The City does not conduct telephone or door-to-door sales and does not endorse basement flooding services or products. Any phone calls or door hangers from private companies are not affiliated or approved by the City and may be inaccurate or misleading. Contact 311 or refer to toronto.ca/basementflooding.
While the City of Toronto is working to improve its complex system of underground pipes, sewers and catchbasins, these improvements alone cannot completely protect a home from basement flooding.
During heavy rain, the sewers can become overloaded. It is essential that homeowners take steps to help protect their home from basement flooding.
Watch Part 1 to reduce the risk of basement flooding by learning about your plumbing system, sewer cleanouts, overland flooding, cleaning blocked or plugged eavestroughs and disconnecting downspouts.
Watch Part 2 to learn about weeping tiles, sump pumps, sewer back-ups and backwater valves and the financial subsidies the City provides when you install flood prevention devices.
There are a number of reasons why basements flood, including:
Every home is at risk of basement flooding, even if it has not happened before. Water in your basement is most likely to occur during a heavy rainfall, or when snow and ice is melting.
You can take steps to help reduce or prevent it from happening.
The City offers owners of single-family, duplex and triplex residential homes a subsidy of up to $3,400 per property to install flood protection devices.
The City is taking steps to stop the overloading of the sewer system and reduce basement flooding.
Disconnecting downspouts from the sewer system is mandatory. It can reduce the risk of basement flooding and releasing polluted rainwater into our local waterways.
The City regularly inspects, cleans and maintains the sewer system to ensure it is in good working order.