City of Toronto: Toronto Water

Reduce the risk of basement flooding
Basements can flood for many reasons, particularly during heavy rainfall or rapid snow melt. Both the City and homeowners can take action to help reduce the risk of basement flooding. Learn how by watching Toronto Water’s basement flooding video.

BFPP wins FCM/IBC award
The Federation of Canadian Municipalities and Insurance Bureau of Canada have awarded the City of Toronto the 2010 Watershed Award for the Basement Flooding Protection Program. View the video.

Water Meter Program
The City of Toronto has officially launched the Water Meter Program. The mandatory program will install or replace 465,000 water meters over six years with new automated meters. The new meters will also help to improve water conservation, save in operational costs, and ensure fair and equitable billing for every Toronto Water customer.

Toronto Water Fees
Toronto Water provides a number of services to Toronto residents. Fees for our services are included in your water bill.

Some of our services include:

lead testing
water meter readings
water meter replacement/installation
service line repairs (up to property line)
water supply
sewer use/maintenance

If you are approached to pay for any Toronto Water service, other than through your water bill, please contact: askwater@toronto.ca or 416-392-4546 immediately.

Coxwell Sanitary Trunk Sewer (CSTS)
A public meeting was held to provide the local community with information on the upcoming construction of the permanent bypass. Construction will begin in spring 2010. Background information, Committee and Council decision documents and community presentations can be found here.

Environmental Assessment
In 2008, the City began an Environmental Assessment of the Don and Waterfront Trunk Sewers and Combined Sewer Overflow, which included a condition assessment of the Coxwell Trunk Sewer. Learn more ...

2009-2010 Lead Water Service Replacement Schedules
This comprehensive listing of the proposed construction projects for the replacement of the City portion of lead water services will allow residents time to prepare for potential costs related to replacement of the private side of the water service. Review the list.

TW implements Customer Service accessibility standard
The Province's Accessibility for Ontarians with Disabilities Act sets out new standards in five areas. The first is Customer Service. Learn more about the Toronto Water's policy statement on providing customer service to people with disabilities and a Customer Feedback form.

Why do watermains break?
On average, Toronto experiences 1,400 watermain breaks every year, especially in cold weather. What causes so many and what’s the City doing to remedy them? Learn more by watching Toronto Water’s watermain break video.

An update on the Engineering Review Addressing Basement Flooding
Toronto Water has completed an engineering analysis of the first four of 31 Basement Flooding Study Areas. The report reviews strategies to help reduce the risk of basement flooding. A copy of the report can be found here.

311 – to report spills, illegal dumping to sewers and waterways, basement flooding, water main breaks, blocked sewers and other water-related emergencies.

Whose job is it to fix?
When something is broken or damaged in the city, whom can you call to get it fixed? Here’s a handy guide to getting key services fixed in your community (PDF) and home (PDF).