The City of Toronto administers the Rent-Geared-to-Income (RGI) program as per the Housing Services Act, 2011. This section includes the RGI Administration Manual, as well as other relevant information, including updates, clarifications and other changes to legislation.
This manual includes rules and regulations under the Housing Services Act, 2011 (HSA), as well as City of Toronto rules. It also provides details on eligibility, occupancy standards, determinations of household income, calculating RGI rent, making RGI decisions and the Province-Wide Arrears Database. Housing providers/RGI Administrators funded by the City of Toronto for RGI assistance must comply with the rules and procedures in the Manual. Always use the online version as it contains the most recent updates.
To view the manual, you must have Adobe Acrobat Reader.
Last updated March 2020
Housing providers are responsible for ensuring that all template forms and letters are adapted to include the housing provider’s logo and contact information, and meet the requirements of the Accessibility for Ontarians with Disabilities Act (AODA).
Medical Request for Additional Bedroom (Mandatory)
Overnight Caregiver Verification – with a home care agency (Mandatory)
Overnight Caregiver Verification – not affiliated with a home care agency (Mandatory)
LOE Certificate of Service Form (Mandatory)
RGI Request for Review Form – LOE (Mandatory) (Word – accessible)
RGI Request for Review Form – LOE (Mandatory) (PDF)
Notice of Decision – Loss of Eligibility for RGI Assistance (Mandatory)