In-Person Services at City Hall & Civic Centres

Find hours and in-person service information for City Hall and civic centres. Some services may require an appointment and building hours may differ from service hours.

Civic Centre Locations

Service Locations

  • City Hall (Inquiry & Payment Counters) – 8:30 a.m. to 4 p.m.
    • You can access the Assessment roll and Toronto property system at City Hall (appointment must be booked through email prior to your visit)
  • Scarborough Civic Centre (Inquiry & Payment Counters) – 8:30 a.m. to 4 p.m.
  • North York Civic Centre (Inquiry & Payment Counters) – 8:30 a.m. to 4 p.m.
  • York Civic Centre (Inquiry & Payment Counters) – 8:30 a.m. to 4 p.m.
  • Etobicoke Civic Centre (Inquiry & Payment Counters) – 8:30 a.m. to 4 p.m.
  • East York Civic Centre (Inquiry & Payment Counters) – 8:30 a.m. to 4 p.m.
    • Available for in-person meetings, by appointment only, for members of the public who cannot access the online services effective July 25, 2022. Appointment must be booked by calling 416-396-4277.
    • Screening decisions will no longer be provided immediately after meeting with a Screening Officer.
    • To dispute parking violations online, visit toronto.ca/aps, email apsinquiry@toronto.ca or call 416-396-4277.

    Service Locations

    • North York Civic Centre (Administrative Penalty System, Legal Services) – 8:30 a.m. to 4:30 p.m.
    • Metro Hall (Administrative Penalty System, Legal Services) – 8:30 a.m. to 4:30 p.m.

    City Hall

    North York Civic Centre

    • Construction permit applications, payment of fees, and inquiries (Transportation Services) – 8:30 a.m. to 4:30 p.m.
    • Tree permit applications, fees and inquiries (Forestry) – 8:30 a.m. to 3 p.m.

    Scarborough Civic Centre

    • Construction permit applications, payment of fees, and inquiries (Transportation Services) – 8:30 a.m. to 4:30 p.m.
    • Tree permit applications, fees and inquiries (Forestry) – 8:30 a.m. to 3 p.m.

    Etobicoke Civic Centre

    • Construction permit applications, payment of fees, and inquiries (Transportation Services) – 8:30 a.m. to 4:30 p.m.
    • Tree permit applications, fees and inquiries (Forestry) – 8:30 a.m. to 3 p.m.
      • By appointment only. Book your appointment online prior to your visit.

      Service Locations

      • City Hall (City Clerk’s Office) – 8:30 a.m. to 4 p.m.
      • North York Civic Centre (City Clerk’s Office) – 8:30 a.m. to 4 p.m.

      City Hall

      • Liquor licences (City Clerk’s Office) – 8:30 a.m. to 4 p.m.
        • Requests for Municipal Clearance (appointment must be booked through email prior to your visit)

      East York Civic Centre

      • Vehicle-for-Hire licensing (Municipal Licensing and Standards) – 8:30 a.m. to 4 p.m.
        • Appointment must be booked online.
      • Business Licensing (Municipal Licensing and Standards) – 8:30 a.m. to 4 p.m.
        • Appointment must be booked online.
      • Lottery Licences & Gaming Services (Municipal Licensing and Standards) – 8:30 a.m. to 4 p.m.
        • Appointment must be booked online.
        • Make a one-time booking online for a park or recreation facility, a one-time gathering, photo shoot or meeting, including the use of a firepit, BBQ or oven.

        Service Locations

        Hours may vary or be extended during registration periods.

        • City Hall – 8:30 a.m. to 4 p.m.
        • Etobicoke Civic Centre – 8:30 a.m. to 4 p.m.
        • North York Civic Centre – 8:30 a.m. to 4 p.m.
        • Scarborough Civic Centre – 8:30 a.m. to 4 p.m.

        City Hall

        • General zoning information for addresses located in the Toronto and East York districts only
        • By appointment only through a new online appointment request process (Toronto Building) – 8:30 a.m. to 4:30 p.m.

        Etobicoke Civic Centre

        • General zoning information for addresses located in the Etobicoke district only
        • By appointment only through a new online appointment request process (Toronto Building) – 8:30 a.m. to 4:30 p.m.

        North York Civic Centre

        • General zoning information for addresses located in the North York district only
        • By appointment only through a new online appointment request process (Toronto Building) – 8:30 a.m. to 4:30 p.m.

        Scarborough Civic Centre

        • General zoning information for addresses located in the Scarborough district only
        • By appointment only through a new online appointment request process (Toronto Building) – 8:30 a.m. to 4:30 p.m.

        City Hall (City Clerk’s Office)

        • 8:30 a.m. to 4 p.m.
        • By appointment only; book your appointment online prior to your visit
        • Before your visit, review the information and requirements to get a document commissioned by the City Clerk’s Office.

        Information Counters

        City staff are available to answer questions, help you find your way to in-person service counters and the surrounding area, provide access to a courtesy phone with access to 311 and help you to navigate 311 Toronto’s online services.

        • City Hall – 8:30 a.m. to 4 p.m.
        • Scarborough Civic Centre – 8:30 a.m. to 4 p.m.

        Services at Metro Hall

        • Other in-person counter services at Metro Hall remain closed to the public at this time.
        • The Employment and Social Services office at Metro Hall has permanently closed.
        • The Metro Hall Early Learning and Child Care Centre is open.

        Lost and Found

        To find out if a lost item has been turned in at City Hall, Metro Hall or a civic centre, contact the Corporate Security desk at that facility. If you lost an item at the security screening station at Old City Hall, visit this location in person. Items that are not picked up are sent to the Toronto Police Property and Evidence Management Unit. If you lost an item elsewhere in Old City Hall, contact the lost and found room at Old City Hall.
        Date modified: June 27, 2026