If you own one or more rental apartment buildings with three or more storeys and 10 or more units, you are required to register and renew annually to comply with the program. See Interpretation Bulletin: Apartment Building Definition.
You must develop a process for receiving and tracking tenant requests for repairs and other issues, such as graffiti, long grass and weeds, litter and garbage, etc.
At 8 a.m., a tenant notices that the lock on their door is broken. The tenant fills out a service request form. This will be an urgent request based on the safety and security of the unit. The landlord communicates with the tenant that this will be fixed by 12 noon on the same day as it is an urgent matter. The landlord also provides a copy of the service request form and response to the tenant, and keeps a copy for his/her records.
Landlords are responsible for providing heat to a minimum air temperature of 21 degrees Celsius from September 15 to June 1. On warm days, it can reach this temperature without the heat on.
Please use your judgement. If outdoor weather raises the temperature of apartment units above 21 degrees Celsius, you can turn the heat off.
Learn about the heat bylaw and heating in your building during the “shoulder seasons” (May 1 – June 1 and September 15 – October 15).
As an owner or landlord of a residential building, you play an important role in protecting tenants from extreme heat. You can help protect your tenants and prevent heat-related illness by creating a hot weather plan.
The City’s updated 2020 Heat Relief Strategy reflects the current public health advice related to COVID-19, with guidance for safely operating apartment building cooling rooms, and other tips for apartment building landlords.
This summer, since most publicly accessible air-conditioned spaces are closed to the public due to COVID-19, the City will operate Emergency Cooling Centres across the city during Heat Warnings, as declared by Environment and Climate Change Canada. These Emergency Cooling Centres will open during Heat Warnings. Find the cool space closest to your apartment.
If a building has air conditioning provided by the landlord, the Property Standards bylaw requires that landlords turn it on between June 2 and September 14. But, if it is hot outside, landlords can turn it on earlier as long as the temperature does not go below 21 Celsius.
The Property Standards bylaw also requires building owners to ensure that all supplied facilities (including air conditioning) are constructed, installed, and maintained to function safely and effectively. All air conditioners and other water-cooled equipment must be equipped with proper devices for the prevention of condensation drainage or discharge onto sidewalks, walkways, driveways and entrance areas or other areas used for pedestrian or vehicular traffic.
The Apartment Buildings bylaw requires that building owners demonstrate that they have retained or used the services of a certified tradesperson for air conditioning services. As a result, landlords may require that if a tenant arranges for installation themselves, they must provide the landlord with proof that the installation was done by a certified tradesperson.
The terms of a lease agreement between the landlord and tenant may also impact the requirements regarding air conditioning in the building. Tenants may want to seek legal advice and information on how the Residential Tenancies Act applies.
When servicing certain systems in your building, you must use tradespeople that are members in good standing of the Ontario College of Trades (OCOT).
There are 23 trades where certification and OCOT membership are legally required. Visit the Ontario College of Trades public register to find out if your tradesperson is certified and information about compulsory trades.
You must maintain a capital plan to include a five (5) year forcast of for major building repairs. Details should include when “the element” (see list below) is expected to be replaced or updated.
You must be able to provide this to tenants within 60 days of receiving a request.
Capital elements include, but are not limited to:
You are required to develop an electrical maintenance plan with a Licenced Electrical Contractor. Tips on how to create a plan can be found on the ESA (Electrical Safety Authority) website.
You must maintain any information and records to show that you have complied with the plan, and have them available when requested.
You must develop and implement a cleaning plan and keep records of cleaning activity to ensure buildings are clean and safe.
You are required to inspect all common areas daily for cleanliness.
The plan must list of all common areas and how often they will be cleaned, including:
In an emergency situation (e.g. chemical spill, biohazard waste or any situation that would make the common areas dirty), you must state how and when the emergency will be resolved and keep a copy for your records. Include:
Keep a copy of the cleaning plan and have it available for inspection upon request.
Post a copy of this plan on the tenant notification board.
You are required to take timely actions to remove pests, such as rodents, vermin, insects and bedbugs, from your building.
Create a waste management plan for your building and maintain any information and records to show that you are following that plan.
The plan should include the information on how you intend to follow the City’s garbage, recycling and organics storage and disposal requirements.
If your building receive City’s garbage, Blue Bin recycling and Green Bin organics collection services, contact 311 to order print resources to help promote reduction, reuse and waste diversion programs.
You must create and maintain the following records/logs for two years (24 months):
In order to keep tenants up-to-date, a notification board must be posted in a central location within the building. See Tenant Notification Board Interpretation Bulletin.
The following information must be posted on the board.
You need to post copies of the most recent building evaluation result received from the City on the tenant notification board. You can print a copy of the most recent evaluation letter through the RentSafeTO Online Portal.
You must also post information on the RentSafeTO program and inform tenants that they can contact the RentSafeTO team by calling 311. Download the RentSafeTO: Apartment Building Standards Program brochure for your tenants.
This includes heat, water, security systems, electricity, and elevators. Details must include: what is out of service, how long it will be out of service, and which units are affected.
Post the name, address and phone number (available 24 hours) of the owner or property manager. Lettering must be 12.7 mm high.
Note: Phone number must not have a charge back fee.
Information must be provided for:
Note: In 2020, the “public cooling locations” will be one of 15 Emergency Cooling Centres, that will only be operational during a Heat Alert.
The Summer Heat Safety Notice provides all of this information.
Details about places on the property that offer relief from uncomfortably warm indoor temperatures, such as shaded areas, must also be posted on the tenant notification board.
The City of Toronto will notify the building owner of any upcoming building audits.
Post notices to tenants of upcoming scheduled building audits by RentSafeTO staff. This information must be posted at least 30 days prior to the audit date.
Information on major capital projects must include: name of the project, how long it will take, and which units are affected.
Capital elements include but are not limited to: roof, elevators, façade, windows, mechanical systems, underground garage, interior flooring, interior wall finish, balcony guards, and handrails.
Post details of any pest treatment activities, including:
The cleaning plan is a list of all common areas (such as the garbage and recycling storage area, walls, floors, and laundry room etc.) in the building and how often the areas will be cleaned.
A copy of any notice and order issued by the City for common areas of the buildings such as property standards, graffiti, waste or orders issued by Toronto Fire Services, must be posted on the tenant notification board.
Post information related to any violations of the Ontario Fire Code, as identified by Toronto Fire Services.
You must post notifications that an appeal has been submitted to the Property Standards Appeal Committee (PSAC), as well as confirmation that the appeal has been received by the City. Also include a copy of the letter received by the City confirming the date of your appeal to the PSAC.
Vital services are essential services that you must provide to keep tenants healthy and safe. Vital services include hot and cold water, fuel, electricity, natural gas, and heat.
A vital service disruption is an event where any of these services is disrupted.
You are required to develop and maintain a Vital Service Disruption Plan for your building. This plan must be implemented when there is an unplanned vital service disruption in your building.
Download the Vital Service Disruption Plan Form and complete this for each registered apartment building in Toronto. The form provides minimum requirements for the Plan, including the timeframes in which you must take specific actions. A Guidance Document is also available to help you complete the form.
Failure to develop, maintain and implement this plan during a vital service disruption is a chargeable offence under the Apartment Buildings bylaw.
You are required to maintain a contact list of tenants who voluntarily self-identify as requiring assistance during evacuations or a temporary discontinuance of a vital services.
The following sample Voluntary Tenant Contact List has been created to help you with this task.
Keep the list in a secure area and ensure you can easily find it during an emergency.
You cannot rent a unit to a new tenant if there are any outstanding issues with that unit. This includes:
Inform new tenants about the City’s RentSafeTO program when signing a lease agreement. Download the RentSafeTO: Apartment Building Standards Program brochure for your tenants.
Type (don’t copy and paste) your email into the box below, check the box next to the e-update description and then click “Subscribe”. You will receive an email with instructions to confirm your request.