How to Access City Information

City records belong to the people of Toronto and are generally available with a few exceptions. Here’s how to get City information.

1. Contact

  • Contact the service area or division that has the information.
  • If you’re not sure which division you should be speaking to, contact 311 Toronto for help at any time of day.
  • Be as specific as possible when identifying the information or data you are looking for.
  • There may be a fee to cover the cost of reviewing and copying files.

2. Search

3. Request

  • If you can’t find what you’re looking for or the division/service area is unable to provide you with the requested information, you may make a formal Freedom of Information request.
  • Please note that Freedom of Information requests will not be accepted for information that is already available on the City website or from a City division.

Routinely Disclosed Records

 

Division Profile Routine Disclosure
Accounting Services Records routinely available from Accounting Services
Children’s Services Records routinely available from Children’s Services
City Clerk’s Office Records routinely available from City Clerk’s Office
City Manager’s Office Records routinely available from City Manager’s Office (Executive Management)
Records routinely available from City Manager’s Office (Internal Audit)
Records routinely available from City Manager’s Office (Strategic Communications)
Records routinely available from City Manager’s Office (Strategic & Corporate Policy)
City Planning
(includes Waterfront Secretariat)		 Records routinely available from City Planning
Corporate Finance Records routinely available from Corporate Finance
Court Services Records routinely available from Court Services
Economic Development & Culture Records routinely available from Economic Development & Culture
Employment & Social Services Records routinely available from Employment & Social Services
Engineering & Construction Services Records routinely available from Engineering & Construction Services
Facilities Management Records routinely available from Facilities Management
Finance and Administration Records routinely available from Finance and Administration
Financial Planning Records routinely available from Financial Planning
Fire Services Records routinely available from Fire Services
Fleet Services Records routinely available from Fleet Services
Housing Secretariat Records routinely available from Housing Secretariat
Municipal Licensing and Standards Records routinely available from Municipal Licensing and Standards
Parks Forestry & Recreation Records routinely available from Parks Forestry & Recreation
Pension, Payroll & Employee Benefits Records routinely available from Pension, Payroll & Employee Benefits
Purchasing & Materials Management Records routinely available from Purchasing & Materials Management
Revenue Services Records routinely available from Revenue Services
Shelter, Support & Housing Administration Records routinely available from Shelter, Support & Housing Administration
Social Development, Finance & Administration Records routinely available from Social Development, Finance & Administration
Solid Waste Management Services Records routinely available from Solid Waste Management Services
Technology Services Records routinely available from Information & Technology
Toronto Building Records routinely available from Toronto Building
Toronto Paramedic Services Records routinely available from Toronto Paramedic Services
Toronto Water Records routinely available from Toronto Water
Transportation Services Records routinely available from Transportation Services