The City regulates both taxicabs and private transportation companies (PTCs), such as Uber and Lyft, for safety and consumer protection. Below are the top 10 things that you should know.

  1. When using a PTC, check that the photo of the driver matches driver in vehicle and the licence plate on the app matches the licence plate on the vehicle.
  2. Only taxicabs are permitted to pick-up passengers from the street via “street hail” and use designated taxicab stands. All PTC rides must be booked through an app.
  3. Taxicabs display their taxicab plate on the rear of the vehicle, with the number posted on the side door, and have a roof light. PTCs must display an identifying sign in their rear window.
  4. When you hail a taxicab from the street, or are picked up at a taxicab stand, the driver must activate the meter and charge the City-regulated rate.
  5. Taxicab drivers must provide service to the first person who requests it, no matter how small the fare.
  6. Drivers cannot refuse service to any person with a disability. This includes a person accompanied by a service animal.
  7. Taxicab drivers must provide airport flat rate maps upon request.
  8. PTCs or taxicabs booked through a brokerage may charge you with a rate different than the City-regulated rate. You must agree to accept the price before starting your trip.
  9. Be sure to check for cyclists when entering or exiting a taxicab or PTC vehicle.
  10. Taxicab and PTC drivers and vehicles must meet City standards for criminal background checks, driving history checks, and be equipped with snow tires or all-weather tires from December 1 to April 30.