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The City is responsible
for installing and maintaining its sanitary
and combined sewer system from the connection to your property
to the sewage treatment plant (STP)/ Water Pollution Control Plant
(WPCP) and its outfall to the lake or the Don River. It is also
responsible for the stormwater drainage system, again from the connection
to your property to outfalls to receiving water bodies i.e. stream
and the lake.
What we need
from you
Please be aware of the close connection between the sewer system
and the environment. Putting household
hazardous waste (like oil, or chemicals of any kind), grease,
toys or other objects down toilets or drains can not only cause
expensive damage to your house connection but can also damage other
parts of the system. The substances or items put down a catchbasin
end up in watercourses and, ultimately, in Lake Ontario doing a
great deal of damage to the environment along the way.
We would appreciate
your help! Please let us know by calling 416-338-8888 if
you see:
-
oil, paint,
soapy or sudsy substance or anything but rainwater flowing into
a catchbasin or floating in a watercourse
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a manhole
or catchbasin lid that is missing, damaged or in an unusual
position
-
any unusual
situation around an unstaffed city facility, storm retention
or detention area
-
obnoxious
odors coming from any sewer through a manhole or catchbasin
or from any city facility such as a pumping station
- anyone entering
a manhole or catchbasin or loitering around storm culverts These
are very dangerous things to do, and your call could save a
life. Watercourses and large culverts are very tempting to children
and teenagers to play or party in. A certain amount of damage
is done annually by people breaking through gratings placed
over the entrances of culverts to keep them out.
As soon as we are aware of these emergencies, we will act to
minimize the damage to people, to the environment and to our
facilities.
Help keep Fat, Oil and Grease OUT of the City's sewer system (PDF).
You will need Adobe Acrobat Reader to view PDF files. 
To deter abuse
of all of our sewer systems, the Industrial
Waste Control Unit with the support of the Dee
Avenue Laboratory enforces the city's Sewers Bylaw. Staff of the Dee Avenue Laboratory monitor the inflow
(influent) and the outflow (effluent) from the STP's.
Basement
flooding
Be
careful! A flooded basement poses a risk of electrical shock and
flood water may contain bacteria harmful to health. Learn about
basement flooding, tips on how
to prevent them and City programs to help you lower your risk of
basement flooding.
Sewer connection
information
Each building, residential, commercial or industrial, has connections
to the sewer along the street. A connection consists of two sections.
The section from the street sewer to the street/property line is
the responsibility of the city. The other section, leading from
the street line to the building, is the responsibility of the property
owner.
If you require
information about your sewer connection, have an emergency to report,
or need to know how to handle a sewer backup, please call 416-338-8888.
Maintenance
of your local sewers and individual connections:
Learn more
To find out about available presentations, displays and videos,
check out our public education resources.
Comments
or questions?
You can send us an e-mail: askwater@toronto.ca.
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