The City of Toronto administers the Rent-Geared-to-Income (RGI) program as per the Housing Services Act, 2011. This section includes the current RGI Administration Manual and the forms and tools required to administer the RGI program.

The RGI Administration Manual is the primary resource for housing providers to administer the RGI program on behalf of the City of Toronto. It includes rules and regulations under the Housing Services Act, 2011 (HSA) and the City of Toronto’s rules.

The RGI Administration Manual includes information on:

  • Determining and managing RGI eligibility
  • Determining household income
  • Calculating RGI rent
  • Conducting reviews and issuing decisions
  • Filling vacancies and allocating RGI Assistance
  • Keeping records

Housing providers funded by the City of Toronto to provide RGI assistance must comply with the rules and procedures in the RGI Administration Manual.

Always use the online version of the RGI Administration Manual as it contains the most recent updates.

To view the manual, you must have Adobe Acrobat Reader.

Read the RGI Administration Manual

Last updated July 1, 2021.

 

The RGI Administration Manual references a number of forms and templates. Housing providers are required to use all forms and templates labeled as “Mandatory”. In some cases, the forms and templates must be adapted to include the housing provider’s logo and contact information. Any forms and templates which are not mandatory are strongly recommended.

When issuing these forms and templates to tenants and members, housing providers are required to comply with the requirements of the Accessibility for Ontarians with Disabilities Act (AODA) and to make any adjustments necessary to ensure compliance.

RGI Applicants

Market Household Requesting RGI Assistance Information & Approval Online Form (Mandatory)

Instructions for completing Market Household Requesting RGI Assistance Information & Approval online form

Alternative Housing Tenant Provider Authorization (Mandatory)

Annual Reviews

Consent and Declaration Form (Mandatory)

Annual Household Income and RGI Review Form

RGI Calculation Worksheet

Household Must Apply for Income – Sample Letter (Mandatory)

Local Occupancy Standards

Notice of Decision – Over-housed (Mandatory)

Medical Request for Additional Bedroom (Mandatory)

Overnight Caregiver Verification – with a home care agency (Mandatory)

Overnight Caregiver Verification – not affiliated with a home care agency (Mandatory)

Loss of Eligibility and Suspected Fraud

Notice of Decision – Loss of Eligibility for RGI Assistance – 2021 (Mandatory)

Loss of Eligibility – Request for Review Form (Mandatory)

Loss of Eligibility – Certificate of Service Form (Mandatory)

Documentation of Suspected RGI Fraud Form (Mandatory)

Suspected RGI Fraud Form Upload (Mandatory)