Freedom of Information (FOI) requests are formal requests for records of the City of Toronto.
Before submitting an FOI request, visit How to Access City Information or Records to see if the information you are looking for is already available. FOI requests should not be submitted for information that is available on the City website, from a City division by request, or for information that is held by other governments or government agencies.
The Municipal Freedom of Information and Protection of Privacy Act (MFIPPA) establishes a general right of access to the information held by local governments and institutions. The Act also protects the privacy of individual’s personal information that are part of government records. Some limits to the right of access are described in Step 1 below, Things To Know Before Making an FOI Request. Read through the steps below to submit an FOI request.
Before submitting a formal FOI request, visit How to Access City Information or Records to see if the information you are looking for is already available.
Here’s what you should know when making your FOI request:
Important note: The City of Toronto does not process FOI requests for records of the institutions listed below. You must contact these institutions directly to request records from them:
The following frequently requested records are not available:
You do not need an FOI request to obtain records that are already available or will be available soon.
Frequently requested information that is available through a direct request to the City division include:
A full list of routinely disclosed information is available here. There may be a fee charged for some requests.
Please make sure to review Step 1: Things to Know Before Making an FOI & Step 2: Frequently Requested Records above before making your request.
Requests can be submitted online, in-person or by mail. All requests must be submitted with the $5 application fee required under the Municipal Freedom of Information and Protection of Privacy Act. For a full listing of fees, see Fee Schedule for FOI Requests.
If you are requesting records or information that contain your own personal information, proof of identity must be provided.
FOI requests are not accepted by fax or email.
You can download the FOI application form and submit your request in person to Registry Services counters in any of the Toronto Civic Centre locations (Note: there is no counter service at East York Civic Centre, Metro Hall and York Civic Centre).
Office hours are 8:30 am to 4:30 pm, Monday to Friday (excluding statutory holidays).
You can also download the FOI application form and mail it to our office together with a $5.00 cheque/money order payable to the City of Toronto.
City Clerk’s Office
Corporate Information Management Services
Toronto City Hall, 13th Floor West Tower
100 Queen Street West
Toronto ON M5H 2N2
Once your request is processed, you will receive a letter containing a decision about your FOI request, any fees owing (e.g. fees for photocopying, computer disks or search time) and how to make a payment for fees.
Requests for information held by the City of Toronto are made to the Access and Privacy Unit of the City Clerk’s Office. Decisions on access to information are subject to independent review by the Information and Privacy Commissioner, Ontario.
If you are not satisfied with the decision made by the City, you can file an appeal with the Information and Privacy Commissioner of Ontario (IPC).
An appeal must be made within 30 calendar days of receiving the decision. To file an appeal you must write to the Information and Privacy Commissioner’s office indicating you are appealing the City’s decision.
Your letter should include a copy of your original FOI request and a copy of the City’s decision letter. Forward your request for an appeal with the appropriate fee to the Commissioner’s office.
The City is responsible for protecting personal information and providing access to information under these provincial Acts.
The Municipal Freedom of Information and Protection of Privacy Act establishes a general right of access to records held by municipal government and local agencies, boards and commissions using these principles:
Ontario Reg. 823, accompanies MFIPPA and provides a list of the fees charged for processing FOI requests.
The Personal Health Information Protection Act (PHIPA) has strict rules designed to protect your personal health information in the City’s custody. The following City divisions are considered Health Information Custodians under this Act:
Contact these City divisions directly to access your personal health information.
*The City Clerk’s Office only accepts FOI requests for personal health information for People, Equity & Human Rights (formerly Human Resources).