City Council has chosen to deliver services and perform certain activities through agencies and corporations in order to:

  • Meet legal requirements;
  • Operate in a commercial environment;
  • Focus on delivering a specific policy objective or service;
  • Enable independent decision making; and
  • Engage citizens in board decision-making, bring expertise, involve funders or fundraisers and use volunteer capacity.

City Council delegates varying levels of authority to agencies and corporations to deliver services on its behalf. Each agency and corporation has a different mandate and responsibility.

The City Manager is responsible for certain governance issues, (e.g., by-laws, board structures, relationship frameworks, shareholder directions, etc.). The Strategic and Corporate Policy Division of the City Manager’s Office:

  • Provides advice and support related to organizational objectives, laws and other requirements:
  • Establishes and changing mandates and governance structures;
  • Defines accountability mechanisms such as policy and reporting requirements; and
  • Provides strategic governance advice and coordinating intergovernmental relations.

This chart illustrates the City of Toronto’s Agencies, Corporations and Adjudicative Boards.

Arena Boards: Manage and operate eight of the City’s 48 indoor ice sport facilities, and, in consultation with the General Manager of Parks, Forestry & Recreation, allocate ice-time to users each year.

The Association of Community Centres (AOCCs): Funded in partnership with the City, these 10 multi-purpose centres provide public space and locally controlled programs and services to residents across the city.

Business Improvement Areas (BIAs): Designated by the City and partially funded through a levy on commercial and industrial property owners and business tenants in specific geographic areas, BIAs oversee the improvement and beautification of streetscapes, promote local businesses, and organize community events.

CreateTO: Leads City-wide real estate portfolio and asset strategy, development planning, and major projects. Also develops City buildings and lands for municipal purposes and assists City divisions, agencies and corporations with real estate planning.

Exhibition Place: Promotes and operates Exhibition Place as a park, entertainment, trade show, and business destination.

Heritage Toronto: A community board that interprets and advocates for Toronto’s built, archaeological, natural and cultural heritage.

Civic theatres: Manages the City-owned Sony Centre for the Performing Arts, St. Lawrence Centre for the Arts and Toronto Centre for the Arts, which host Canadian, not-for-profit, culturally diverse music, dance and events.

Toronto Investment Board: Manages the City’s investments of funds that are not immediately required by the City.

Toronto Atmospheric Fund: Provides funding and support to initiatives that improve energy efficiency and reduce greenhouse gas emissions and air pollution.

Toronto Public Library: Provides library services, collections (e.g. books, magazines, DVDs and CDs) for borrowing, information and research assistance, programs, study and community space to support the information, education, cultural and leisure needs of residents and communities.

Toronto Parking Authority: Operates municipal off-street parking facilities, on-street metered parking and the Bike Share Toronto system.

Toronto Police Service: In partnership with communities, keeps Toronto safe through crime prevention, law enforcement, assistance to victims of crime, public order maintenance, and emergency response.

Toronto Public Health: Promotes health and prevents illness through health education and disease prevention programs.

Toronto Transit Commission: Manages, operates and maintains the City’s network of subways, streetcars, buses and Wheel-Trans, a specialized service for people who require accessible transportation, and constructs transit expansion projects.

Toronto Zoo: Manages, operates, fundraises for, and maintains the Zoo, including conservation and sustainability programs to preserve endangered plants and animals.

Yonge-Dundas Square: Manages, operates, and maintains Yonge-Dundas Square and delivers public event production and coordination.

Build Toronto: Develops properties owned by the City of Toronto and its agencies or corporations for municipal purposes, or to realize value, stimulate employment, and regenerate neighbourhoods. Supports CreateTO, as part of the city-wide real estate model.

Casa Loma Corporation: Provides oversight of the lease agreement to operate and maintain Casa Loma as a heritage attraction and hospitality venue.

Invest Toronto: Engages the private sector in marketing and promoting activities to increase business investment and create jobs in Toronto. In July 2017, Council approved the wind up of Invest Toronto.

Lakeshore Arena: Manages, operates, and maintains the leasehold interest in the Lakeshore Arena facility, previously held by Lakeshore Lions Club.

Toronto Community Housing: City-owned social housing provider that owns and manages approximately 58,500 rental housing units in more than 2,200 buildings across the city. Provides affordable homes to low and moderate income households, including seniors, families, singles, refugees, recent immigrants to Canada and people with special needs.

Toronto Hydro: Distributes electricity in Toronto, supports energy conservation and demand management activities and provides street lighting services.

Toronto Port Lands: Manages real estate assets and promotes employment revitalization in 400 acres of Toronto’s Port Land. Supports CreateTO, as part of the city-wide real estate model.

Toronto and Region Conservation Authority: Develops and delivers programs to further the conservation, restoration, development and management of the natural resources within nine watersheds in the Greater Toronto Region.

Toronto Pan Am Sports Centre Inc.: Operates the Toronto Pan Am Sports Centre on behalf of the City and the Governing Council of the University of Toronto.

Waterfront Toronto: A partnered corporation, established by the Governments of Canada, Ontario and the City of Toronto to revitalize Toronto’s waterfront.

Committee of Adjustment: Hears applications for minor variances to City zoning by-laws and severance of land into separate parcels.

Committee of Revision: Hears objections before imposing local improvement charges, reviews proposed charges, special assessments and makes corrections as needed under Ontario Regulation 596/06 of the City of Toronto Act, 2006.

Compliance Audit Committee: Decisions on applications for compliance audits of campaign finances for municipal election or by-election candidates and registered third party advertisers.

Dangerous Dog Review Tribunal: Hears appeals from dog owners served with a Dangerous Dog Order to either confirm the determination or rescind it.

Property Standards Committee: Hears appeals to orders for violations of municipal maintenance bylaws and occupancy standards for residential, multi-residential and commercial properties.

Rooming House Licensing Commissioner and Deputy Commissioner: Considers applications for licences for rooming houses in the former City of Toronto.

Sign Variance Committee: Makes decisions on applications for third party sign variances and appeals on first party sign variance decisions of the Chief Building Official.

Toronto Licensing Tribunal: Hears matters about licences (taxis, restaurants, limousines, tow trucks and building contractors) issued by the Municipal Licensing and Standards Division, holds hearings on whether a licence should be issued, refused, suspended, revoked or have conditions placed upon it.

Toronto Local Appeal Body: Hears appeals of Committee of Adjustment decisions for local planning matters such as minor zoning variances and land severances (also known as consents).