Follow the steps below to obtain an account to book space, renew a current account or to update/make changes to your organization’s account.
All Civic Centre Public Space Booking Accounts expired on December 31, 2022. To renew your organization’s expired booking account for the period of January 1, 2023 – December 31, 2026, please follow steps 1 – 4 as listed below.
To book a venue, you must represent a Toronto-based organization and have an active and up-to-date Civic Centre Public Space Account.
As of June 5, 2023, all public space booking requests for interior meeting and event spaces at City Hall, Metro Hall & Civic Centres will be accepted as per these hours of operation.
The person applying on behalf of the organization must be 19 years of age or older.
Email or mail the completed and signed form to Facilities Management Customer Support Services.
Civic Centre Account Application
Customer Support Services, Facilities Management
City Hall, Basement Level
100 Queen St. W.,
Toronto, ON, M5H 2N2
Customer Support Services will review your account application. Once approved, Customer Support Services Staff will contact you about the next step of the account process which includes receiving the following documents:
All three documents need to be read, signed and returned to Customer Support Services office by email or mail (see the contact information listed in Step 2).
A Civic Centre Public Space Account will then be activated. All new Public Space Booking Account members will be granted a one-time permission to use space. Upon completion of this one-time booking, the account member may apply to renew the account for the remainder of the current term of City Council, for a maximum of up to four years.
If there any changes to the status of your organization or primary contact, please update your account information by completing the Civic Centre Public Space Application Form.
For a list of civic centre public spaces available for booking, or guidelines about the use of civic spaces, please see the Civic Centres Booking page.
All new Public Space Booking Account members will be granted a one-time permission to use space. Upon completion of this one-time booking, the account member may apply to renew the account for the remainder of the current term of City Council, for a maximum of up to four years.
An approved Civic Centre Public Space Booking Account does not guarantee a space booking at the civic centres.
Event Organizations with an active and up-to-date Civic Centre Public Space Account are entitled to two (2) advance bookings per year, based on space availability. Should an Event Organization require additional bookings, inquiries will be accepted no earlier than three (3) weeks prior to the booking date of interest.
Approved account members, can book a civic space by contacting 311 Facility Booking:
Please provide the following information when booking a space: