Your metered utility account will be billed following a four month billing cycle, which means you will receive your utility bill three times a year.

If your account is billed on a Flat Rate system, you can find out more about switching to metered billing from Toronto Water. You will incur a Flat Rate Legacy Fee if you do not arrange for water meter installation.

Low Volume Water User

If you use less than 6,000 cubic metres (m³) – 6 million litres, or 1.25 million gallons of water per year, your water meter will be read and billed every four months or three times a year.

High Volume Water User

If you use more than 6,000 cubic metres (m³) – 6 million litres, or 1.25 million gallons of water per year, your water meter will be read and billed on a monthly basis.

Billed Quarterly

  • Homeowners or garbage only
    • Most town homes
    • Some multi-residential properties
  • Charities, institutions and organizations:
    • City agencies, boards, commissions and divisions
    • Yellow bag
    • churches, institutions and religious organizations

Billed Monthly, Tri-Annually or Semi-Annually

  • Homeowners:
    • billed on the same cycle as the customer’s water billing, where there is an existing utility account
  • Businesses:
    • monthly solid waste billing for multi-residential, front-end collection customers
  • Building management and superintendents
  • Apartments above stores:
    • residential unit(s) above commercial properties

Billed Annually

Commercial Bag-Only Annual Base Fee

Effective June 8, 2018, the Commercial Bag-Only Base Fee will be billed to property owners through the Utility Billing system. You will receive a bill similar to your utility bill issued for water/sewer and solid waste fees. This billing will be for the annual Commercial Bag-Only Base Fee only.

Adding a Tenant/Agent to Receive Utility Bills

Find out more about the Commercial Bag-Only Annual Base Fee.

Solid Waste Billing & Collection Codes

Your utility bill will explain the solid waste management fees in detail using codes that correspond to the following:

  • size of your solid waste bin
  • how frequently your solid waste is collected

Find a description of the Solid Waste Billing & Collection Codes which may appear on your utility bill.

If you have accessibility needs and require a different bill format, please contact 311, the Tax and Utility Inquiry Line at 416-392-2489 or TTY phone line 416-392-0719.

If you own a residential property, you can sign up for monthly utility billing.

If you are a low-income senior or a low-income person with a disability who consumes less than 400 cubic metres (m³) of water each year, you may be eligible for a water rebate.

New program – If you have increased water consumption resulting directly from home dialysis treatments, you may be eligible to qualify for the Home Dialysis Water Rebate Program – program information will be available shortly.

Business Reply Envelope

A business reply envelope is included in your tax and utility bill mailing as a customer service convenience. If you do not require an envelope, contact a customer service representative to request not to receive a business reply envelope with your tax and/or utility bill.

Utility Brochure

Utility General Brochure