Access to government records is governed by the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA). This Province of Ontario legislation determines whether municipal government records must be reviewed by city staff before you can see them. Sometimes, personal and other sensitive information will be removed from records during this review.
To see records that require review, you will need to file a Freedom of Information request.
If you wish to see a large amount of records (for example, for an academic project) you can also apply for a research agreement.
In the Archives online database, look at the “Access Conditions” field.