Toronto Service Review
In 2011, the City of Toronto launched a Service Review Program to address a budget gap of $774 million. The program is reviewing all of the City's services, looking at what it takes to run the country's largest, most diverse city and hearing what's important to you.
The Service Review Program includes a Core Service Review that examines which services the City should be delivering, Service Efficiency Studies that examines service levels and how specific City services are delivered to ensure the most efficient and cost-effective service delivery, and a User Fee Review that examines all user fees currently in place to determine the extent to which they are fair and collect the full cost of providing the service. The City has also implemented a multi-year financial planning process.
Read an overview of the Toronto Service Review Program and view the program timeline.
On this website, you can also find information on each service, facts and figures about the City's budget and decision-making processes.
Learn
Learn about the services the City provides, what makes Toronto different from other cities, how the City makes decisions and about its budget.
Service Efficiency Studies
The Service Efficiency Studies look at how certain services are delivered to identify new and more efficient ways to deliver them at a lower cost.
