Online Booking Information

Are you ready to book a park or recreation facility online for one-time use? See the following steps.

Before You Start

Facilities you can book online:

• ice rinks for team sports
• skating time
• picnics
• fire pits
• sport facilities and tennis courts
• Kidstown Water Park

Remember:

• If you’re booking a picnic or fire pit, make sure you have a family or organization client number and pin number
• Individuals and/or groups booking a picnic site are limited to reserving up to two sites per event date
• If you are an individual booking a fire pit, an insurance fee will apply
• If you are an organization booking a fire pit, you must provide proof of insurance before you book
• All online bookings are non-refundable
• Print and/or save your receipt before completing your transaction

Step 1: Log in

1. Go to booking.toronto.ca/booking
2. In the top right corner, click Log in
3. In the pop-up box, you can:
   1. enter your family/organization client number and pin number and select Log in
   2. or select Guest Sign-in, fill in your contact details and select Submit

Step 2: Narrow down your choices

1. Choose the type of booking you want from the top row of options or from the left column
2. Choose a date and time range
3. Choose at least one facility
4. When you are done, click Search Availability to see your booking options

Step 3: Choose your booking

1. In the right column, you can see the rooms and individual areas available at your selected facility and times.
2. Click View Details to learn more about a particular location or click the box under the Book column to select it
3. After you have selected all the locations you’d like, click Book selected Time(s)

Step 4: Fill out your information and pay

1. Fill out all fields and make sure to read the Terms & Conditions.
2. Click Save and Go to Checkout
3. Fill out your payment information
4. When you’re finished, click Complete

Remember to print out your confirmation and bring it with you to the facility on the date of your booking!

• All participants must complete a self-assessment to limit the introduction of infection prior to attending the booking.
• Ice bookings are non-refundable and non-transferable.
• Clients are strongly encouraged to come dressed and ready to utilize the ice.
• Dressing rooms are available up to 10 minutes before the booked time (if necessary) and must be vacated no later than 15 minutes after the booked time.
• Clients/Organizations must ensure dressing rooms capacities are adhered to as noted on the door of each room.
• Clients/Organizations must have on hand a list of participants taking part in the ice activity for contact tracing purposes.
• Ice time is booked in one-hour increments. All one-hour increments include 50 minutes of permit time and 10 minutes for the maintenance of the ice.
• These online ice bookings cannot be used to replace regular seasonal bookings.
• Non-Affiliated groups (private individuals and groups) will require insurance. Fees will automatically include a minimum $2 million liability insurance coverage.
• Affiliated Organization will need to provide Customer Service staff proof of insurance coverage and additional details before booking.
• Dressing rooms are available up to 30 minutes before the booked time and must be vacated no later than 30 minutes after the booked time.
• Minors (under 18) must be accompanied by an adult supervisor at all times.
• No one is allowed on the ice surface during operation of the ice surfacing machine.
• The City highly recommends the use of CSA approved helmets for all players/skaters while on the ice. For bookings by private individuals or companies such as birthday parties and special events, all participants regardless of age, are required to wear CSA approved hockey helmets while playing or supervising hockey on the ice.
• The City reserves the right to cancel bookings when they are considered to be used for profit or gain or in the place of regular ice bookings.
• Groups who wish to host a special event with food, snacks, sponsorship must contact our office at 416-396-7378. This type of permit is not considered an online booking.

*Scarborough Arenas require participants to bring their own locks.

Ice Insurance

Note: Affiliate Organizations and Coaches are not eligible to purchase the above insurance. To find out more about our insurance terms, please contact our Customer Service Staff in our Permit Offices, Monday to Friday, from 8:30 a.m. – 4:30 p.m.

• Sports facilities are booked in two-hour (minimum) increments.
• These online sport field bookings cannot be used to replace regular seasonal bookings.
• There are no refunds; the booking is non-transferable and subletting is not permitted.
• Non-Affiliated groups (private individuals and groups) will require insurance. Fees will automatically include a minimum $2 million liability insurance coverage.
• An Affiliated Organization will need to contact a Customer Service representative to provide proof of insurance and additional details in advance of booking.
• Dressing rooms will be available up to 30 minutes before the booked time and must be vacated no later than 30 minutes after the booked time.
• Minors (under 18) must be accompanied by an adult supervisor at all times.

Stadiums/Sport Facilities Insurance

Note: Affiliate Organizations and Coaches are not eligible to purchase the above insurance. To find out more about our insurance terms, please contact our Customer Service Staff in our Permit Offices, Monday to Friday, from 8:30 a.m. – 4:30 p.m.

• Tennis Court(s) are booked in one hour (minimum) increments and is only available at select facilities.
• Online tennis court bookings cannot be used to replace regular seasonal bookings.
• Minors (under 18) must be accompanied by an adult supervisor at all times.

There are two types of bookings:

1. Match Play for individuals or small groups looking to book a tennis court but not for profit/gain (such as singles/doubles matches, birthday parties).
   • Does not require insurance coverage and can be booked by selecting “Guest Sign-In”
   • For groups of less than 10 people
2. Affiliated Organizations for private businesses and/or organizations offering services for profit or gain.
   • Required to provide proof of $2 million liability insurance coverage in before booking.
   • Need “organization account log-in” to book. Contact customer service to set-up this account type.

• Keep parks clean and prevent damage: balloons, decorations, signs or banners are not to be tied to trees.
• If using a propane BBQ, it must be set at least 10 feet from any combustible structures, objects, vegetation and overhanging branches of trees.

Fire Pit Permits

• Online bookings will only allow groups with an attendance of 0-25 people.
• If your permit includes fire pit utilization you will be required to review and follow the City of Toronto Open Air Burning policy.
• Fire pit booking requires insurance, view insurance rates.

Open-air fires

Open-air fires hours are 10 a.m. to 8:30 p.m. only, unless otherwise posted.

• The Ontario Fire Code and the City of Toronto Parks Bylaw prohibit all open-air burning. Exceptions must be approved by the Director of Parks and the Chief Fire Official; Subject to the provisions of Toronto Municipal Code Chapter 608, Parks, Section 10, Campfires and barbecues.
• Must be contained within non-combustible containers or pits specifically designed and designated for open-air fires and sparks and ash must be controlled within the container.
• Only commercially produced charcoal, briquette or clean, dry seasoned wood may be burned.
• Open burning shall be conducted in such a manner as to preclude the escape from the fire of combustible solids such as sparks and ash.
• The dimensions of the fuel being burnt shall not be greater than the size of the container or fire pit and shall be totally confined to the container or pit at all times.
• A maximum fuel volume of 0.61 metres x 0.61 metres x 0.61 metres height (2 feet x 2 feet x 2 feet), that is set and maintained solely for the purpose of cooking food, providing warmth or recreational enjoyment and where an effective extinguishing agent of sufficient size and with the capability of extinguishing the fire shall be immediately available.
• The open-air burn shall be constructed on a non-combustible surface.
• The site of the open-air burn shall be confined to non-combustible containers, or a pit constructed of bare rock, sand or mineral soil.
  • The Designated Open Air Burn site(s) is set at least 6.08 metres (20 feet) from any combustible structures or objects and the space above the burn is at least 6.08 metres (20 feet) from vegetation and the drip line (overhanging branches) of trees.
  • The Non-Designated Open Air Burn site is set at least 3.04 metres (10 feet) from any combustible structures or objects and the space above the burn is at least 3.04 metres (10 feet) from vegetation and the drip line (overhanging branches) of trees.
• An effective extinguishing agent of sufficient size and with the capability of extinguishing the fire shall be immediately available;
• Must be attended, controlled and supervised by an adult person at all times and shall be completely extinguished before the open air burn site is vacated.
• Are not permitted when a smog alert has been declared, when wind speed exceeds 25 kilometres per hour, or when rain or fog is present or weather conditions prevent the ready dispersion of smoke.
• Prohibited burn materials include household waste, construction waste, rubber or rubber products, plastic or plastic products, and waste petroleum products, pressure treated wood, creosote-treated wood and any material or materials which are prohibited by the Environmental Protection Act, R.S.O. 1990, Chapter E.19, as amended.

• Admission requirements:
  • Age 5 years & under – 2:1 ratio (2 children to 1 adult caregiver, always accompanied)
  • Age 6 years – 8:1 ratio (8 children to 1 adult caregiver, always accompanied)
  • Age 7-9 years – 10:1 ratio (10 children to 1 adult caregiver, always accompanied)
• At times some features may be closed for mechanical repairs and we cannot guarantee all water park features will be operational during your visit, please visit the Kidstown Water Playground facility page for up to date information.
• Groups are guaranteed the designated picnic area during their permitted time only. Groups are permitted to use the water park outside of their permit time.
• Each picnic area inside Kidstown holds a maximum of 25 people.
• BBQ’s will not be allowed inside Kidstown Waterpark area.
• All individuals will receive a wristband upon entry to the park. Entry will be declined once the maximum attendance is reached for the designated picnic area.
• As Kidstown is an outdoor facility the City of Toronto cannot guarantee weather conditions. In the event of inclement weather on the day of your event and the City needs to close the park, the Permit office and Program Staff will make every effort to contact you based on the information you provided on your account at time of booking. If you have any concerns about the status of your – booking, you should contact the facility at 416-396-8325 prior to leaving your establishment to confirm that we are open. Please understand that facility conditions can change from the time you call to the time you arrive on site.
• Refunds will only be issued if the City of Toronto must close the water park due to extreme weather conditions. Our staff will attempt to reschedule your group based on availability.
• Food & beverages must be kept in the picnic booking area. Please do not bring glass bottles or glass containers into the water park.
• Alcoholic beverages, smoking, pets, balloons, barbeques and grills are not permitted in the water park or picnic area.
• Booked groups are responsible for the clearing and removal of all garbage items in their area. The designated booked picnic area must be left in the same condition as prior to your arrival.
• Caregivers must accompany and fully supervise the children in their care within the water park at all times. Please refer to Admission Requirements at top of this list for appropriate ratios.
• Male & Female caregivers must be available for appropriate supervision in respective change rooms.
• Climbing or crawling on the waterslide is strictly prohibited.
• Children, who are not toilet trained, must wear snug fitting pants over a cotton diaper or suitable infant disposable swim pants.
• Lockers are available for day use only on a first come, first serve basis. The City of Toronto does not accept responsibility for damage, loss or theft of personal items.
• Groups must complete the group admittance form upon arrival at the facility.
• Group leaders must check in with the office prior to entry to Kidstown Water Park. Group leaders and attendants must be identifiable for Parks, Forestry & Recreation Staff at all times.