Toronto is Canada's largest city and sixth largest government and home to a diverse population of about 2.7 million people. Toronto's government is dedicated to delivering customer service excellence, creating a transparent and accountable government, reducing the size and cost of government and building a transportation city. Toronto has won numerous awards for quality, innovation and efficiency in delivering public services.
Toronto participates in performance measurement and reporting initiatives to identify where we're doing well and where we need to improve. Our participation continues to strengthen the City's accountability and enhances transparency in how we report performance of our services. Performance measurement and benchmarking provide service level and performance measurement results, examine internal trends and compare results externally to other municipalities through the Ontario Municipal CAOs' Benchmarking Initiative.
Highlights
Toronto's 2010 Performance Measurement & Benchmarking Report
The City's 2010 Performance Measurement and Benchmarking Report results were released in May 2012. Read the report.
View report highlights in this presentation.
Management Information Dashboard
The Management Information Dashboard provides information to assist in assessing trends and directions of key indicators for the City of Toronto as a whole and City services. Read the dashboard results for the fourth quarter of 2011.
Toronto in world rankings
Toronto is one of the most liveable and competitive cities in the world as demonstrated by various international rankings and reports. In addition to securing its position on the world stage, Toronto's rankings confirm that it continues to offer a high quality of life for about 2.7 million residents who choose to live and work here.
OMBI 2010 Annual Report
The Ontario Municipal CAO's Initiative (OMBI) released its 2010 performance benchmarking report in November 2011.
Economic Indicators and Dashboard
The Economic Indicators and Economic Dashboard reports provide a snapshot of Toronto's economy and summarize key economic indicators to benchmark the City's economic performance. Read the latest issues.
Toronto's Vital Signs 2011
The Toronto Community Foundation's annual report (PDF 26 Mb) is a snapshot of the trends in Toronto, highlighting progress we should be proud of and challenges that need to be addressed for Toronto's quality of life. Many City of Toronto programs have contributed to this report.
Wellbeing Toronto
Wellbeing Toronto is a new web-based indicator and information tool that helps evaluate community wellbeing across Toronto's 140 neighbourhoods providing facts that will assist in monitoring our city's economic and social wellbeing.
Contact us
Have questions or need more information?
Contact Lorne Turner
Manager, Performance Management
City Manager's Office, City of Toronto
Phone: 416-397-0533 Fax: 416-392-1827
