Place bins/items at curbside before 7 a.m. the day of collection and no earlier than 8 p.m. the night before.
Ensure bins are as close to the street as possible, clearly visible and accessible.
Ensure 0.5 metres between bins.
Never place items or bins behind or on snow banks.
Ensure bin lids are properly closed to prevent litter from blowing.
Leave space around all bins and items so the trucks’ automated arms can grab and lift bins.
You can opt out of waste collection services temporarily while renovating, demolishing a house or travelling (6 months or more). During your absence the City will remove your bins. Once you are ready to resume service, you will need to opt back in.
Winter Set Out Tips
Snow storms or heavy snow may delay collection. If waste bins are not set out correctly, it can make it difficult for crews to collect them.
Ensure items are set out before 7 a.m. on collection day or before 9 p.m. if you are scheduled for night time collection.
Keep bins 0.5 metres (2 feet) apart to make enough room for automated collection.
Waste materials must be accessible during the winter months. Place bins in a visible area and clear snow from around them.
Do not place bins behind or on snow banks.
If there is a snow storm, hold on to electronic waste or oversized items until the next collection date.
Remove any ties or bungee cords before collection.
The City will pick up oversized items (appliances, furniture, carpets, etc.) on your garbage collection day for a fee. Oversized items should be placed 0.5 metres (2 feet) from your bins.
Place any electronic items (e.g. computer monitors, televisions) on the ground and any small electronics (e.g. phones) in a clear plastic bag or in an open cardboard box 0.5 metres (2 feet) away from your bins.