrolment, under “Billing Preferences” select “Enrol in Pre-Authorized Payment Plan”.
4. Review the “Terms of Use” and please have your banking information and email address available. Select “I have read and agree to the “Terms of Use” to continue.
5. Enter the bank account holder name, an email address and banking information.
6. Review the “Conditions and Acknowledgements”, select confirm and submit.
7. Enrolment is complete – you may save or print screen. A confirmation email will be sent to the address you provided.

Find your future schedule withdrawal, “Current Billing” in the Lookup. The current bill (PDF) may not reflect your enrolment in pre-authorized payments.

For accounts with a balance owing, a pre-authorized acceptance letter stating the date and amount to be withdrawn will be mailed.

Note: Line of credit accounts, credit card cheques or foreign funds cheques cannot be used for pre-authorized payments. Credit card and visa debit payments are also not accepted.

Enrol in pre-authorized utility payments by completing a paper-based form.

1. Pay the utility bill you have just received.
2. Download and print an application for each property you are applying for.
3. Complete the application, complete all required fields on the form, including signature and date. Incomplete applications will be returned.
4. Read the Conditions and Acknowledgement section on the application.
5. Attach a void cheque, or copy of void cheque (available through online banking), or complete the financial institution information section found on the application.

Note: Line of credit accounts, credit card cheques or foreign funds cheques cannot be used for pre-authorized payments. This payment plan is not transferable to another property.

Submit your completed application by mail, in-person or fax:
Mail to:

City of Toronto
Revenue Services
Box 2510, Terminal A
Toronto, ON M5W 1H2

In-person: Inquiry & Payment Counter
Fax: 416-696-4219, refer to Tips on Faxing.

Once enroled, you will receive notification of your acceptance in the PUP program. If a balance is owning, your notification will outline your payment withdrawal schedule. If you have submitted payments that are not reflected contact a customer service representative.

In addition to the pre-authorized terms and conditions agreement:

• You or your designated agent can enrol in the PUP program at any time.
• If you are currently enrolled in our PUP program and you wish to complete and submit a Designate Mailing Request Form to have an agent/tenant receive the utility bills from the City, your enrolment in the pre-authorized program will be cancelled.

Update your bank or financial institution information.

• Complete a change request form, attach a void cheque, or copy of void cheque (available through online banking), or complete the financial institution information section found on the form.
• Send to the City at least 15 days before your next withdrawal date.
• You will receive notice that your change of bank information request has been processed.

Note: Line of credit accounts, credit card cheques or foreign funds cheques cannot be used for pre-authorized payments.

Submit notice by mail, in-person or fax:

Mail to:

City of Toronto
Revenue Services
Box 2510, Terminal A
Toronto, ON M5W 1H2

In-person: Inquiry & Payment Counters.
Fax: 416-696-4219, refer to Tips on Faxing.

Cancel your enrolment in pre-authorized payments.

• Complete the cancellation request form 
• Submit to the City at least 15 days before your next withdrawal date if you like to cancel your enrolment.
• Immediately pay the outstanding balance in full to avoid losing the loss of discount on your water charges.
• Once your request is processed you will receive notification that you have been removed from the program.
• If you are moving, learn how to finalize your utility account .

Submit written notice by mail, in-person or fax:

Mail to:

City of Toronto
Revenue Services
Box 2510, Terminal A
Toronto, ON M5W 1H2

In-person: Inquiry & Payment Counters.
Fax: 416-696-4219, refer to Tips on Faxing.

If your banking information has not changed, submit your request to be reinstated to PUP by contacting a Customer Service Representative by phone or mail. A void cheque is not required where the banking information has not changed.

New Banking Information

If you have new banking information and you are requesting to be reinstated complete a Pre-authorized Utility Change Request form along with a new void cheque, or copy of void cheque available through online banking), or complete the financial institution information section found on the form.

Submit completed form by mail, in-person or fax.

Mail to:

City of Toronto
Revenue Services
Box 2510, Terminal A
Toronto, ON M5W 1H2

In-person: Inquiry & Payment Counters.
Fax: 416-696-4219, refer to Tips on Faxing.

If any of your pre-authorized payments do not clear through your financial institution, the City will charge you an administrative fee, you will lose your discount and you will also be automatically removed from the pre-authorized program and will have to reapply for program.