Over the past few years, ground transportation has changed dramatically in Toronto and around the world. Since July 2016, the City has been regulating both taxis and private transportation companies (PTCs) for safety and consumer protection.  Below are the top 10 things that you should know.

  1. When using a PTC, check that the photo of the driver matches driver in vehicle and the licence plate on the app matches the licence plate on the vehicle.
  2. Only taxis are permitted to pick-up passengers from the street via “street hail” and use designated taxi stands. All PTC rides must be booked through an app.
  3. Taxis display their taxi plate on the rear of the vehicle, with the number posted on the side door, and have a roof light. PTCs must display an identifying sign in their rear window.
  4. When you hail a taxi from the street, or are picked up at a taxi stand, the driver must activate the meter and charge the City-regulated rate.
  5. Taxi drivers must provide service to the first person who requests it, no matter how small the fare.
  6. Drivers cannot refuse service to any person with a disability. This includes a person accompanied by a service animal.
  7. If you book a taxi through a brokerage or a PTC, the brokerage or PTC can provide you with a rate different than the City-regulated rate.
  8. Taxi brokerages and PTCs are permitted to increase rates if your ride is booked through an app. You must agree to accept the price prior to starting the trip.
  9. Be sure to check for cyclists when entering or exiting a cab or PTC vehicle.
  10. Taxi and PTC drivers and vehicles must meet City standards for criminal background checks, driving history checks, obtain $2-million insurance coverage and be equipped with snow tire or all-weather tires from December 1 to April 30.