City Guidelines for Social Housing Providers
City Guidelines are the City of Toronto’s mandatory policies and procedures that social housing providers must follow. They are issued under any of the following circumstances:
- a local rule is established by the City of Toronto
- there are regulation changes that affect housing providers
- a clarification is needed about a section of the Housing Services Act legislation and other items as necessary
City Guidelines are organized according to type of housing provider.
City Guidelines for HSA Part VII, Market and RGI
This is the current listing of City Guidelines applicable to Section 78 housing providers (formerly 110) with market and RGI units. Guidelines that are issued annually or those that have been revoked or replaced are marked accordingly.
| 2019-2 | Quarterly Vacancy and Arrears Report |
| 2019-2a | Quarterly Vacancy and Arrears Report Template |
| 2018-5 | Eligible Capital Reserve Expenditures |
| 2018-2 | Factors to be used in 2019 fiscal year to calculate subsidies – Market & RGI |
| 2017-7 | Social Housing Arrears and Eligibility to apply for RGI |
| 2017-4 | 2018 Market Rent Index & Indices for non-profit projects |
| 2017-3 | Factors to be used in 2018 fiscal year to calculate subsidies – Market & RGI |
| 2017-2 | RGI Administration Manual Re-issue Chapter 3 Requirement to report suspected RGI-related fraud |
| 2016-8 | RGI Administration Manual Re-Issue Ch 6 |
| 2016-6 | RGI Administration Manual Re-Issue Ch 1,3,4,5,7 & 10 |
| 2016-3 Annual |
Factors to be used in 2017 Fiscal Year to Calculate Subsidies – Market & RGI |
| 2016-2 Annual | 2017 Market Rent Indices for Non-Profit Projects |
| 2016-1 | RGI Administration Manual Re-Issue Ch 6, 7 & 10 |
| 2015-8 Annual | 2016 Market Rent Indices for Non-Profit Housing Providers |
| 2015-7 Annual | Factors to be used in 2016 Fiscal Year to Calculate Subsidies |
| 2015-6 | Operating Standards – Conflict of Interest |
| 2015-5 | Operating Standards – Minimum Number of Board Meetings |
| 2015-4 | Operating Standards – Remuneration of Directors |
| 2015-3 | RGI Administration Manual – Re-Issue of “How to Use this Manual” and Chapters 1,2,5,6,9 and 10 (issued February 1, 2015) |
| 2015-2 | RGI Administration Manual – Re-issue of Chapter 8 – Waiting List Management (issued February 1, 2015) |
| 2015-1 | RGI Administration Manual – Re-Issue of Chapter 4 – Local Occupancy Standards (issued February 1, 2015) |
| 2014-2 | Re-Issue of Chapter 7 – RGI Administration Manual |
| 2014-1 | Online RGI Administration Manual – Requirement to Comply |
| 2013-10 | Imputed Rate of Return (Nov. 8, 2013) The current imputed rate of return |
| 2013-9 | Local Eligibility Rule – Absence from Unit |
| 2013-4 | Capital Reserve Funds for Energy Saving Initiatives – City of Toronto |
| 2013-3 | Surplus Sharing |
| 2012-1 | Implementation of the Housing Services Act, 2011 (Jan. 1, 2012) Direction on the implementation of the Housing Services Act, 2011 Note: Parts of SHRA Regulations 298 and 339 are now City of Toronto local rules, until new City Guidelines replace them |
| 2011-5 | Eligible Capital Reserve Expenditures (Sept. 19, 2011) Revised Rules relating to eligible capital reserve expenditures |
| 2007-6 | Quarterly Reporting (July 18, 2007) Information relating to quarterly reporting on vacancy loss and arrears |
| 2007-2 | Signing Leases and Occupancy Agreements (May 15, 2007) Information relating to changes of the signing leases and occupancy agreements |
| 2005-1 | Supplementary Auditors’ Reports (June 30, 2005) The City of Toronto no longer requires housing providers to submit the Auditor’s Derivative Report or the Auditor’s Report along with their Annual Information Returns |
| 2002-2 | Annualized Claim Process for Housing Providers Receiving Rent Supplement Funding (Nov. 5, 2002) Effective Jan. 1, 2003, providers receiving rent supplement funding must submit claims annually Download Rent Supplement Request Form If you require an alternative format of this document, contact Housing Stability Services at HSS@toronto.ca or call 416-392-4126. |
| 2002-0 | City Guidelines Introduction (Sept. 10, 2002) Definition of a City Guideline and how it is to be used |
City Guidelines for HSA Part VII, 100% RGI
This is the current listing of City Guidelines applicable to Section 78 housing providers (formerly 110) with 100% RGI units. Guidelines that are issued annually or those that have been revoked or replaced are marked accordingly.
| 2019-2 | 2019-2 Quarterly Vacancy and Arrears Report |
| 2019-2a | 2019 Quarterly Vacancy and Arrears Report Template |
| 2018-5 | Eligible Capital Reserve Expenditures |
| 2018-3 | Factors to be used in 2019 fiscal year to calculate subsidies – 100% RGI |
| 2017-7 | Social Housing Arrears and Eligibility to Apply for RGI |
| 2017-5 | Factors to be used in 2018 fiscal year to calculate subsidies – 100% RGI |
| 2017-2 | RGI Administration Manual Re-issue Chapter 3 Requirement to report suspected RGI-related fraud |
| 2016-8 | RGI Administration Manual Re-issue Chapter 6 |
| 2016-6 | RGI Administration Manual Re-issue Chapters 1,3,4,5,7 & 10 |
| 2016-5
Annual |
Factors to be used in 2017 Fiscal Year to Calculate Subsidies – 100% RGI |
| 2016-1 | RGI Administration Manual Re-Issue Chapter 6, 7 & 10 |
| 2015-9 | Factors to be used in 2016 Fiscal Year to Calculate Subsidies |
| 2015-6 | Operating Standards – Conflict of Interest |
| 2015-5 | Operating Standards – Minimum Number of Board Meetings |
| 2015-4 | Operating Standards – Remuneration of Directors |
| 2015-3 | RGI Administration Manual – Re-Issue of “How to Use this Manual” and Chapters 1,2,5,6,9,10 (issued February 1, 2015) |
| 2015-2 | RGI Administration Manual – Re-issue of Chapter 8 – Waiting List Management (issued February 1, 2015 |
| 2015-1 | RGI Administration Manual – Re-Issue of Chapter 4 – Local Occupancy Standards (issued February 1, 2015) |
| 2014-2 | Re-Issue of Chapter 7 – RGI Administration Manual |
| 2014-1 | Online RGI Administration Manual – Requirement to Comply |
| 2013-10 | Imputed Rate of Return (Nov. 8, 2013) The current imputed rate of return |
| 2013-9 | Local Eligibility Rule – Absence from Unit |
| 2013-4 | Capital Reserve Funds for Energy Saving Initiatives – City of Toronto |
| 2013-3 | Surplus Sharing |
| 2012-1 | Implementation of the Housing Services Act, 2011 (Jan. 1, 2012) Direction on the implementation of the Housing Services Act, 2011 |
| 2011-5 Replaces 2008-6 |
Eligible Capital Reserve Expenditures (Sept. 19, 2011) Revised Rules relating to eligible capital reserve expenditures |
| 2007-6 | Quarterly Reporting (July 18, 2007) Information relating to quarterly reporting on vacancy loss and arrears |
| 2007-4 | Transferred Assets (Revised February 11, 2008) Information relating to including transferred assets when calculating RGI |
| 2007-2 | Signing Leases and Occupancy Agreements (May 15, 2007) Information relating to changes of the signing leases and occupancy agreements |
| 2005-1 | Supplementary Auditors’ Reports (June 30, 2005) The City of Toronto no longer requires housing providers to submit the Auditor’s Derivative Report or the Auditor’s Report along with their Annual Information Returns |
| 2003-12 | Income of full-time students living with their parents (August 30, 2003) Once a child of the household has provided verification of full-time student status, social housing providers should not ask for income verification |
| 2002-2 | Annualized Claim Process for Housing Providers Receiving Rent Supplement Funding (Nov. 5, 2002) Effective January 1, 2003, providers receiving rent supplement funding must submit claims annually Download Rent Supplement Request Form If you require an alternative format of this document, contact Housing Stability Services at HSS@toronto.ca or call 416-392-4126. |
| 2002-0 | City Guidelines Introduction (Sept. 10, 2002) Definition of a City Guideline and how it is to be used |
City Guidelines for Toronto Community Housing Corporation
These are the current City Guidelines for the Toronto Community Housing Corporation. Annually issued guidelines, or those that have been revoked or replaced, are marked accordingly.
| 2019-1 | Crisis Priority |
| 2017-7 | Social Housing Arrears and Eligibility to apply for RGI |
| 2016-8 | RGI Administration Manual Re-Issue Ch 6 |
| 2016-6 | RGI Administration Manual Re-Issue Ch 1, 3, 4, 5, 7 & 10 |
| 2016-1 | RGI Administration Manual Re-Issue Ch 6, 7 & 10 |
| 2015-3 | RGI Administration Manual – Re-Issue of “How to Use this Manual” and Chapters 1,2,5,6,9 and 10 |
| 2015-2 | RGI Administration Manual – Re-issue of Chapter 8 – Waiting List Management |
| 2015-1 | RGI Administration Manual – Re-Issue of Chapter 4 – Local Occupancy Standards |
| 2014-2 | Re-Issue of Chapter 7 – RGI Administration Manual |
| 2014-1 | Online RGI Administration Manual – Requirement to Comply |
| 2013-10 | Imputed Rate of Return (Nov. 8, 2013) The current imputed rate of return |
| 2013-9 | Local Eligibility Rule – Absence from Unit |
| 2012-7 | Market Rent Households Applying for RGI with their Current Housing Provider (Jan. 1, 2012) replaced by 2015-2 effective May 1, 2015 See Chapter 8 in the RGI Administration Manual |
| 2012-2 | Implementation of the Housing Services Act Direction on the implementation of the Housing Services Act, 2011 for housing providers with rent supplement agreements Note: Parts of SHRA Regulation 298 are now City of Toronto local rules, until new City Guidelines replace them |
| 2007-2 | Signing Leases and Occupancy Agreements (May 15, 2007) Information relating to changes of the signing leases and occupancy agreements |
| 2002-0 | City Guidelines Introduction (Sept. 10, 2002) Definition of a City Guideline and how it is to be used |
Rent Supplement Programs for Sections 26, 27, 95 and New Affordable Housing Providers
This is the current listing of City Guidelines applicable to Rent Supplement Programs under agreements with Sections 26, 27, 95 and new affordable housing providers. Guidelines that are issued annually or those that have been revoked or replaced are marked accordingly.
| 2017-7 | Social Housing Arrears and Eligibility to apply for RGI |
| 2017-2 | RGI Administration Manual Re-issue Chapter 3 Requirement to report suspected RGI-related fraud |
| 2016-8 | RGI Administration Manual Re-issue Chapter 6 |
| 2016-6 | RGI Administration Manual Re-issue Chapters 1,3, 4, 5, 7 & 10 |
| 2016-1 | RGI Administration Manual Re-Issue Ch 6, 7 & 10 |
| 2015-3 | RGI Administration Manual – Re-issue of “How to Use This Manual” and Chapters 1,2,5,6,9 and 10 |
| 2015-2 | RGI Administration Manual – Re-issue of Chapter 8 – Waiting List Management |
| 2015-1 | RGI Administration Manual – Re-issue of Chapter 4 – Local Occupancy Standards |
| 2014-2 | Re-Issue of Chapter 7 – RGI Administration Manual |
| 2014-1 | Online RGI Administration Manual – Requirement to Comply |
| 2013-10 | Imputed Rate of Return (Nov. 8, 2013) The current imputed rate of return |
| 2013-9 | Local Eligibility Rule – Absence from Unit |
| 2012-3 | Implementation of the Housing Services Act for Housing Providers with Rent Supplement Agreements (Jan. 1, 2012) Direction on the implementation of the Housing Services Act, 2011 for housing providers with rent supplement agreements Note: Parts of SHRA Regulation 298 are now City of Toronto local rules, until new City Guidelines replace them |
| 2007-2 | Signing Leases and Occupancy Agreements (May 15, 2007) Information relating to changes of the signing leases and occupancy agreements |
| 2002-2 | Annualized Claim Process for Housing Providers Receiving Rent Supplement Funding (Nov. 5, 2002) Effective Jan. 1, 2003, providers receiving rent supplement funding must submit claims annually Download Rent Supplement Request Form If you require an alternative format of this document, contact Housing Stability Services at HSS@toronto.ca or call 416-392-4126. |
| 2002-0 | City Guidelines Introduction (Sept. 10, 2002) Definition of a City Guideline and how it is to be used |
City Guidelines Section 95
This is the current listing of City Guidelines applicable to Section 95 housing providers. Guidelines that are issued annually or those that have been revoked or replaced are marked accordingly.
| 2018-5 | Eligible Capital Reserve Expenditures |
| 2018-4 | Required Rent Increases for 2019 Low End of Market Rents |
| 2017-7 | Social Housing Arrears and Eligibility to Apply for RGI |
| 2017-6 | Required Rent Increases for 2018 Low End of Market Rents |
| 2016-4
Annual |
Required Rent Increases for 2017 Low End of Market Rents |
| 2015-10
Annual |
Required Rent Increases for 2016 Low End of Market Rents |
| 2013-4 | Capital Reserve Funds for Energy Saving Initiatives – City of Toronto |
| 2011-5
Replaces 2008-6 |
Eligible Replacement Reserve Expenditures (Sept. 19, 2011) Revised Information relating to rules relating to eligible replacement reserve expenditures |
| 2005-1 | Supplementary Auditors’ Reports (June 30, 2005) The City of Toronto no longer requires housing providers to submit the Auditor’s Derivative Report or the Auditor’s Report along with their Annual Information Returns |
| 2003-15 | Implementation of new Annual Information Return (November 27, 2003) Housing providers must complete the Annual Information Return for fiscal years ending on or after April 30, 2003 |
| 2003-13 | Investing in Social Housing Investment Funds (September 30, 2003) Sections 26, 27 and 95 providers may invest their replacement reserve funds in Social Housing Services Corporation’s investment funds |
| 2002-4 | Pre-approval of a Capital Replacement Plan (Dec. 9, 2002) Some housing providers must seek approval by the City of Toronto prior to charging expenses to their replacement reserve fund |
| 2002-0 | City Guidelines Introduction (Sept. 10, 2002) Definition of a City Guideline and how it is to be used |
City Guidelines for Section 26/27
This is the current listing of City Guidelines applicable to Section 26/27 housing providers. Guidelines that are issued annually or those that have been revoked or replaced are marked accordingly.
| 2017-7 | Social Housing Arrears and Eligibility to apply for RGI |
| 2012-12
Replaces 2010-1 |
Ingoing Tenant Income Limits (Oct. 23, 2012) Provides information on the ingoing tenant limits for 2012 |
| 2003-15 | Implementation of new Annual Information Return (November 27, 2003) Housing providers must complete the Annual Information Return for fiscal years ending on or after April 30, 2003 |
| 2003-13 | Investing in Social Housing Investment Funds (September 30, 2003) Sections 26, 27 and 95 providers may invest their replacement reserve funds in Social Housing Services Corporation’s investment funds |
| 2002-0 | City Guidelines Introduction (Sept. 10, 2002) Definition of a City Guideline and how it is to be used |