The Municipal Freedom of Information and Protection of Privacy Act establishes a general right of access to records held by municipal government and local agencies, boards and commissions using these principles:

  • any information held by government should, in general, be available to the public
  • any exemptions from the right of access to information should be limited and specific
  • any decisions relating to access to information can be reviewed by the independent Information and Privacy Commissioner/Ontario
  • any person may make a request for information held by a government institution covered by the Act

The information you are looking for may be available free of charge through other processes.

Freedom of Information Request Process

Requests for information held by the City of Toronto are made to the Access and Privacy Unit which is responsible for managing compliance with the Act. Decisions on access to information are subject to independent review by the Information and Privacy Commissioner, Ontario.

Before making a Freedom of Information request, please see if the information is available through one of the following, as the information you are looking for may be free of charge:

Freedom of Information requests may be submitted in person to City Clerk’s Office staff at the Registry Services counters in one of the Civic Centre locations (no counter service at East York Civic Centre, Metro Hall, York Civic Centre).

Learn how to submit an FOI request. The information you are looking for may be available free of charge through other processes.

If you are not satisfied with the decision made by the City, you can file an appeal with the Information and Privacy Commissioner of Ontario (IPC).

To file an appeal you must, within 30 calendar days of receiving the decision, write to the Commissioner’s office indicating you are appealing the City’s decision.

Your letter should include a copy of your original FOI request and a copy of the City’s decision letter. Forward your request for an appeal with the appropriate fee to the Commissioner’s office.

PHIPA – Personal Health Information Protection Act