NOTICE: Gaming Services – is currently experiencing higher than normal volume of application submissions. As a result, new and renewal eligibility reviews are taking longer than normal processing periods (between two to four months) and other licence processing are also affected. Please know that your application is in the queue and a lottery officer will be in touch. If you have any questions please email lotterylicences@toronto.ca.
cGaming is the conversion of paper based bingo halls to cGaming Centres that offer, in addition to classic bingo games (such as paper bingo, paper break-open tickets and instant tickets), a wide variety of modern games with innovative technology and graphics, such as eBingo, Tap Tix electronic break-open tickets and Play on Demand (POD) games.
Charitable, non-profit and/or religious organizations can apply to participate at one of the four cGaming Centres located in Toronto, and obtain a share of the net proceeds raised.
A cGaming Centre Charity Coordinator facilitates the involvement of the non-profit, charitable organizations in cGaming activities, by providing municipalities with monthly distribution reports, and coordinating the 6-month permit renewal process.
Your charitable, non-profit and/or religious organizations may apply for a cGaming eligibility review and permit if the organization can demonstrate that it:
If you have not been issued a permit to participate in cGaming in Toronto within the past two years you are a New Applicant and must complete the cGaming eligibility review in Step 1. Once you have received an eligibility approval letter, proceed to Step 2 to be considered for placement at a cGaming Centre.
Once you have received your cGaming Centre placement, proceed to Step 3 to apply for a cGaming permit.
If you’re currently participating at a cGaming Centre, proceed to Step 4 to submit your cGaming monthly reports.
New applicants must submit:
Note: The cGaming Eligibility and Use of Proceeds Guidelines will be referenced by the City in the assessment of the organization’s eligibility and use of proceeds.
Incomplete application submissions will be returned to the applicant.
Once the application is received, the City will process the eligibility review and provide a decision within 30 business days.
If eligibility is approved, you may proceed to Step 2.
Subject to availability, your organization will be considered for placement at one of the cGaming Centres in Toronto. If no availability exists, your organization will be placed on a cGaming Centre waiting list.
Download the cGaming Centre Placement Process Policy. To be placed at an available cGaming Centre or on the waiting list, you must:
Prior to being placed, your organization must attend a cGaming orientation hosted by the City with at least two of the organization’s principal officers. The City will contact you with the details of the orientation.
If placed at a cGaming Centre, the City will provide you with a letter confirming placement at one of the cGaming Centres and further instructions. If placed in the cGaming Centres waiting list, the City will provide you with a letter confirming that you are in the waiting list. The City will contact you once you are selected for placement at a cGaming Centre.
Once the placement confirmation letter is received, you may proceed to Step 3.
Once your organization has accepted a placement, you must apply for the cGaming permit. To do so, you must:
As a requirement of the permit, a monthly report is due no later than 45 days after the end of the previous month (for example, the November report is due mid-January). You are required to submit the reports online. Download a step by step guide on how to submit a report. Report submission must include the following:
Supporting documents should include any relevant documentation relating to your organization’s activities during the reporting period, such as:
Non-profit, charitable organizations submitting new eligibility review applications or cGaming permit applications can do so online, in-person or by mail.
Save yourself time and apply online. Please have all required documents ready to upload before starting the application, as it requires 10-15 minutes to complete and cannot be saved. Download a step by step guide on how to submit a new application.
If you have already submitted an application you may upload additional documents using your upload token.
Upload Documents for Existing Request
You must book an appointment at the Licence and Permit Issuing Office, 850 Coxwell Avenue, 3rd Floor. Walk-ins will not be accepted.
Please arrive 10-15 mins early to check in and be on time for your appointment or you may be turned away and asked to re-book for another day and time, subject to availability.
You must bring a complete application as applications will not be accepted unless all the required documents are provided. Bring hard copies of all required documents and forms, including a recent photo if required. Digital copies of documents will not be accepted.
Payment can only be made by debit, credit or cheque. Cash will not be accepted.
To mail in your application, please send it to:
Gaming Services
Municipal Licensing and Standards
850 Coxwell Avenue, 3rd Floor
Toronto, Ontario M4C 5R1
The cGaming Centre Charity Coordinator’s role is to support the Charitable Gaming Centre Association (CGCA), which is comprised of all organizations participating at a cGaming Centre. Their role and responsibilities as they relate to the City include:
cGaming Centre Charity Coordinators submitting monthly distribution reports and 6-month permit renewals can do so online, in-person or by mail. Please note that permit renewals can now be submitted in batches of up to 10 permits per document upload.
Save yourself time and apply online. Please have all required documents ready to upload before starting the application, as it requires 10-15 minutes to complete and cannot be saved. Download a step by step guide on how to submit a new application.
If you have already submitted an application you may upload additional documents using your upload token.
Upload Documents for Existing Request
You must book an appointment at the Licence and Permit Issuing Office, 850 Coxwell Avenue, 3rd Floor. Walk-ins will not be accepted.
Please arrive 10-15 mins early to check in and be on time for your appointment or you may be turned away and asked to re-book for another day and time, subject to availability.
You must bring a complete application as applications will not be accepted unless all the required documents are provided. Bring hard copies of all required documents and forms, including a recent photo if required. Digital copies of documents will not be accepted.
Payment can only be made by debit, credit or cheque. Cash will not be accepted.
To mail in your application, please send it to:
Gaming Services
Municipal Licensing and Standards
850 Coxwell Avenue, 3rd Floor
Toronto, Ontario M4C 5R1
1799 St Clair Ave W, Toronto, ON, M6N 1J9
www.deltabingo.com
Phone: 416-656-8888
1911 Eglinton Ave E, Scarborough, ON, M1L 2L6
www.dolphingaming.ca
Phone: 416-759-3066
991 Kennedy Road, Scarborough, ON, M1P 2K5
www.ramatorontoeast.com
Phone: 416-752-2635
1868 Wilson Ave, Toronto, ON, M9M 1A5
www.deltabingo.com/our-locations/downsview
Phone: 416-747-1888