10 Things You Should Know About Taxis & Private Transportation Companies in Toronto
The City regulates both taxis and private transportation companies (PTCs) for safety and consumer protection. Below are the top 10 things that you should know.
- When using a PTC, check that the photo of the driver matches driver in vehicle and the licence plate on the app matches the licence plate on the vehicle.
- Only taxis are permitted to pick-up passengers from the street via “street hail” and use designated taxi stands. All PTC rides must be booked through an app.
- Taxis display their taxi plate on the rear of the vehicle, with the number posted on the side door, and have a roof light. PTCs must display an identifying sign in their rear window.
- When you hail a taxi from the street, or are picked up at a taxi stand, the driver must activate the meter and charge the City-regulated rate.
- Taxi drivers must provide service to the first person who requests it, no matter how small the fare.
- Drivers cannot refuse service to any person with a disability. This includes a person accompanied by a service animal.
- Taxi drivers must provide airport flat rate maps upon request.
- PTCs or taxis booked through a brokerage may charge you with a rate different than the City-regulated rate. You must agree to accept the price before starting your trip.
- Be sure to check for cyclists when entering or exiting a cab or PTC vehicle.
- Taxi and PTC drivers and vehicles must meet City standards for criminal background checks, driving history checks, and be equipped with snow tire or all-weather tires from December 1 to April 30.