We are currently experiencing issues with processing online payments related to fire hydrant use permit applications. We are working internally to find a resolution as quickly as possible and apologize for the inconvenience. In the interim, please email twc@toronto.ca to coordinate scheduling and payment.
Permits can be requested for:
Permits cannot be requested for:
*The weather must be above zero degrees Celsius to access a hydrant.
Online application and payment must be made at least 10 business days in advance of the requested date. Once the application and payment are processed, you will receive a receipt, the permit(s) and Customer Service Request (CSR) number(s) for future reference.
Payment must be made by credit card (American Express, VISA or Mastercard). If you need more information about this payment process, please contact TWC@toronto.ca.
For Toronto Water construction projects: You will be asked to provide a City of Toronto contact name and contract number.
For pool filling: Hoses cannot cross a street or sidewalk. Should you wish to use a hydrant that may result in the hose crossing a neighbour’s property and/or driveway, it is recommend that you get the neighbour’s verbal permission before you submit an application. Failure to get permission could result in the hose being removed or the request being declined.
Fees for fire hydrant use permits are approved by Toronto City Council annually.
You will be charged the annual permit fee + the cost of 50 m³ of water at the Block 1 Water Rate.
You will be charged the annual permit fee + $500 deposit.
Appointments can be made between 8 a.m. and 1 p.m., Monday to Friday.
Toronto Water staff will call you within four business days of receiving the application to:
If the certified contractor is not feeling unwell or exhibiting COVID-19 symptoms on the day of your appointment, please contact TWC@toronto.ca to cancel or reschedule. The certified contractor may also have a representative attend in their place if the replacement contractor is well and exhibiting no signs of COVID-19.
Masks are no longer required in settings such as retail stores, bars, restaurants, gyms, community centres or museums, but are strongly recommended. When possible, the City suggests the following precautions:
The following steps will be taken at the fire hydrant:
On the “Turn On” date, you must bring a 5 cm (2-inch) fire hose for each hydrant (and a chain and lock).
Due to the COVID-19, there are important health and safety precautions which must be taken by both the City of Toronto and the permit holder (or representative) in order to turn off the fire hydrant.
If you are feeling unwell or exhibiting COVID-19 symptoms on the day of your appointment, please contact TWC@toronto.ca to cancel or reschedule. You may also have a representative attend in your place if they are well and exhibiting no signs of COVID-19.
The following steps will be taken at the fire hydrant:
If you have a question about a refund, please contact the Toronto Water staff who booked your appointment or TWC@toronto.ca.
If you have questions about an invoice, please contact the Revenue Services representative listed on the invoice.
Applicants are responsible for:
Hydrants can only be operated by City staff. Any unauthorized use of fire hydrants is considered water theft and can result in enforcement of the Water Supply By-law and possible prosecution.