311 Live Agent Terms of Use

Notice of Collection

Your personal information may be required by our divisional partners, and representatives working on their behalf, to proceed with this request. Your information is collected under the City of Toronto Act, 2006 and Bylaw 878-2004. Questions about this collection can be directed to the Manager, Finance and Business Services, 311 Contact Centre, Metro Hall, 3rd Floor, 55 John Street, Toronto, ON M5V 3C6 or by telephone at 311 (from within Toronto) or 416-392-2489 (outside Toronto).

Terms of Use

1. General

By using this website for the City of Toronto’s on-line 311 service (the “Site”) you agree to the current version of these Terms of Use (the “Terms”). The City of Toronto (the “City”) may change the Terms at any time without notice. The changed Terms will be posted on the Site, and you should read them before using the Site. You may be requested to agree to separate terms of use for other specific applications elsewhere on the City of Toronto’s website.

2. Information on the site

The City operates the Site as a service to anyone wishing to use the on-line 311 services. The City makes every effort to ensure the accuracy and completeness of the information on the Site; but does not guarantee the accuracy and completeness. You agree to accept the information found on the Site “as is”.

3. Links to other sites

The Site may have links to external sites and the City is not responsible for the information found there. External sites may have their own terms of use that you must follow. The City’s privacy statement does not apply on external sites. If you gain access to external sites through links on the Site, you do so at your own risk. The City does not endorse sites found through links on the Site, and is not necessarily associated with those sites.

4. Copyright

The text, images and data (the “Content”) on the Site are protected by the Canadian Copyright Act. The City grants you a personal non-exclusive license to read, download and print copies of the Content. You may reproduce the Content of the Site for non-commercial purposes, if you cite the City as the source. This citation must refer to the City’s copyright and include the web address where the Content was located.
If Content on the Site refers to another person’s or organization’s copyright, you must get written permission from the owner of that copyright before making use of that Content. You do not gain any ownership rights to any of the Content you gain access to through the Site.

5. Collection and Disclosure

The Municipal Freedom of Information and Protection of Privacy Act (the “Act”) applies to all information collected by the City. The information will only be collected, used and disclosed in accordance with the Act. Please refer to the City’s privacy and security policy for more information.

6. Other Terms

To use the Site, you also agree to the following terms:

  1. You will not change any information or material found on the Site including any information posted by other users;
  2. You will not violate (or try to violate) the security of the Site by hacking, cracking, mail bombing, mounting a denial of service attack, breaching of netiquette, or any other similar malicious, careless or negligent acts;
  3. You will not impersonate any other person or entity or make any misrepresentations;
  4. You will not upload any content that is unlawful, harmful, threatening, vulgar, obscene, libellous or otherwise objectionable and that may invade another’s right of privacy;
  5. You agree that the City is not responsible for any loss, damage, or injury that you may experience as a result of using the Site including, but not limited to, situations caused by viruses or other technical problems;
  6. You agree to be bound by Ontario laws in your use of the Site and you agree that any court proceedings relating to your use of the Site will take place in Ontario; and
  7. You agree that even if the City does not insist on or enforce an item in the Terms, the City still has the right to insist on and enforce that item.