cGaming is the conversion of paper based bingo halls to cGaming Centres that offer, in addition to classic bingo games (such as paper bingo, paper break-open tickets and instant tickets), a wide variety of modern games with innovative technology and graphics, such as eBingo, Tap Tix electronic break-open tickets and Play on Demand (POD) games.

Charitable, non-profit and/or religious organizations can apply to participate at one of the four cGaming Centres located in Toronto, and obtain a share of the net proceeds raised.

A cGaming Centre Charity Coordinator facilitates the involvement of the non-profit, charitable organizations in cGaming activities, by providing municipalities with monthly distribution reports, and coordinating the 6-month permit renewal process.

Who Can Apply

Your charitable, non-profit and/or religious organizations may apply for a cGaming eligibility review and permit if the organization can demonstrate that it:

  • Has carried out charitable programs/services for a minimum of one year that provide a direct benefit to Toronto residents (must have physical address in Ontario).
  • Demonstrates in the organization’s operating budget and/or financial statement that a minimum of 10% of the total yearly revenue is generated from sources other than Gaming events.
  • Has the capability to obtain commitment from a minimum of six to eight bona-fide members (volunteers). These bona-fide members must be at least 18 years of age and willing to participate in cGaming events held at the cGaming Centre, as representatives of the organization.

Application Requirements

If you have not been issued a permit to participate in cGaming in Toronto within the past two years you are a New Applicant and must complete the cGaming eligibility review in Step 1. Once you have received an eligibility approval letter, proceed to Step 2 to be considered for placement at a cGaming Centre.

Once you have received your cGaming Centre placement, proceed to Step 3 to apply for a cGaming permit.

If you’re currently participating at a cGaming Centre, proceed to Step 4 to submit your cGaming monthly reports.

Step 1: New Applicants

New applicants must submit:

  • A completed and signed cGaming Eligibility Review Form which includes a cGaming Centre placement request
  • The organization’s constitution and/or bylaws, signed and dated.
  • Letters Patent, along with all supplementary versions if applicable.
  • List of current Board of Directors (showing name, position in the organization, address, phone number and email address)
  • Operating budget for current and past year, including all sources of revenue and expenses
  • Most recent audited financial statement, signed
    • If gross annual revenue is less than $250,000 the financial statement must be prepared in accordance with the standards set out in the CIS Handbook. If gross annual revenue is $250,000 or more, it must also be audited by a public accountant
  • Revenue Canada notification of Charitable designation, if applicable
  • Most recent documents filed with Revenue Canada (T3010), if the organization is registered as a charity under the Charities Accounting Act or Income Tax Act
  • Membership list, if applicable
  • Brochures, pamphlets and/or any other information describing programs/services offered to residents of Toronto
  • Supporting documents and checklist

Note: The cGaming Eligibility and Use of Proceeds Guidelines will be referenced by the City in the assessment of the organization’s eligibility and use of proceeds.

Incomplete application submissions will be returned to the applicant.

Once the application is received, the City will process the eligibility review and provide a decision within 30 business days.

If eligibility is approved, you may proceed to Step 2.

Step 2: Placement at a cGaming Centre

Subject to availability, your organization will be considered for placement at one of the cGaming Centres in Toronto. If no availability exists, your organization will be placed on a cGaming Centre waiting list.

To be placed at an available cGaming Centre or on the waiting list, you must:

  • Provide a completed cGaming Bona Fide Member Volunteer List
  • Submit a Letter of Intent, confirming your organization’s commitment to the cGaming model
    • The letter must be on letterhead, dated and signed by two principal officers who have signing authority on behalf of your organization

Prior to being placed, your organization must attend a cGaming orientation hosted by the City with at least two of the organization’s principal officers. The City will contact you with the details of the orientation.

If placed at a cGaming Centre, the City will provide you with a letter confirming placement at one of the cGaming Centres and further instructions. If placed in the cGaming Centres waiting list, the City will provide you with a letter confirming that you are in the waiting list. The City will contact you once you are selected for placement at a cGaming Centre.

Once the placement confirmation letter is received, you may proceed to Step 3.

Step 3: cGaming Permit Application Process

Once your organization has accepted a placement, you must apply for the cGaming permit. To do so, you must:

  • Contact the cGaming Centre Charity Coordinator at the cGaming Centre, identified in the organization’s placement confirmation letter to schedule the bona-fide member (volunteer) training
  • Set-up a separate cGaming business bank account; see excerpt from Policies and Standards for Charities – section 12 Banking Requirements
  • Complete cGaming Permit Application
    • First time applicants may submit their permit application online. For subsequent cGaming permit application submissions, forward to the cGaming Centre Charity Coordinator

Step 4: Submitting Reports

As a requirement of the permit, a monthly report is due no later than 45 days after the end of the previous month (for example, the November report is due mid-January). You are required to submit the reports online. Download a step by step guide on how to submit a report. Report submission must include the following:

Supporting documents should include any relevant documentation relating to your organization’s activities during the reporting period, such as:

  • Invoices or receipts
  • Electronic Funds Transfer (EFT) confirmation receipts
  • Cheque images (front and back) cleared by the financial institution

How to Apply

Non-profit, charitable organizations submitting new eligibility review applications or cGaming permit applications can do so online, in-person or by mail.

Apply online

Save yourself time and apply online. Please have all required documents ready to upload before starting the application, as it requires 10-15 minutes to complete and cannot be saved. Download a step by step guide on how to submit a new application.

Submit Application

If you have already submitted an application you may upload additional documents using your upload token.

Upload Documents for Existing Request

Apply in-person

You must book an appointment at the Licence and Permit Issuing Office, 850 Coxwell Avenue, 3rd Floor. Walk-ins will not be accepted.

Book Appointment

Please arrive 10-15 mins early to check in and be on time for your appointment or you may be turned away and asked to re-book for another day and time, subject to availability.

You must bring a complete application as applications will not be accepted unless all the required documents are provided. Bring hard copies of all required documents and forms, including a recent photo if required. Digital copies of documents will not be accepted.

Payment can only be made by debit, credit or cheque. Cash will not be accepted.

Apply by mail

To mail in your application, please send it to:

Gaming Services
Municipal Licensing and Standards
850 Coxwell Avenue, 3rd Floor
Toronto, Ontario M4C 5R1

The cGaming Centre Charity Coordinator’s role is to support the Charitable Gaming Centre Association (CGCA), which is comprised of all organizations participating at a cGaming Centre. Their role and responsibilities as they relate to the City include:

  • Providing the Municipality with monthly distribution reports and
  • Co-ordinating the 6-month permit renewal process

How to Apply

cGaming Centre Charity Coordinators submitting monthly distribution reports and 6-month permit renewals can do so online, in-person or by mail. Please note that permit renewals can now be submitted in batches of up to 10 permits per document upload.

Apply online

Save yourself time and apply online. Please have all required documents ready to upload before starting the application, as it requires 10-15 minutes to complete and cannot be saved. Download a step by step guide on how to submit a new application.

Submit Application

If you have already submitted an application you may upload additional documents using your upload token.

Upload Documents for Existing Request

Apply in-person

You must book an appointment at the Licence and Permit Issuing Office, 850 Coxwell Avenue, 3rd Floor. Walk-ins will not be accepted.

Book Appointment

Please arrive 10-15 mins early to check in and be on time for your appointment or you may be turned away and asked to re-book for another day and time, subject to availability.

You must bring a complete application as applications will not be accepted unless all the required documents are provided. Bring hard copies of all required documents and forms, including a recent photo if required. Digital copies of documents will not be accepted.

Payment can only be made by debit, credit or cheque. Cash will not be accepted.

Apply by mail

To mail in your application, please send it to:

Gaming Services
Municipal Licensing and Standards
850 Coxwell Avenue, 3rd Floor
Toronto, Ontario M4C 5R1

Ontario Lottery Gaming Corporation (OLG)

  • Conduct and manage the cGaming Centre through a contract with Service Provider (operator of cGaming Centre)

Ontario Charitable Gaming Association (OCGA)

  • Provide support to charities
  • Develop policies and procedures, in consultation with OLG and municipalities

Municipality

  • Determine applicant eligibility
  • Issue permits
  • Determine based on financial need, the number of participation assignments allotted to charity
  • Monitor use of proceeds

Charitable Gaming Centre Association (CGCA)

  • Comprised of all organizations participating at a cGaming Centre

Charitable, Non-profit and/or Religious Organization

  • Provide bona fide members to attend and participate at cGaming Centre
  • Comply with permit requirements
  • Submit completed monthly report

Delta Bingo & Gaming St. Clair

1799 St Clair Ave W, Toronto, ON, M6N 1J9
www.deltabingo.com
Phone: 416-656-8888

Dolphin Gaming

1911 Eglinton Ave E, Scarborough, ON, M1L 2L6
www.dolphingaming.ca
Phone: 416-759-3066

Rama Gaming East Toronto

991 Kennedy Road, Scarborough, ON, M1P 2K5
www.ramatorontoeast.com
Phone: 416-752-2635

Delta Downsview Bingo and Gaming

1868 Wilson Ave, Toronto, ON, M9M 1A5
www.deltabingo.com/our-locations/downsview
Phone: 416-747-1888