Toronto Water Business Plan
What is Toronto Water?
Toronto Water is a division of the City of Toronto, responsible for supplying drinking water and for collecting and treating all city wastewater (sanitary sewage and stormwater). We deliver the service 24 hours a day, seven days a week.
Our water and wastewater infrastructure includes four water filtration plants, four wastewater treatment plants, two laboratories, 510 kilometres of trunk watermains, 5,015 kilometres of distribution watermains, 4,305 kilometres of storm sewers, 4,397 kilometres of sanitary sewers, 1301 of combined, 358 kilometres of trunk sewer and 371 kilometres of watercourse.
All revenues received from the Division are derived from user fees charged for water consumption and sewage treatment.
What are our goals?
- To deliver excellence in environmental stewardship
- To achieve ongoing financial vitality as the world leader in our business
- To enhance our service delivery to meet and exceed our clients’ expectations
- To be recognized as the employer of choice in the global water services industry
What have we been working on recently?
Toronto Water has developed its first business plan. This plan sets out the new and emerging demands that Toronto Water faces and how it will respond to those challenges.
These include:
- Addressing renewal needs of aging and deteriorating infrastructure – requires an escalated capital works program, doubling from the current $250 million in 2004, to approximately $550 million, phased-in over four years.
- Increasing total system capacity to keep pace with population growth – developing more reliance on water conservation and water efficient measures to “free-up” capacity within the existing system.
- Stewardship of the environment – ongoing public education efforts, development of Wet Weather Flow Management Master Plan to protect source water, and biosolids and residual master plan.
- Continuous improvement of service delivery – two large divisional change initiatives – Works Best Practices and District Service Improvement Project – involve standardizing practices and processes across the city.
- Financial sustainability – impact on the water rate to fund the long-term projects, such as infrastructure replacement
Download (PDF) a copy of the plan.
Copies of the Toronto Water Business Plan can be found at the following locations.