Online Booking Information

Are you ready to book a park or recreation facility online for one-time use? Go to Online Registration and Booking to find a step-by-step guide.

Before You Start

Facilities you can book online:

• ice rinks for team sports
• skating time
• picnic sites
• fire pits
• sport facilities (fields and diamonds) and tennis/pickleball courts
• Kidstown Water Park

Remember:

• All online bookings are non-refundable and non-transferable
• Print and/or save your receipt before completing your transaction

Remember to bring your confirmation with you to the facility on the date of your booking!

• Ice time is booked in one-hour increments. All one-hour increments include 50 minutes of permit time and 10 minutes for the maintenance of the ice.
• Online ice bookings cannot be used to replace regular seasonal bookings.
• Private individuals and groups will require insurance. Fees will automatically include a minimum $2 million liability insurance coverage.
• Organizations will need to provide Client Services staff proof of insurance coverage and additional details before booking.
• Dressing rooms are available up to 30 minutes before the booked time and must be vacated no later than 30 minutes after the booked time.
• Minors (under 18) must be accompanied by an adult at all times.
• No one is allowed on the ice surface during operation of the ice surfacing machine.
• The City highly recommends the use of CSA approved helmets for all players/skaters while on the ice. For bookings by private individuals or companies such as birthday parties and special events, all participants regardless of age, are required to wear CSA approved hockey helmets while playing or supervising hockey on the ice.
• The City reserves the right to cancel bookings when they are considered to be used for profit or gain or in the place of regular ice bookings.
• Groups who wish to host a special event with food, snacks, sponsorship must contact our office at 416-396-7378. This type of permit is not considered an online booking.

*Scarborough Arenas require participants to bring their own locks.

Ice Insurance

Affiliate Organizations and Coaches are not eligible to purchase the above insurance. To find out more about our insurance terms, please contact Client Services.

• Sports facilities (sports field, stadium or ball diamond) are booked in two-hour (minimum) increments.
• Online sport facility bookings cannot be used to replace regular seasonal bookings.
• Private individuals and groups will require insurance. Fees will automatically include a minimum $2 million liability insurance coverage.
• Organizations will need to contact a Client Services representative to provide proof of insurance and additional details in advance of booking.
• Dressing rooms will be available up to 30 minutes before the booked time and must be vacated no later than 30 minutes after the booked time.
• Minors (under 18) must be accompanied by an adult at all times.

Stadiums/Sports Facilities Insurance

Affiliate Organizations and Coaches are not eligible to purchase the above insurance. To find out more about our insurance terms, please contact Client Services.

• Tennis and pickleball court(s) are booked in one-hour (minimum) increments and are only available at select facilities.
• Online tennis and pickleball court bookings cannot be used to replace regular seasonal bookings.
• Private individuals and groups will require insurance. Fees will automatically include a minimum $2 million liability insurance coverage.
• Organizations will need to contact a Client Services representative to provide proof of insurance and additional details in advance of booking.
• Minors (under 18) must be accompanied by an adult at all times.

There are two types of bookings:

• Match Play for individuals or small groups of less than 10 people looking to book a tennis and pickleball court but not for profit/gain (such as singles/doubles matches, birthday parties).
• Organizations for private businesses and/or organizations offering services for profit or gain.
  • Required to provide proof of $2 million liability insurance coverage before booking.

Need “organization account log-in” to book. Contact Client Services to set up this account type.

Picnic Site Bookings

• Individuals and/or groups booking a picnic site are limited to reserving up to two sites per event date
• A maximum of 200 participants per site are allowed. Groups later than 200 participants must contact Client Services at 416-396-7378
• Keep parks clean and prevent damage: balloons, decorations, signs or banners are not to be tied to trees.
• If using a propane BBQ, it must be set at least 10 feet from any combustible structures, objects, vegetation and overhanging branches of trees.
• If your booking includes fire pit utilization you will be required to review and follow the City of Toronto Open Air Burning policy.

Fire Pit Bookings

• Individuals and/or groups booking a fire pit are limited to reserving a maximum of one fire pit per event date
• A maximum of 25 participants per site are allowed, however, some sites allow a maximum of 50 participants.
• If you are an individual booking a fire pit, an insurance fee will apply
• If you are an organization booking a fire pit, you must provide proof of insurance before you book

Open-air fires

Open-air fire hours are 10 a.m. to 8:30 p.m. only, unless otherwise posted.

• The Ontario Fire Code and the City of Toronto Parks Bylaw prohibit all open-air burning. Exceptions must be approved by the Director of Parks and the Chief Fire Official; Subject to the provisions of Toronto Municipal Code Chapter 608, Parks, Section 10, Campfires and barbecues.
• Must be contained within non-combustible containers or pits specifically designed and designated for open-air fires and sparks and ash must be controlled within the container.
• Only commercially produced charcoal, briquette or clean, dry seasoned wood may be burned.
• Open burning shall be conducted in such a manner as to preclude the escape from the fire of combustible solids such as sparks and ash.
• The dimensions of the fuel being burnt shall not be greater than the size of the container or fire pit and shall be totally confined to the container or pit at all times.
• A maximum fuel volume of 0.61 metres x 0.61 metres x 0.61 metres height (2 feet x 2 feet x 2 feet), that is set and maintained solely for the purpose of cooking food, providing warmth or recreational enjoyment and where an effective extinguishing agent of sufficient size and with the capability of extinguishing the fire shall be immediately available.
• The open-air burn shall be constructed on a non-combustible surface.
• The site of the open-air burn shall be confined to non-combustible containers or a pit constructed of bare rock, sand or mineral soil.
  • The Designated Open Air Burn site(s) is set at least 6.08 metres (20 feet) from any combustible structures or objects and the space above the burn is at least 6.08 metres (20 feet) from vegetation and the drip line (overhanging branches) of trees.
  • The Non-Designated Open Air Burn site is set at least 3.04 metres (10 feet) from any combustible structures or objects and the space above the burn is at least 3.04 metres (10 feet) from vegetation and the drip line (overhanging branches) of trees.
• An effective extinguishing agent of sufficient size and with the capability of extinguishing the fire shall be immediately available.
• Must be attended, controlled and supervised by an adult at all times and shall be completely extinguished before the open-air burn site is vacated.
• Are not permitted when a smog alert has been declared, when wind speed exceeds 25 kilometres per hour, when rain or fog is present or weather conditions prevent the ready dispersion of smoke.
• Prohibited burn materials include household waste, construction waste, rubber or rubber products, plastic or plastic products, waste petroleum products, pressure-treated wood, creosote-treated wood and any material or materials which are prohibited by the Environmental Protection Act, R.S.O. 1990, Chapter E.19, as amended.

• Visit swimming and water play for information on admission requirements for Kidstown Water Park.
• At times some features may be closed for mechanical repairs and we cannot guarantee all water park features will be operational. Visit Kidstown Water Park for up-to-date information.
• Groups are guaranteed the designated picnic area during their permitted time only. Groups are permitted to use the water park outside of their permit time.
• Each picnic area inside Kidstown holds a maximum of 25 people.
• BBQs will not be allowed inside Kidstown Water Park.
• All individuals will receive a wristband upon entry to the park. Entry will be declined once the maximum attendance is reached for the designated picnic area.
• As Kidstown is an outdoor facility the City of Toronto cannot guarantee weather conditions. In the event of inclement weather on the day of your event and the City needs to close the park, the Permit Office and Program Staff will make every effort to contact you based on the information you provided on your account at the time of booking. If you have any concerns about the status of your booking, contact the facility at 416-396-8326 beforehand to confirm that we are open. Please understand that facility conditions can change from the time you call to the time you arrive on site.
• Refunds will only be issued if the City of Toronto must close the waterpark due to extreme weather conditions. Our staff will attempt to reschedule your group based on availability.
• Food and beverages must be kept in the picnic booking area. Do not bring glass bottles or glass containers into the water park.
• Alcoholic beverages, smoking, pets, balloons, barbeques and grills are not permitted in the water park or picnic area.
• Booked groups are responsible for the clearing and removal of all garbage items in their area. The designated booked picnic area must be left in the same condition as prior to your arrival.
• Caregivers must accompany and fully supervise the children in their care within the water park at all times. Refer to Admission Requirements for appropriate ratios.
• Caregivers of the appropriate gender(s) must be available for appropriate supervision in respective change rooms.
• Climbing or crawling on the waterslide is strictly prohibited.
• Children, who are not toilet trained, must wear snug-fitting pants over a cotton diaper or suitable infant disposable swim pants.
• Lockers are available for day use only on a first-come, first-serve basis. The City of Toronto does not accept responsibility for damage, loss or theft of personal items.
• Groups must complete the group admittance form upon arrival at the facility.
• Group leaders must check in with the office prior to entry to Kidstown Water Park. Group leaders and attendants must be identifiable to City Staff at all times.