City Guidelines are the City of Toronto’s mandatory policies and procedures that social housing providers must follow. They are issued under any of the following circumstances:

  • a local rule is established by the City of Toronto
  • there are regulation changes that affect housing providers
  • a clarification is needed about a section of the Housing Services Act legislation and other items as necessary

City Guidelines are organized according to type of housing provider.

This is the current listing of City Guidelines applicable to Section 78 housing providers (formerly 110) with market and RGI units. Guidelines that are issued annually or those that have been revoked or replaced are marked accordingly.

2018-2 Factors to be used in 2019 fiscal year to calculate subsidies – Market & RGI
2018-1 Quarterly Vacancy and Arrears Report
2018-1 a Quarterly Vacancy and Arrears Report Template
2017-7 Social Housing Arrears and Eligibility to apply for RGI
2017-4 2018 Market Rent Index & Indices for non-profit projects
2017-3 Factors to be used in 2018 fiscal year to calculate subsidies – Market & RGI
2017-2 RGI Administration Manual Re-issue Chapter 3
Requirement to report suspected RGI-related fraud
2016-8 RGI Administration Manual Re-Issue Ch 6
2016-6 RGI Administration Manual Re-Issue Ch 1,3,4,5,7 & 10
2016-3
Annual
Factors to be used in 2017 Fiscal Year to Calculate Subsidies – Market & RGI
2016-2 Annual 2017 Market Rent Indices for Non-Profit Projects
2016-1 RGI Administration Manual Re-Issue Ch 6, 7 & 10
2015-8 Annual 2016 Market Rent Indices for Non-Profit Housing Providers
2015-7 Annual Factors to be used in 2016 Fiscal Year to Calculate Subsidies
2015-6 Operating Standards – Conflict of Interest
2015-5 Operating Standards – Minimum Number of Board Meetings
2015-4 Operating Standards – Remuneration of Directors
2015-3 RGI Administration Manual – Re-Issue of “How to Use this Manual” and Chapters 1,2,5,6,9 and 10 (issued February 1, 2015)
2015-2 RGI Administration Manual – Re-issue of Chapter 8  – Waiting List Management (issued February 1, 2015)
2015-1 RGI Administration Manual – Re-Issue of Chapter 4 – Local Occupancy Standards (issued February 1, 2015)
2014-2 Re-Issue of Chapter 7 – RGI Administration Manual
2014-1 Online RGI Administration Manual – Requirement to Comply
2013-10 Imputed Rate of Return (Nov. 8, 2013)
The current imputed rate of return
2013-9 Local Eligibility Rule – Absence from Unit
2013-4 Capital Reserve Funds for Energy Saving Initiatives – City of Toronto
2013-3 Surplus Sharing
2012-1 Implementation of the Housing Services Act, 2011 (Jan. 1, 2012)
Direction on the implementation of the Housing Services Act, 2011
Note: Parts of SHRA Regulations 298 and 339 are now City of Toronto local rules, until new City Guidelines replace them
2011-5 Eligible Capital Reserve Expenditures (Sept. 19, 2011) Revised
Rules relating to eligible capital reserve expenditures
2007-6 Quarterly Reporting (July 18, 2007)
Information relating to quarterly reporting on vacancy loss and arrears
2007-2 Signing Leases and Occupancy Agreements (May 15, 2007)
Information relating to changes of the signing leases and occupancy agreements
2005-1 Supplementary Auditors’ Reports (June 30, 2005)
The City of Toronto no longer requires housing providers to submit the Auditor’s Derivative Report or the Auditor’s Report along with their Annual Information Returns
2002-2 Annualized Claim Process for Housing Providers Receiving Rent Supplement Funding (Nov. 5, 2002)
Effective Jan. 1, 2003, providers receiving rent supplement funding must submit claims annually
Download Rent Supplement Request Form
If you require an alternative format of this document, contact Housing Stability Services at HSS@toronto.ca or call 416-392-4126.
2002-0 City Guidelines Introduction (Sept. 10, 2002)
Definition of a City Guideline and how it is to be used

This is the current listing of City Guidelines applicable to Section 78 housing providers (formerly 110) with 100% RGI units. Guidelines that are issued annually or those that have been revoked or replaced are marked accordingly.

2018-3 Factors to be used in 2019 fiscal year to calculate subsidies – 100% RGI
2018-1 Quarterly Vacancy and Arrears Report
2018-1 a Quarterly Vacancy and Arrears Report Template
2017-7 Social Housing Arrears and Eligibility to Apply for RGI
2017-5 Factors to be used in 2018 fiscal year to calculate subsidies – 100% RGI
2017-2 RGI Administration Manual Re-issue Chapter 3
Requirement to report suspected RGI-related fraud
2016-8 RGI Administration Manual Re-issue Chapter 6
2016-6 RGI Administration Manual Re-issue Chapters 1,3,4,5,7 & 10
2016-5

Annual

Factors to be used in 2017 Fiscal Year to Calculate Subsidies – 100% RGI
2016-1 RGI Administration Manual Re-Issue Chapter 6, 7 & 10
2015-9 Factors to be used in 2016 Fiscal Year to Calculate Subsidies
2015-6 Operating Standards – Conflict of Interest
2015-5 Operating Standards – Minimum Number of Board Meetings
2015-4 Operating Standards – Remuneration of Directors
2015-3 RGI Administration Manual – Re-Issue of “How to Use this Manual” and Chapters 1,2,5,6,9,10 (issued February 1, 2015)
2015-2 RGI Administration Manual – Re-issue of Chapter 8  – Waiting List Management (issued February 1, 2015
2015-1 RGI Administration Manual – Re-Issue of Chapter 4 – Local Occupancy Standards (issued February 1, 2015)
2014-2 Re-Issue of Chapter 7 – RGI Administration Manual
2014-1 Online RGI Administration Manual – Requirement to Comply
2013-10 Imputed Rate of Return (Nov. 8, 2013)
The current imputed rate of return
2013-9 Local Eligibility Rule – Absence from Unit
2013-4 Capital Reserve Funds for Energy Saving Initiatives – City of Toronto
2013-3 Surplus Sharing
2012-1 Implementation of the Housing Services Act, 2011 (Jan. 1, 2012)
Direction on the implementation of the Housing Services Act, 2011
2011-5
Replaces 2008-6
Eligible Capital Reserve Expenditures (Sept. 19, 2011) Revised
Rules relating to eligible capital reserve expenditures
2007-6 Quarterly Reporting (July 18, 2007)
Information relating to quarterly reporting on vacancy loss and arrears
2007-4 Transferred Assets (Revised February 11, 2008)
Information relating to including transferred assets when calculating RGI
2007-2 Signing Leases and Occupancy Agreements (May 15, 2007)
Information relating to changes of the signing leases and occupancy agreements
2005-1 Supplementary Auditors’ Reports (June 30, 2005)
The City of Toronto no longer requires housing providers to submit the Auditor’s Derivative Report or the Auditor’s Report along with their Annual Information Returns
2003-12 Income of full-time students living with their parents (August 30, 2003)
Once a child of the household has provided verification of full-time student status, social housing providers should not ask for income verification
2002-2 Annualized Claim Process for Housing Providers Receiving Rent Supplement Funding (Nov. 5, 2002)
Effective January 1, 2003, providers receiving rent supplement funding must submit claims annually
Download Rent Supplement Request Form
If you require an alternative format of this document, contact Housing Stability Services at HSS@toronto.ca or call 416-392-4126.
2002-0 City Guidelines Introduction (Sept. 10, 2002)
Definition of a City Guideline and how it is to be used

These are the current City Guidelines for the Toronto Community Housing Corporation. Annually issued guidelines, or those that have been revoked or replaced, are marked accordingly.

2017-7 Social Housing Arrears and Eligibility to apply for RGI
2016-8 RGI Administration Manual Re-Issue Ch 6
2016-6 RGI Administration Manual Re-Issue Ch 1, 3, 4, 5, 7 & 10
2016-1 RGI Administration Manual Re-Issue Ch 6, 7 & 10
2015-3 RGI Administration Manual – Re-Issue of “How to Use this Manual” and Chapters 1,2,5,6,9 and 10
2015-2 RGI Administration Manual – Re-issue of Chapter 8  – Waiting List Management
2015-1 RGI Administration Manual – Re-Issue of Chapter 4 – Local Occupancy Standards
2014-2 Re-Issue of Chapter 7 – RGI Administration Manual
2014-1 Online RGI Administration Manual – Requirement to Comply
2013-10 Imputed Rate of Return (Nov. 8, 2013)
The current imputed rate of return
2013-9 Local Eligibility Rule – Absence from Unit
2012-7 Market Rent Households Applying for RGI with their Current Housing Provider (Jan. 1, 2012) replaced by 2015-2 effective May 1, 2015
See Chapter 8 in the RGI Administration Manual
2012-2 Implementation of the Housing Services Act
Direction on the implementation of the Housing Services Act, 2011 for housing providers with rent supplement agreements
Note: Parts of SHRA Regulation 298 are now City of Toronto local rules, until new City Guidelines replace them
2007-2 Signing Leases and Occupancy Agreements
(May 15, 2007)
Information relating to changes of the signing leases and occupancy agreements
2002-0 City Guidelines Introduction (Sept. 10, 2002)
Definition of a City Guideline and how it is to be used

This is the current listing of City Guidelines applicable to Rent Supplement Programs under agreements with Sections 26, 27, 95 and new affordable housing providers. Guidelines that are issued annually or those that have been revoked or replaced are marked accordingly.

2017-7 Social Housing Arrears and Eligibility to apply for RGI
2017-2 RGI Administration Manual Re-issue Chapter 3
Requirement to report suspected RGI-related fraud
2016-8 RGI Administration Manual Re-issue Chapter 6
2016-6 RGI Administration Manual Re-issue Chapters 1,3, 4, 5, 7 & 10
2016-1 RGI Administration Manual Re-Issue Ch 6, 7 & 10
2015-3 RGI Administration Manual – Re-issue of “How to Use This Manual”  and Chapters 1,2,5,6,9 and 10
2015-2 RGI Administration Manual – Re-issue of Chapter 8 – Waiting List Management
2015-1 RGI Administration Manual – Re-issue of Chapter 4 – Local Occupancy Standards
2014-2 Re-Issue of Chapter 7 – RGI Administration Manual
2014-1 Online RGI Administration Manual – Requirement to Comply
2013-10 Imputed Rate of Return (Nov. 8, 2013)
The current imputed rate of return
2013-9 Local Eligibility Rule – Absence from Unit
2012-3 Implementation of the Housing Services Act for Housing Providers with Rent Supplement Agreements (Jan. 1, 2012)
Direction on the implementation of the Housing Services Act, 2011 for housing providers with rent supplement agreements
Note: Parts of SHRA Regulation 298 are now City of Toronto local rules, until new City Guidelines replace them
2007-2 Signing Leases and Occupancy Agreements (May 15, 2007)
Information relating to changes of the signing leases and occupancy agreements
2002-2 Annualized Claim Process for Housing Providers Receiving Rent Supplement Funding (Nov. 5, 2002)
Effective Jan. 1, 2003, providers receiving rent supplement funding must submit claims annually
Download Rent Supplement Request Form
If you require an alternative format of this document, contact Housing Stability Services at HSS@toronto.ca or call 416-392-4126.
2002-0 City Guidelines Introduction (Sept. 10, 2002)
Definition of a City Guideline and how it is to be used

This is the current listing of City Guidelines applicable to Section 95 housing providers. Guidelines that are issued annually or those that have been revoked or replaced are marked accordingly.

2018-4 Required Rent Increases for 2019 Low End of Market Rents
2017-7 Social Housing Arrears and Eligibility to Apply for RGI
2017-6 Required Rent Increases for 2018 Low End of Market Rents
2016-4

Annual

Required Rent Increases for 2017 Low End of Market Rents
2015-10

Annual

Required Rent Increases for 2016 Low End of Market Rents
2013-4 Capital Reserve Funds for Energy Saving Initiatives – City of Toronto
2011-5

Replaces 2008-6

Eligible Replacement Reserve Expenditures (Sept. 19, 2011) Revised
Information relating to rules relating to eligible replacement reserve expenditures
2005-1 Supplementary Auditors’ Reports (June 30, 2005)
The City of Toronto no longer requires housing providers to submit the Auditor’s Derivative Report or the Auditor’s Report along with their Annual Information Returns
2003-15 Implementation of new Annual Information Return (November 27, 2003)
Housing providers must complete the Annual Information Return for fiscal years ending on or after April 30, 2003
2003-13 Investing in Social Housing Investment Funds (September 30, 2003)
Sections 26, 27 and 95 providers may invest their replacement reserve funds in Social Housing Services Corporation’s investment funds
2002-4 Pre-approval of a Capital Replacement Plan (Dec. 9, 2002)
Some housing providers must seek approval by the City of Toronto prior to charging expenses to their replacement reserve fund
2002-0 City Guidelines Introduction (Sept. 10, 2002)
Definition of a City Guideline and how it is to be used

This is the current listing of City Guidelines applicable to Section 26/27 housing providers. Guidelines that are issued annually or those that have been revoked or replaced are marked accordingly.

2017-7 Social Housing Arrears and Eligibility to apply for RGI
2012-12

Replaces 2010-1

Ingoing Tenant Income Limits (Oct. 23, 2012)
Provides information on the ingoing tenant limits for 2012
2003-15 Implementation of new Annual Information Return (November 27, 2003)
Housing providers must complete the Annual Information Return for fiscal years ending on or after April 30, 2003
2003-13 Investing in Social Housing Investment Funds (September 30, 2003)
Sections 26, 27 and 95 providers may invest their replacement reserve funds in Social Housing Services Corporation’s investment funds
2002-0 City Guidelines Introduction (Sept. 10, 2002)
Definition of a City Guideline and how it is to be used