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High-pressure sales tactics – Mandatory Downspout Disconnection

Please be advised that the City does not support any private company selling downspout disconnection services. Only City bylaw officers are authorized to identify a property for non-compliance with a City bylaw. Property owners who believe that disconnecting their downspouts is not technically feasible or could cause a safety hazard can apply to the City for an exemption. To clear up any confusion about high-pressure sales tactics, call 311.

Two water service programs cancelled

At its October 25, 2011 meeting, Toronto City Council cancelled two programs: the Voluntary Downspout Disconnection Program and the Drain Grant Program – the grant assistance program for replacement of damaged private sanitary or storm drain pipes that have been infiltrated by the roots of a City-owned tree.

Earl Bales Stormwater Management Pond

Construction of Earl Bales Stormwater Pond is complete. The pond will deal with stormwater discharges to the West Don River and improve river water quality and fish habitat. Learn more about the pond.

Wet Weather Flow Master Plan and Basement Flooding Protection Update

A staff report with recommendations concerning the Don River and Central Waterfront Project was approved by City Council on September 21, 2011.The Environmental Study Report (ESR) for the Class EA study is expected to be filed with the MOE for a 30-day public review period in late 2011. A Notice of Study Completion advising of the 30-day public review period, and the ESR document will be posted to this website later this year.

It may not be possible to disconnect all downspouts on your property ....

When seeking the professional advice and services of a City-licensed contractor to disconnect your downspouts, take steps to ensure the job gets done properly and safely. It may not be possible to disconnect all downspouts on your property. If so, you can apply to the City for an exemption from the bylaw. See the sample exemption application.

Kipling, Commissioners counters close, services centralized

Effective Tuesday, October 11, 2011, Toronto Water's customer service counters at 545 Commissioners Street and 435 Kipling Ave. will close. Applications and fees will no longer be accepted at these locations for:

• Water and Sewer Service Connections
• Hydrant Permits
• Water Service Connection Upgrades

Services for these programs have been centralized and relocated to:

• North York Civic Centre, 5100 Yonge Street, 2nd floor – Toronto Water, 8:30 a.m. to 4:30 p.m., Monday to Friday.

Don River and Central Waterfront Project

In 2006, Toronto City Council approved the start of the Don River and Central Waterfront Project - a Class Environmental Assessment (Class EA) study to find solutions to improve water quality and identify necessary upgrades to the Don Sanitary Trunk Sewer system. The Class EA study began in 2008. A staff report with recommendations concerning the Don River and Central Waterfront Project was approved by City Council on September 21, 2011.  The next step is to receive approval from the Ontario Ministry of the Environment.. Learn more about the project and the Preferred Solution.

The facts about door-to-door water testing

An important reminder to all residents: Toronto Water does not conduct door-to-door sales of any kind and does not sell, market or endorse any products. Learn more about this important issue here.

Looking for a specific program or service?

Toronto Water offers a number of customer programs and services in several categories. Find out where to get further information on each.

How to make a complaint

Toronto Water has a set of policies and procedures for receiving and handling complaints from homeowners and citizens dissatisfied with service, actions or lack of action by Toronto Water staff or current service standards. See Complaint Form (PDF).

Coxwell Sanitary Trunk Sewer Project

Visit the CSTS main page for information on this construction project.

BFPP wins FCM/IBC award

The Federation of Canadian Municipalities and Insurance Bureau of Canada have awarded the City of Toronto the 2010 Watershed Award for the Basement Flooding Protection Program. View the video.

Toronto Water Fees

Toronto Water provides a number of services to Toronto residents. Fees for our services are included in your water bill.

If you are approached to pay for any Toronto Water service, other than through your water bill, please report the incident to 311@toronto.ca or call 311 immediately.