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The Service Efficiency Studies look at how certain services are delivered to identify new and more efficient ways to deliver them at a lower cost. The studies provide advice and recommendations to the City Manager and identify actions and directions which could result in more efficient and effective service delivery, organizational and operational arrangements and associated savings. The studies were conducted in consultation with the Division/Agency. A note on how each study may be considered and implemented is included at the beginning of each Final Report.

The City Manager will work closely with senior management to determine which of the actions are feasible and can be implemented, implementation methods and timeframe, estimated savings, and if further study is required.

Implementation will be conducted using various methods and may be reported through annual operating budget processes or in a report to Council or an applicable Board where specific authorities are necessary. In all cases, implementation will comply with collective agreements, human resource policies and legal obligations.

All completed studies are posted below. Other studies will be posted as they are completed.

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