Utility Bills may contain two types of charges, water/sewer and solid waste depending on the services delivered to the property. Most properties have an automated water meter installed, and accounts are billed following a four-month billing cycle. This means utility bills are issued three times a year. If your account is billed on a Flat Rate system, consider switching to metered billing to avoid a Flat Rate Legacy Fee.
Enrol in the City’s new paperless eBilling service and start receiving your property tax and utility bills digitally in 2023. Learn more.
Early payment discount of approximately five per cent applies only to the water/sewer portion of your utility bill. Solid waste charges/fees are not subject to discount. You will receive an early payment discount if you pay your utility bill on or before the due date.
If you do not pay your bill by the due date you will lose the discount.
Water charges on utility bills are calculated using the water meter reading (water meter read captures the amount of water consumed within a household) within a billing period multiped by the water rate. Plus, any applicable utility fees relating to the account.
The City offers approximately a five per cent discount off the water/sewer portion of a utility bill for early payment.
A residential utility account water/sewer charge calculation example:
Water consumption (captured by a meter reading) from January 1 to April 30, 2023 multiplied by the water rate equals the dollar amount of water/sewer charge appearing on the utility bill.
|Billing Period||Meter Read in Cubic Meters|
|Service From||Jan 1/23||Previous Reading||1000.00m³|
|Service To||Apr 30/23||Current Reading||1038.50m³|
|Number of Days||119||Consumption||38.50m³|
2023 Consumption: 38.50m³ X $4.6171 = $177.76
Apply early payment discount on water/sewer charges of approximately five per cent:
4.9988088% x $177.76 = $8.89
$177.76 – $8.89 = $168.87
If paid before the due date $168.87 owning, if paid after the due date $177.76.
Bin size will determine the solid waste daily rate used to calculate the solid waste charge. The daily bin rate is multiped by the number of days within the billing period, plus an oversize bin fee and any applicable account fees.
A residential utility account small size bin solid waste charge calculation example:
|Service From:||Jan 1/23|
|Service To:||April 30/23|
|Number of Days||119|
|Small Size Bin – Daily Rate||0.785452055|
|Oversize/Metal Item Fee – Daily Rate||0.05739726|
1 small size bin by 119 days x 0.785452055 (per day small bin rate) $93.47 + 119 days x 0.05739726 (per day oversize bin fee $6.83 = $100.30 (numbers rounded)
Total Solid Waste charge for 119 days is $100.30
For a utility account with water/sewer and solid waste services, both charges are added. Account holders are provided with an amount due if paid before the due date (includes the early payment discount applied to the water charges) and a billing amount due if paid after the due date.
For the above example:
|Billing payable||Due Date||Amount Due||Billing Details|
|Before||May 29, 2023||$269.17||($168.87 water with early payment discount + $100.30 solid waste charge)|
|After||May 29, 2023||$278.06||($177.76 water without early payment discount + $100.30 solid waste charge)|
Estimated water charges on utility bills are occasionally issued to properties. To avoid loss of discount and late payment fees, property owners should make payment by the due date. Once an actual meter read is obtained, any billing discrepancies will be adjusted on future bills.
Review previous bills to compare water consumption for the property during the same time period. Log-on to MyWaterToronto.
After reviewing the previous water usage, if there is a significant discrepancy, contact a customer service representative.
If you use less than 6,000 cubic metres (m³) – 6 million litres, or 1.25 million gallons of water per year, your water meter will be read and billed every four months or three times a year.
If you use more than 6,000 cubic metres (m³) – 6 million litres, or 1.25 million gallons of water per year, your water meter will be read and billed on a monthly basis.
To be billed monthly for your utilities, you must meet eligibility criteria in order to be accepted to the program. Learn more about monthly billing.
Connection or disconnection to the City’s water supply can be requested for:
Learn more about requesting a water/sewer service connection or disconnection.
If you want a printed copy, a re-print is available for a fee. Please contact a customer service representative, or select one of the other service request options.
Alternatively, acquire account information through the Utility Account Lookup. Locate a previous bill and sign in to the lookup by entering information on the utility bill.
As a courtesy, a notification letter may be sent to the property owner advising of an unusual increase in water consumption. Property owners are responsible for all charges on their utility accounts.
If you have received a high consumption letter.
Call Water Investigations at 416-395-0177 with any questions regarding this letter.
Request a water/sewer disconnection this property. Learn more about water meters and pipes.
A Water Consumption Statement details the utility billings and payment history on an account. Please select one of our service request options to request a statement for a fee.
Alternatively, view your account online using the Utility Account Lookup. Locate a current bill for your property sign-in to the Lookup by entering information on found the utility bill.
Effective June 8, 2018, the Commercial Bag-Only Base Fee will be billed to property owners through the Utility Billing system. You will receive a bill similar to your utility bill issued for water/sewer and solid waste fees. This billing will be for the annual Commercial Bag-Only Base Fee only.
Adding a Tenant/Agent to Receive Utility Bills
Find out more about the Commercial Bag-Only Annual Base Fee.
Solid waste management fees are explained in detail using codes that correspond to the following:
Find a description of the Solid Waste Billing & Collection Codes that may appear on your utility bill.
If you have accessibility needs and require a different bill format, please contact 311, the Tax and Utility Inquiry Line at 416-392-2489 or TTY phone line at 416-338-0TTY (0889).
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Water Rebate Program
Solid Waste Rebate Program