Last updated: July 31, 2020 at 3:51 p.m.
Bills, tax relief, rental supports, and the health and safety information listed on this page is meant to support tenants and property owners minimize COVID-19 pandemic impacts.
Tenants who are asked to self-isolate or who can’t work, may have difficulty affording their rent.
All property owners are strongly urged to find ways to help tenants to stay in their homes. The City encourages landlords and tenants to proactively communicate about their situations and establish fair arrangements, including deferring their rent or other payment arrangements (such as allowing tenants to use their last month rent cheque to cover payment).
The City is working to enhance and expand financial supports to help tenants maintain their homes and offers supports, such as:
Toronto Community Housing will be flexible and work with market rent and rent-geared-to-income tenants.
The City directed social and affordable housing providers to be flexible, exercise discretion and work with tenants.
Tribunals Ontario has suspended all eviction-related activity. No renter households are currently at imminent risk of eviction for non-payment of rent. Please note that while evictions are stopped now, the current expectation is that tenants will have to get caught up on rent in time.
Even if a landlord gives written notice, the tenant doesn’t have to move out. Property owners are not permitted to lock-out tenants on their own. This can only be carried out by the police. If your landlord has locked you out of your unit:
The following resources provide information on your rights and responsibilities as a tenant:
The following organizations can assist tenants:
The following are some tenant-led City-wide resources:
Landlords and Condo Boards are urged to adopt new health and safety measures to protect residents from COVID-19. Large residential buildings with a high number of units should adopt new practices and a rigorous cleaning routine to prevent viral spread.
During this unusual time, patience and understanding from landlords is necessary to help stop the spread of COVID-19. The City encourages all property owners to check in on their vulnerable residents and if necessary, connect them to the appropriate local agencies and supports.
The 60-day grace period for property tax and utility bill payments and late penalties ended May 15. View the billing dates for the rest of 2020.
Home owners can apply for property tax relief if they experience illness that results in loss of work, or if they are experiencing extreme poverty.
Financial assistance is available to residential and commercial property owners impacted by COVID-19
As the City is not accepting in-person pre-payment of the Municipal Land Transfer Tax (MLTT), an Electronic Funds Transfer (EFT) process is now available.
The 60-day grace period for property tax and utility bill payments and late penalties ended May 15.
The 60-day grace period was accounted for on your latest utility bill. The due date reflected is accurate.
Effective June 1, 2020, the Government of Ontario announced the COVID-19 Recovery Rate for customers who pay Time-of-Use (TOU) electricity rates. Residential and small business customers paying TOU rates will be charged a fixed rate of 12.8¢/kWh for all electricity usage, 24 hours a day, seven days a week. The government has extended this rate relief to TOU customers until October 31, 2020.
For help with billing concerns and payment options, please contact Toronto Hydro’s Customer Care team directly at 416-542-8000. There are also financial assistance programs available which may help customers manage their electricity costs.
Customers behind on electricity or natural gas bill and face having service disconnected may qualify for emergency financial help through the Low-income Energy Assistance Program (LEAP). There are also special customer service rules available for low-income households. Customers need to meet certain criteria to qualify for these programs.