City Hall, North York Civic Centre, Scarborough Civic Centre, Etobicoke Civic Centre, York Civic Centre and East York Civic Centre are open for a limited number of in-person counter services.

Appointments required only where indicated below.

  • City Clerks – Hours of Operation: 8:30 a.m. – 4:00 p.m.
    • Marriage licences (appointment must be booked online)
    • Commissioning of documents (appointment must be booked through email)
    • Assessment roll and Toronto property system (appointment must be booked through email)
    • Liquor licences – requests for Municipal Clearance (appointment must be booked through email)
  • Parks, Forestry & Recreation – Hours may vary
    • Client services
  • Revenue Services – Hours of Operation: 8:30 a.m. – 4 p.m.
    • Property tax payments and inquiries
    • Utility bill payments and inquiries
    • Parking violation payments
  • Toronto Building – Hours of Operation: 9:30 a.m. – 4:30 p.m.
    • General zoning information for addresses located in the Toronto and East York districts only (by appointment only via a new online appointment request process)
  • Transportation Services – Hours of Operation: 8:30 a.m. – 4:15 p.m.
    • Parking Permits
  • Parks, Forestry & Recreation
    • Client services – Hours may vary
    • Forestry – tree permit applications, fees and inquiries – 8:30 a.m. – 3 p.m.
  • Revenue Services – Hours of Operation: 8:30 a.m. – 4 p.m.
    • Property tax payments and inquiries
    • Utility bill payments and inquiries
    • Parking violation payments
  • Transportation Services – Hours of Operation: 8:30 a.m. – 4:30 p.m.
    • Construction – permit applications, payment of fees, and inquiries
  • Parking Violation Dispute Office – Hours of Operation: 8:30 a.m. – 4:30 p.m.

    • Available for in-person meetings, by appointment only, for members of the public who cannot access the online services effective July 25, 2022. Appointment must be booked by calling 416-396-4277.

    • Screening decisions will no longer be provided immediately after meeting with a Screening Officer.

    • To dispute parking violations online, visit toronto.ca/aps, email apsinquiry@toronto.ca or call 416-396-4277.

  • Parks, Forestry & Recreation
    • Client services – Hours may vary
    • Forestry – tree permit applications, fees and inquiries – 8:30: a.m. – 3 p.m.
  • Revenue Services – Hours of Operation: 8:30 a.m. – 4 p.m.
    • Property tax payments and inquiries
    • Utility bill payments and inquiries
    • Parking violation payments
  • Transportation Services – Hours of Operation: 8:30 a.m. – 4:30 p.m.
    • Construction – permit applications, payment of fees, and inquiries
  • Parks, Forestry & Recreation
    • Client services – Hours may vary
    • Forestry – tree permit applications, fees and inquiries – 8:30: a.m. – 3 p.m.
  • Revenue Services – Hours of Operation: 8:30 a.m. – 4 p.m.
    • Property tax payments and inquiries
    • Utility bill payments and inquiries
    • Parking violation payments
  • Transportation Services – Hours of Operation: 8:30 a.m. – 4:30 p.m.
    • Construction – permit applications, payment of fees, and inquiries
  • Revenue Services – Hours of Operation: 8:30 a.m. – 4 p.m.
    • Property tax payments and inquiries
    • Utility bill payments and inquiries
    • Parking violation payments
  • Legal Services – Hours of Operation: 8:30 a.m. – 4 p.m. (appointment must be booked by calling 416-338-6882)
    • Prosecution Office – file motions, file applications, submit disclosure requests and pick up disclosure
  • Court Services – Hours of Operation: 8:30 a.m. – 4:30 p.m. (appointment must be booked through email, include the word “appointment” in the subject line)
    • Provincial Offences Matters – Information and assistance, applications for Early Resolution and Trials, various Intake applications, Payment of fines
  • Municipal Licensing & Standards – Hours of Operation: 8:30 a.m. – 4 p.m. (appointment must be booked online Opens in new window)
    • Vehicles for Hire
    • Business licensing
    • Gaming services
  • Revenue Services – Hours of Operation: 8:30 a.m. – 4 p.m.
    • Property tax payments and inquiries
    • Utility bill payments and inquiries
    • Parking violation payments

Parking Violation Dispute Office – Hours of Operation: 8:30 a.m. – 4:30 p.m.

  • Available for in-person meetings, by appointment only, for members of the public who cannot access the online services effective July 25, 2022. Appointment must be booked by calling 416-396-4277.
  • Screening decisions will no longer be provided immediately after meeting with a Screening Officer.
  • To dispute parking violations online, visit toronto.ca/aps, email apsinquiry@toronto.ca or call 416-396-4277.

Other Services

  • Other in-person counter services at Metro Hall remain closed to the public at this time.
  • The Employment and Social Services office at Metro Hall has permanently closed.
  • The Metro Hall Early Learning and Child Care Centre is open.