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Toronto releases most recent lead test results
The City's most recent round of lead test results show that 82 of the 100 residential locations tested were below the maximum threshold for lead in drinking water. The tests, regulated by the Ministry of the Environment (MOE), were carried out September and October of this year. View the results (PDF) and read the news release for more details.
Why do watermains break?
On average, Toronto experiences 1,400 watermain breaks every year, especially in cold weather. What causes so many and what’s the City doing to remedy them? Learn more by watching Toronto Water’s watermain break video.
Biosolids Master Plan: 30-day Public Review Period
The City of Toronto has prepared a Biosolids Master Plan recommending strategies for the future management of biosolids generated from the treatment of wastewater at the City's four wastewater treatment facilities. The Biosolids Master Plan is available for a 30-day public review period starting October 1 and ending October 30, 2009.
Easy access to non-emergency City services and information
Dialing 311 provides residents, businesses and visitors with to non-emergency City services, programs and information 24 hours a day, seven days a week.
Toronto Water Fees
Toronto Water provides a number of services to Toronto residents. Fees for our services are included in your water bill.
Some of our services include:
- lead testing
- water meter readings
- water meter replacement/installation
- service line repairs (up to property line)
- water supply
- sewer use/maintenance
If you are approached to pay for any Toronto Water service, other than through your water bill, please contact: askwater@toronto.ca or 416-392-4546 immediately.
Coxwell Sanitary Trunk Sewer (CSTS)
If you have a question or a comment about the Coxwell Trunk Sewer, please e-mail: coxwellsewer@toronto.ca
To view various reports and presentations, please click on the links below:
(Note: PWI=Public Works and Infrastructure Committee)
A community meeting was held on Wednesday, January 14, 2009 at the East York Civic Centre to discuss the Coxwell sanitary trunk sewer.
Environmental Assessment
In 2008, the City began an Environmental Assessment of the Don and Waterfront Trunk Sewers and Combined Sewer Overflow, which included a condition assessment of the Coxwell Trunk Sewer. Learn more ...
Wet Weather Flow Master Plan
Since 2003, the City began implementing the Wet Weather Flow Master Plan, a 25-year plan to reduce and ultimately eliminate the adverse impacts of rain and snow runoff to our ecosystem and watersheds. Learn more ...
Improving Toronto's Beaches
The Toronto Beaches Plan proposes 27 actions to improve the quality of our swimming beaches. For the staff report with actions in 2009-10, click here. For the full plan, click here.
An update on the Engineering Review Addressing Basement Flooding
Toronto Water has completed an engineering analysis of the first four of 31 Basement Flooding Study Areas. The report reviews strategies to help reduce the risk of basement flooding. A copy of the report can be found here.
Backflow Prevention Program (BFP)
Toronto Water delivers safe and clean drinking water through a network of watermains and local distribution systems, known as the “waterworks”. In order to protect the public, the Water Supply Bylaw takes a proactive approach to prevent the possibility of contamination of water in the waterworks. Learn more ...
2008 Drinking Water Systems Report published
Toronto Water 2008 Drinking Water Systems Report covers all plants and distribution for the year, from January 1 to December 31.
New Information for Industrial Water Users
As of January 1, 2008, industrial water users consuming more than 6,000 m3 per year were automatically billed at a reduced water rate. To maintain this Industrial Water Rate, industrial users must: (i) be categorised as an industrial property tax class; (ii) be in compliance with the City's Sewers bylaw (Contact: 416-392-9940); (iii) Consume 6,000 m3 of water or more annually; (iv) Submit a comprehensive water conservation plan. Learn more...
New Water Supply Bylaw effective January 1, 2008
The new Water Supply Bylaw, enacted by City Council in October 2007, came into effect on January 1, 2008. It amalgamates six existing Water Supply Bylaws and applies to all water users.
The Wet Weather Flow (WWF) Management Guidelines
The Wet Weather Flow (WWF) Management Guidelines came into effect on April 1, 2007 for the review and approval of stormwater management plans for new development and redevelopment submissions. Effective July 1, 2007, all submissions will also require designs to incorporate water balance. Learn more about the Guidelines.
New Drain Grant Application Form
Effective October 1, 2007, all applications for a City of Toronto Drain Grant must include a fully completed, two-page Drain Grant Application Form. Supporting documents are also required. Note that the mailing address has changed to Metro Hall.
311 – to report spills, illegal dumping to sewers and waterways, basement flooding, water main breaks, blocked sewers and other water-related emergencies.
Whose job
is it to fix?
When something is broken or damaged in the city, whom can you call to get it fixed? Here’s a handy guide to getting key services fixed in your community (PDF) and home (PDF).
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