The City of Toronto administers the Rent-Geared-to-Income (RGI) program as per the Housing Services Act. This section includes the RGI Administration Manual, as well as other relevant information, including updates, clarifications and other changes to legislation, such as the Housing Services Act.
This manual includes rules and regulations under the Housing Services Act (HSA), as well as City of Toronto rules. It also provides details on eligibility, occupancy standards, determinations of household income, calculating RGI rent, making RGI decisions and template forms in Chapter 10 (appendices). Housing providers/RGI Administrators funded by the City of Toronto for RGI assistance must comply with the manual. It is important to use the online version as it contains the most recent updates.
View the RGI Administration Manual by chapter below.
To view the manuals, you must have Adobe Acrobat Reader.
|How to Use This Manual||January 2015|
|Chapter 1: Definitions||August 2016|
|Chapter 2: Overview of the Social Housing Program RGI||January 2015|
|Chapter 3: Basic Eligibility Standards||December 2017|
|Chapter 4: Occupancy Standards||August 2016|
|Chapter 5: What is Income and How to Verify It||October 2017|
|Chapter 6: Calculating Rent for an RGI Household||September 2018|
|Chapter 7: Reviewing RGI||October 2017|
|Chapter 7: Request for Review Form (downloadable file)||October 2017|
|Chapter 8: Filling Vacancies and Allocating RGI Assistance||May 2015|
|Chapter 8:Market Household Requesting RGI Assistance (downloadable file)||January 2019|
|Chapter 9: Collecting and Keeping Information||January 2015|
|Chapter 10: Appendixes||July 2018|
If you require a form in an alternative format, contact Housing Stability Services at HSS@toronto.ca or call 416-392-4126.
Notice letters and review forms are available for downloading. They require Microsoft Word version 6.0 or higher. To download any of the forms, point to the form name, click the right mouse button, select “Save Target As” from the shortcut menu, choose a folder on your computer and click the “Save” button.
If you require an accessible version of the forms listed below, contact Housing Stability Services at firstname.lastname@example.org or call 416-392-4126 and an alternative format will be provided.