Misleading phone calls and door hangers from private companies related to basement flooding are circulating in Toronto. If you’ve received any of these, please know they are not affiliated with the City of Toronto, and the information is not provided or approved by the City and may be inaccurate or misleading. The City does not conduct telephone or door-to-door sales of any kind and does not endorse any basement flooding products/services. If you have any questions please contact 311. The City’s resources about floodproofing your home are only found at toronto.ca/basementflooding
While the City of Toronto is working to improve its complex system of underground pipes, sewers and catchbasins, these improvements alone cannot completely protect a home from basement flooding.
During heavy rain, the sewers can become overloaded. It is essential that homeowners take steps to help protect their home from basement flooding.
There are a number of reasons why basements flood, including:
Every home is at risk of basement flooding, even if it has not happened before. Water in your basement is most likely to occur during a heavy rainfall, or when snow and ice is melting.
You can take steps to help reduce or prevent it from happening.
The City offers owners of single-family, duplex and triplex residential homes a subsidy of up to $3,400 per property to install flood protection devices.
The City is taking steps to stop the overloading of the sewer system and reduce basement flooding.
Disconnecting downspouts from the sewer system is mandatory. It can reduce the risk of basement flooding and releasing polluted rainwater into our local waterways.
The City regularly inspects, cleans and maintains the sewer system to ensure it is in good working order.