The City of Toronto administers the Rent-Geared-to-Income (RGI) program as per the Housing Services Act. This section includes the RGI Administration Manual, as well as other relevant information, including updates, clarifications and other changes to legislation, such as the Housing Services Act.

This manual includes rules and regulations under the Housing Services Act (HSA), as well as City of Toronto rules. It also provides details on eligibility, occupancy standards, determinations of household income, calculating RGI rent, making RGI decisions and template forms in Chapter 10 (appendices). Housing providers/RGI Administrators funded by the City of Toronto for RGI assistance must comply with the manual. It is important to use the online version as it contains the most recent updates.

View the RGI Administration Manual by chapter below.

To view the manuals, you must have Adobe Acrobat Reader.

Chapter  Last updated
How to Use This Manual January 2015
Chapter 1: Definitions  August 2016
Chapter 2: Overview of the Social Housing Program RGI January 2015
Chapter 3: Basic Eligibility Standards December 2017
Chapter 4: Occupancy Standards August 2016
Chapter 5: What is Income and How to Verify It  October 2017
Chapter 6: Calculating Rent for an RGI Household September 2018
Chapter 7: Reviewing RGI October 2017
Chapter 7: Request for Review Form (downloadable file) October 2017
Chapter 8: Filling Vacancies and Allocating RGI Assistance  May 2015
Chapter 8:Market Household Requesting RGI Assistance  (downloadable file) January 2019
Chapter 9: Collecting and Keeping Information January 2015
Chapter 10: Appendixes July 2018

If you require a form in an alternative format, contact Housing Stability Services at or call 416-392-4126.

Notice letters and review forms are available for downloading. They require Microsoft Word version 6.0 or higher. To download any of the forms, point to the form name, click the right mouse button, select “Save Target As” from the shortcut menu, choose a folder on your computer and click the “Save” button.

If you require an accessible version of the forms listed below, contact Housing Stability Services at or call 416-392-4126 and an alternative format will be provided.

Request for Review PDF
Request for Review Word (accessible)

RGI Calculation Forms

Household income and asset review form – Sample (updated March 2013)
RGI calculation worksheet

Mandatory Form – Notice of Decision, Loss of Eligibility for RGI Assistance (revised January 2016)

Notice of Decision, Loss of Eligibility for RGI Assistance


Reminder notice to send income & asset review form
Missing information on income & asset review form
Notice of decision (updated March 2013)

Market to RGI Households (revised January 2019)

Market Household Requesting RGI Assistance

Medical Forms (revised January 2015)

Form 1: Medical need for an additional bedroom
Form 2: Care agency’s verification
Form 3: Caregiver’s verification

Housing Provider Forms

Alternative Housing or Market Rent Tenant Provider Authorization
Confirmation of Eligibility for Mandate
Over-housed Household Provider Confirmation
Subsidized Housing Application (2018)

Housing Provider Tools

Arrears Reporting Instructions