The City of Toronto administers the Rent-Geared-to-Income (RGI) program as per the Housing Services Act, 2011. This section includes the current RGI Administration Manual and the forms and tools required to administer the RGI program.

The RGI Administration Manual is the primary resource for housing providers to administer the RGI program on behalf of the City of Toronto. It includes rules and regulations under the Housing Services Act, 2011 (HSA) and the City’s rules.

The RGI Administration Manual includes information on:

  • Determining and managing RGI eligibility
  • Determining household income
  • Calculating RGI rent
  • Conducting reviews and issuing decisions
  • Filling vacancies and allocating RGI Assistance
  • Keeping records

Housing providers funded by the City of Toronto to provide RGI assistance must comply with the rules and procedures in the RGI Administration Manual.

Always use the online version of the RGI Administration Manual as it contains the most recent updates.

To view the manual, you must have Adobe Acrobat Reader.

Read the RGI Administration Manual (February 2024)

Last updated: February 29, 2024

The RENTCafé Vacancy Management Process Guide provides instructions for housing providers that are administering an RGI vacancy through RENTCafé. The guide provides direction and step-by-step processes on how to introduce, improve or refresh knowledge of RGI vacancy management.

The RGI Administration Manual references a number of forms and templates. Housing providers are required to use all forms and templates labeled “mandatory”. In some cases, the forms and templates must be adapted to include the housing provider’s logo and contact information. Any forms and templates which are not mandatory are strongly recommended.

When issuing these forms and templates to tenants and members, housing providers are required to comply with the requirements of the Accessibility for Ontarians with Disabilities Act (AODA) and to make any adjustments necessary to ensure compliance.

RGI Applicants

Notice of Decision – Declined to offer RGI unit

Arrears Check Form (Mandatory)

Market Household Requesting RGI Assistance Information & Approval Online Form (Mandatory)

Instructions for using the online Market Household Requesting RGI Assistance (in-situ) Form

Alternative Housing Tenant Provider Authorization (Mandatory)

Households Exiting Supportive Housing Priority (HESH) Application

Annual Reviews

Consent and Declaration for RGI Review Form (Mandatory)

Annual Household Income Review Form

Annual Household Asset Declaration Form (Mandatory)

Household Must Apply for Income – Sample Letter (Mandatory)

Local Occupancy Standards

Notice of Decision – Over-housed (Mandatory)

Medical Request for Additional Bedroom (Mandatory)

Overnight Caregiver Request – Affiliated with a Home Care agency (Mandatory)

Overnight Caregiver Request – Not Affiliated with a Home Care agency (Mandatory)

Loss of Eligibility and Suspected Fraud

Notice of Decision – Loss of Eligibility for RGI Assistance (Mandatory)

Loss of Eligibility – Request for Review Form (Mandatory)

Loss of Eligibility – Certificate of Service Form (Mandatory)

Documentation of Suspected RGI Fraud Form (Mandatory)

Suspected RGI Fraud Form Upload (Mandatory)

Template Notices of Decision

Notice of Decision – Annual RGI Review

Notice of Decision – In-year review – rent will not change

Notice of Decision – In-year review – change in rent

Notice of Decision – Ineligible for Special Needs Unit

Notice of Decision – Household Request for Extenuating Circumstances Consideration

Last updated: March 27, 2024

The following tools and resources are provided to assist housing providers in the administration of the RGI program.  Although use of these tools and resources is not mandatory, it is strongly recommended.

When using these tools and resources, housing providers are required to comply with the requirements of the Accessibility for Ontarians with Disabilities Act (AODA) and to make any adjustments necessary to ensure compliance.

Calculating Household Rent

RGI Calculation Worksheet


Last updated  August 14, 2023