Building a New Tool to Assess Neighbourhood Wellbeing

The City is partnering with the United Way Greater Toronto to create a tool to help residents, community organizations, and City staff understand the unique needs, opportunities and assets of Toronto neighbourhoods and communities. The tool will be created through a community-informed process and will support evidence-based decision-making that advances equity in Toronto using quantitative and qualitative data.

Goals of the new tool

  • Highlight the different needs and opportunities that exist in Toronto neighbourhoods and communities
  • Support equity-focused evidence-based decision-making
  • Help The City, United Way Greater Toronto and other funders and interested groups decide where to spend money and create programs or policies based on need
  • Make it easier for City staff, community groups, non-profit organizations, researchers, and others to work together

    How it will work

    • The final tool will include quantitative and qualitative data analysis
    • The data will help The City, external partners, residents and community members set priorities for planning projects and strategies, and develop and decide on investments that centre the principles and practices of reconciliation and equity

    Who can use the tool

    • All Toronto residents, communities, and neighbourhoods
    • Grassroots and non-profit organizations and funders in Toronto
    • City staff who are making recommendations for investments, policy-making and civic decision-making

    In 2005, Toronto City Council adopted the first version of the Toronto Strong Neighbourhoods Strategy, which included the identification of 13 Priority Neighbourhoods based on service access and crime statistics.

    In 2014, the second version of the Toronto Strong Neighbourhoods Strategy 2020 was adopted by Toronto City Council.  The City worked with residents, community agencies, academic experts and City of Toronto divisions, corporations and agencies to develop a Neighbourhood Equity Index based on data from the Urban HEART@Toronto research initiative. This work identified 31 Neighbourhood Improvement Areas (NIAs) and began the place-based work of the Toronto Strong Neighbourhoods Strategy 2020 (TSNS 2020).

    In 2022, Toronto City Council directed staff to update how The City assesses Toronto neighborhoods as part of the Toronto Strong Neighbourhoods Strategy. City staff partnered with United Way Greater Toronto and started the process of developing a new neighborhood wellbeing tool that would address the gaps of the Neighbourhood Improvement Area model.

    The City is again partnering with United Way Greater Toronto to implement a community-informed process to create a tool that will help residents, community organizations and City staff understand the unique needs, opportunities and assets of Toronto neighbourhoods and communities. The tool will support evidence-based decision-making that advances equity and improves The City’s ability to meet the needs of neighbourhoods and communities using quantitative and qualitative data.

    The City identifies where resources are invested using both Neighbourhood Improvement Area (NIA) designation and a range of strategies and plans. These strategies reflect principles of reconciliation, equity and inclusion, and include:

    Moving forward, the tool will replace the Urban HEART tool which was used to develop the NIA designation.

    • 2005: Council identified 13 “Priority Neighbourhoods” based on service access and crime statistics.
    • 2014: Urban HEART@ Toronto is developed, using 15 indicators. Neighbourhood Improvement Areas (NIAs) are introduced through a Neighbourhood Equity Score.
    • 2022: City of Toronto & UWGT begin the process of developing a new community wellbeing tool, called the Toronto Neighbourhoods’ Assessment Framework (TNAF) Project
    • 2023: Toronto Neighbourhoods’ Assessment Framework (TNAF) Phase 1 Conceptual Model Development, including community engagement that informed the structure of the framework
      • November 2023: Community members engaged in Community-Based Participatory Research across three main components:
        • Researcher-led workshops
        • Participant-led community conversations
        • Co-led virtual focus group
    • 2024: Toronto Neighbourhoods’ Assessment Framework (TNAF) Phase 2a Quantitative Technical Testing, including community engagements to review the indicator list:
      • June-November 2024: Ongoing engagement with the Technical Advisory Committee
      • December 2024: Community Report-back Session
    • 2025: Toronto Neighbourhoods’ Assessment Framework (TNAF) Phase 2b Qualitative Data Design, including engagements that informed the development of the qualitative data plan:
      • April to May 2025: Resident workshop sessions
      • May 2025: Community agency workshops
      • June 2025: Feedback sessions with residents and community agencies
      • September 2025: Use Case workshop with UWGT staff
    • 2026: Toronto Neighbourhoods’ Assessment Framework (TNAF) Phase 3 Piloting and Full Tool Development
      • The City and United Way Greater Toronto will continue to work with residents, community partners, non-profit organizations and various City divisions to collect and test the quantitative and qualitative data
    • 2027: Report to Council, Phase 4 Full Tool Implementation

     

    The TNAF process includes ongoing meetings with the following advisory groups.

    Project Advisory Team

    • Residents and representatives from community organizations
    • Members selected through public call for participation
    • Attend visioning and report-back sessions
    • Offer community level and living/lived experience expertise

    Technical Advisory Committee

    • Technical experts from The City, academia, health and research initiatives
    • Provide technical and methodological advice on both quantitative and qualitative components of the tool

    Neighbourhood Assessment Reference Group

    • City of Toronto staff from various divisions
    • Provide input as part of a broader strategy to socialize the TNAF project across City divisions
    • Support shared understanding of how place-based equity approaches intersect across City strategies, policies and programs
    • Review and test quantitative indicators in use-case scenarios

    Community members have been engaged in the development of this tool through project advisories and throughout a series of engagements starting in 2023. Insights and experiences shared by people with living/lived experience have informed the development of the conceptual model, quantitative data plan, and qualitative data plan. These experiences will continue to shape and influence the tool through the qualitative work planned for the tool.

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