During a Canada Post labour disruption, some City of Toronto services and programs may be affected. The City is committed to ensuring that residents and businesses are able to access services and programs with minimal disruption. Contingency plans are in place to provide alternative options for items normally delivered and received by mail. Residents and businesses with questions about City services and programs that are affected by the Canada Post labour disruption can contact 311.
The City of Toronto will be monitoring the effects of the postal strike which may affect the mailing of Automated Speed Enforcement and Red-Light Camera violations. Violations can be issued up to 23 days after the date of the offence. Automated Speed Enforcement and Red Light Cameras will continue to operate and capture violations and violations will be issued accordingly.
Automated speed enforcement penalty orders can be paid online through the Automated Penalty Lookup or in-person at any City payment counter or Court Services counter.
For the most up to date information on your penalty order, please use the Automated Penalty Lookup.
Starter Company Plus and Summer Company grant recipients can arrange for direct deposit or in person pick up at the Small Business Enterprise Centres. For more information contact smallbusiness@toronto.ca.
The City is considering an emergency Council motion to temporarily amend the notification requirements under Chapter 19 of the Municipal Code, allowing for alternative methods of AGM notice delivery in place of pre-paid mail.
Business owners can refer to their licence confirmation notice and operate immediately, while waiting to receive a hard copy of their licence in the mail. The City is also able to send some licence types via email. Payments can be made online.
Licence renewal notices may not be received during this time, however it is the responsibility of licensees to ensure that their license is renewed on time. Licensees can email mlsbusinesslicence@toronto.ca if they have questions about renewal dates. Failure to renew licences on time may result in late fees and in cancellation of the licence. In select licence categories, the City requires more than just payment to renew licences. In these situations, business owners can contact the City via email or in person for information on their renewal requirements.
Many construction notices for municipal infrastructure projects (such as roads and sewers) are delivered via Canada Post. During a Canada Post labour disruption, delivery of these notices is affected. The City is working to identify alternate delivery solutions, however, delivery areas may be reduced. Residents are encouraged to visit their Ward Profiles webpage for up-to-date construction information and to sign up for e-news alerts for larger projects where this option is available.
Effective immediately, the City will be discontinuing cheque payments to vendors until the Canada Post labour disruption has ended. To avoid payment delays, vendors that are currently paid by cheque should convert to electronic direct deposit payments. In order to convert your account to direct deposit, please email directdeposit@toronto.ca for more information.
Payment should continue to be made by:
Bids must be submitted through SAP Ariba, the City’s e-bidding solution, per the instructions in the solicitation. Suppliers cannot bid on City solicitations without registering on SAP Ariba. Unregistered suppliers are encouraged to complete their registration to initiate or continue doing business with the City.
Learn about doing business with the City.
Responses to Freedom of Information (FOI) requests will be provided by email during a Canada Post labour disruption. For requests received through Registry Services, requesters will be advised that response will be provided via email.
Due to the ongoing Canada Post labour disruption, we are currently unable to deliver parking permits by mail.
We strongly encourage residents to submit new applications or requests to update existing permits in person at the Permit Parking office, City Hall (100 Queen Street West), Monday to Friday (excluding statutory holidays) from 8:30 a.m. to 4:15 p.m.
In the event that the postal disruption extends into late October or beyond, an enforcement grace period may be implemented for existing permit holders who have prepaid or renewed online but have not yet received their permits as necessary.
Payments can be made in-person at any payment counter or online.
For the most up to date information on your parking violation, please use Parking Violation Notice Services.
You have 15 days to request a screening review after the parking violation service date. The time to request an extension of time to request a screening review is 60 days from parking violation service date.
Further, you have 15 days to request a hearing review after a screening decision date. The time to request an extension of time to request a hearing review is 60 days from the screening decision date.
Pets can be licensed online, by visiting a City animal shelter, calling 416-338-PAWS (7927), or 416-338-PETS (7387). During a Canada Post labour disruption, pet owners will likely experience a delay in receiving pet licence tags by mail. City staff will hand deliver Dangerous Dog tags.
Statutory Planning notices normally sent via Canada Post may be delayed due to the labour disruption. Heritage and Planning Notices are published online and Planning notices also appear in the Toronto Star. If you have an interest in a specific application, you can receive the notice via email if you provide your email address to RegistrarCCO@toronto.ca.
The last regular instalment due date for the 2025 property tax bill was September 2. If you received a Supplementary or Omitted tax bill, payment is required by the instalment due dates listed on the bill.
If you received a Vacant Home Tax Notice of Assessment (VHT bill) for 2024, payment due dates are September 15, October 15 and November 17, 2025.
Provincial offences fine payments (excluding City parking tickets) can be made online or in person at any Provincial Offences Court Office. Read your offence notice for details.
To ensure timely submission, please complete an online application. If you are unable to apply online and are completing a paper application, forms can be dropped off to your local Community Recreation Centre or Civic Centre, processing time can take up to 8 weeks.
For additional support contact the Application Support Centre at 416-338-8888.
ACTIVENet clients can receive a refund directly to their credit cards if one is saved to their account. The Canada Post strike will impact cheque refunds that are usually sent by mail. For information and support, contact Client Services at 416-396-7378.
During a Canada Post labour disruption, the City will only issue utility bills to customers who have enrolled to receive eBilling notifications. All other bills will be held back until a Canada Post labour disruption is settled, at which time customers not enrolled in eBilling will be issued their bills with revised due dates.
Property owners are encouraged to view and download bills online via the Utility Account Lookup. Bill copies can also be requested at all Tax and Utility Payment Counters free of charge during the Canada Post service disruption. Property owners are encouraged to regularly check their account online for any new bills issued or subscribe to receive eBill notifications.
Customers who have received a utility bill are encouraged to make by the set due dates as these will not be extended due to the Canada Post service disruption.