Your metered utility account will be billed following a four month billing cycle, which means you will receive your utility bill three times a year.

If your account is billed on a Flat Rate system, you can find out more about switching to metered billing from Toronto Water. You will incur a Flat Rate Legacy Fee if you do not arrange for water meter installation.

Billing Types and Frequency

If you use less than 6,000 cubic metres (m³) – 6 million litres, or 1.25 million gallons of water per year, your water meter will be read and billed every four months or three times a year.

If you use more than 6,000 cubic metres (m³) – 6 million litres, or 1.25 million gallons of water per year, your water meter will be read and billed on a monthly basis.

Billed Quarterly

  • Homeowners or garbage only
    • Most town homes
    • Some multi-residential properties
  • Charities, institutions and organizations:
    • City agencies, boards, commissions and divisions
    • Yellow bag
    • churches, institutions and religious organizations

Billed Monthly, Tri-Annually or Semi-Annually

  • Homeowners:
    • billed on the same cycle as the customer’s water billing, where there is an existing utility account
  • Businesses (coming soon):
    • monthly solid waste billing is coming for multi-residential, front-end collection customers
  • Building management and superintendents
  • Apartments above stores
    • residential unit(s) above commercial properties

 

If you have accessibility needs and require a different bill format, please contact 311, the Tax and Utility Inquiry Line at 416-392-2489 or TTY phone line 416-392-0719.

Programs

Monthly Billing Option for Residential Properties

If you own a residential property, you can sign up for monthly utility billing.

Water Rebate Program

If you are a low-income senior or a low-income person with a disability who consumes less than 400 cubic metres (m³) of water each year, you may be eligible for a water rebate.

Utility Brochure

Utility General Brochure