Direct Access to Mental Health Crisis Support Services

To reach the Toronto Community Crisis Service (TCCS) call 211. There are additional supports available to assist people experiencing mental health related crises.

The TCCS has a monitoring and evaluation framework to track service performance, identify service improvements and trends.

Service User Evaluation Report

Every effort has been made to ensure the accessibility of these documents. Due to the nature of the content, some pages may not be fully accessible. If you need assistance accessing this report or the executive summary, please contact Andrea Morales at policingreform@toronto.ca.

One-year Outcomes

Six-Month Evaluation Reports

Song

The song was created by one of the Service User Evaluation participants. A song transcript is available.

Art Piece

The visual art piece was created by one of the Service User Evaluation participants.

Art submission from a participating TCCS service user. This art shows two hands stacked on top of each other and water cascading from the top of the page onto the hands. This art also includes the following text: "2015 to 2024. Nine years. Hidden symptoms for years. They didn't try to understand what was going on. Many assume that I was just emotional. Just clinically depressed. I thought that was all it was. There was more. More than just being sad. Even I didn't know. So much changes when someone cares to double check if you're really okay. I found out nine years after my first diagnosis. Borderline personality disorder. And I would've never got the help I needed without this diagnosis. Maybe, I wouldn't have been here long enough to make this."

Story Map

The Story map illustrates service user experiences and data (illustrations are not exact representations of service users).

9-8-8 Suicide Crisis Helpline is a three-digit helpline that provides urgent, live support by phone and text to people in every province and territory across the country.

9-8-8 is available in English and French, 24 hours a day, every day of the year across the country.

9-8-8 is for anyone thinking about suicide, or worried about someone they know. Trained 9-8-8 responders will answer calls and texts and listen without judgement while providing support.

More information is available at 988.ca.

For Indigenous community members experiencing mental health-related crises to receive Indigenous holistic supports, which support the whole person and not just their mental wellness needs. Call 416-363-2999, 24 hours a day, seven days a week to connect.

Call 416-929-5200 to access telephone crisis support, 24/7, 7 days a week.

Streets to Homes (S2H) Street Outreach and Support Program and partners provide street outreach and housing-related follow-up supports to assist people who are experiencing homelessness and sleeping outdoors in finding and keeping housing. This includes outreach to individuals living in encampments.