Property Standards Bylaw sets the standards for all properties in Toronto. All property owners are required to repair and maintain their property including owners of properties that are rented out.

If you have concerns about your rental unit, speak to your landlord or property manager and submit a service request. If this issue is not resolved in a timely manner, contact 311.

If the condo unit is owner-occupied, the City will not investigate a complaint about the condition of that unit. If you are renting an apartment in a condo building and are experiencing a problem, please talk to your landlord first. If the problem is not addressed, you can contact 311 to have the City investigate.

When it comes to co-operative housing, the co-op board and its members are responsible for ensuring that the units are maintained according to the Property Standards bylaw. The City will investigate complaints only about the common areas of a co-op housing.

A co-op building is not considered to be a residential rental accommodation due to the fact that co-op members are deemed to be owners. The Co-operative Housing Federation of Toronto provides more information regarding co-op housing and how members are not considered tenants.

Air Conditioning

Chapter 629, Section 29: If your property has air conditioning, the landlord is responsible for providing air conditioning to a residential dwelling that is rented or leased, to a maximum air temperature of 26 degrees from June 2 to September 14.

Washroom/Water Facilities

Chapter 629, Section 37: Every rental unit must have at least one toilet, one wash basin, one kitchen sink and one bathtub or shower.

Doors, Passageways and Exits Maintenance

Chapter 629, Section 28: Doors, passageways and exits must be free from hazardous conditions and obstructions.

Hot Water

Chapter 629, Section 37: There must be an adequate supply of hot water with a temperature ranging from 45 degrees to 60 degrees Celsius.


Chapter 629, Section 9: All properties have to be kept free of pests, including rodents and insects.

Property Cleanliness

Chapter 629, Section 10 B: All parts of a property, including the yard must be kept clean and free from accumulations of litter, brush or garbage, and any conditions that are health or fire hazards.

Room Size Minimums

Chapter 629, Section 25: Each room must have at least nine square metres of floor area for each person.  Minimum height is 1.95 metres over at least half of the floor area.

Snow Clearing

Chapter 629, Section 23: Steps, landings, walks, driveways, parking spaces and ramps have to be cleared of snow and ice within 24 hours of a snowfall to provide safe access for people and vehicles.


Chapter 629, Section 39: There has to be adequate ventilation in all areas of a building.  Every ventilation system or unit must be regularly cleaned, kept in good repair and maintained in good working condition.

Stairs and Handrails

Chapter 629, Section 19A: All stairs, verandas, porches, decks, loading docks, ramps, balconies, fire escapes and other similar structures and all treads, risers, guards, handrails, and supports have to be kept in a safe, clean, sanitary condition and in good repair.