The City of Toronto administers the Rent-Geared-to-Income (RGI) program as per the Housing Services Act, 2011. This section includes the current RGI Administration Manual and the forms and tools required to administer the RGI program.
The RGI Administration Manual is the primary resource for housing providers to administer the RGI program on behalf of the City of Toronto. It includes rules and regulations under the Housing Services Act, 2011 (HSA) and the City’s rules.
The RGI Administration Manual includes information on:
Housing providers funded by the City of Toronto to provide RGI assistance must comply with the rules and procedures in the RGI Administration Manual.
Always use the online version of the RGI Administration Manual as it contains the most recent updates.
To view the manual, you must have Adobe Acrobat Reader.
Read the RGI Administration Manual (September 2023)
Last updated September 11, 2023.
The RENTCafé Vacancy Management Process Guide provides instructions for housing providers that are administering an RGI vacancy through RENTCafé. The guide provides direction and step-by-step processes on how to introduce, improve or refresh knowledge of RGI vacancy management.
The RGI Administration Manual references a number of forms and templates. Housing providers are required to use all forms and templates labeled “mandatory”. In some cases, the forms and templates must be adapted to include the housing provider’s logo and contact information. Any forms and templates which are not mandatory are strongly recommended.
When issuing these forms and templates to tenants and members, housing providers are required to comply with the requirements of the Accessibility for Ontarians with Disabilities Act (AODA) and to make any adjustments necessary to ensure compliance.
Notice of Decision – Declined to offer RGI unit
Arrears Check Form (Mandatory)
Market Household Requesting RGI Assistance Information & Approval Online Form (Mandatory)
Alternative Housing Tenant Provider Authorization (Mandatory)
Households Exiting Supportive Housing Priority (HESH) Application
Consent and Declaration Form (Mandatory)
Annual Household Income Review Form
Annual Household Asset Declaration Form
Household Must Apply for Income – Sample Letter (Mandatory)
Notice of Decision – Over-housed (Mandatory)
Medical Request for Additional Bedroom (Mandatory)
Overnight Caregiver Request – Affiliated with a Home Care agency (Mandatory)
Overnight Caregiver Request – Not Affiliated with a Home Care agency (Mandatory)
Notice of Decision – Loss of Eligibility for RGI Assistance (Mandatory)
Loss of Eligibility – Request for Review Form (Mandatory)
Loss of Eligibility – Certificate of Service Form (Mandatory)
Documentation of Suspected RGI Fraud Form (Mandatory)
Suspected RGI Fraud Form Upload (Mandatory)
Notice of Decision – Annual RGI Review
Notice of Decision – In-year review – rent will not change
Notice of Decision – In-year review – change in rent
Notice of Decision – Ineligible for Special Needs Unit
Notice of Decision – Household Request for Extenuating Circumstances Consideration
Last updated: November 06, 2023.
The following tools and resources are provided to assist housing providers in the administration of the RGI program. Although use of these tools and resources is not mandatory, it is strongly recommended.
When using these tools and resources, housing providers are required to comply with the requirements of the Accessibility for Ontarians with Disabilities Act (AODA) and to make any adjustments necessary to ensure compliance.
Last updated August 14, 2023