Immediate Actions

  • Contact Toronto Hydro to have your power shut off to prevent shock or electrocution in the event that water has risen above outlets, near the electrical panel, etc.
  • If you suspect the flooding could be the result of a sewer back-up, do not use toilets and sinks unless it is absolutely necessary until the issue has been resolved. Any water sent down the drain may end up in your basement.
  • Contact the City of Toronto by calling 311 or visiting 311 to enter a self-service request.
    • City staff will inspect the problem, assess the flooding and attempt to determine the source(s) of the flooding.