City Hall, North York Civic Centre, Scarborough Civic Centre, Etobicoke Civic Centre, York Civic Centre and East York Civic Centre are open for a limited number of in-person counter services.
Appointments required only where indicated below.
City Hall
- Toronto at Your Service Counter – Hours of Operation: 8:30 a.m. – 4:00 p.m.
Friendly and knowledgeable City staff are available to:
- Answer questions
- Help you find your way around City Hall services and the surrounding area
- Provide access to a courtesy phone with access to 311
- Help to navigate 311 Toronto’s online services
- City Clerks – Hours of Operation: 8:30 a.m. – 4:00 p.m.
- Marriage licences (appointment must be booked online)
- Commissioning of documents (appointment must be booked through email)
- Assessment roll and Toronto property system (appointment must be booked through email)
- Liquor licences – requests for Municipal Clearance (appointment must be booked through email)
- Parks, Forestry & Recreation – Hours may vary
- Revenue Services – Hours of Operation: 8:30 a.m. – 4 p.m.
- Property tax payments and inquiries
- Utility bill payments and inquiries
- Parking violation payments
- Toronto Building – Hours of Operation: 9:30 a.m. – 4:30 p.m.
- General zoning information for addresses located in the Toronto and East York districts only (by appointment only via a new online appointment request process)
- Transportation Services – Hours of Operation: 8:30 a.m. – 4:15 p.m.
Scarborough Civic Centre
- Toronto at Your Service Counter – Hours of Operation: 8:30 a.m. – 4:00 p.m.
Friendly and knowledgeable City staff are available to:
- Answer questions
- Help you find your way around Scarborough Civic Centre and the surrounding area
- Help to navigate 311 Toronto’s online services
- Parks, Forestry & Recreation
- Client services – Hours may vary
- Forestry – tree permit applications, fees and inquiries – 8:30: a.m. – 3 p.m.
- Revenue Services – Hours of Operation: 8:30 a.m. – 4 p.m.
- Property tax payments and inquiries
- Utility bill payments and inquiries
- Parking violation payments
- Transportation Services – Hours of Operation: 8:30 a.m. – 4:30 p.m.
- Construction – permit applications, payment of fees, and inquiries
Etobicoke Civic Centre
- Parks, Forestry & Recreation
- Client services – Hours may vary
- Forestry – tree permit applications, fees and inquiries – 8:30: a.m. – 3 p.m.
- Revenue Services – Hours of Operation: 8:30 a.m. – 4 p.m.
- Property tax payments and inquiries
- Utility bill payments and inquiries
- Parking violation payments
- Transportation Services – Hours of Operation: 8:30 a.m. – 4:30 p.m.
- Construction – permit applications, payment of fees, and inquiries
York Civic Centre
- Revenue Services – Hours of Operation: 8:30 a.m. – 4 p.m.
- Property tax payments and inquiries
- Utility bill payments and inquiries
- Parking violation payments
- Legal Services – Hours of Operation: 8:30 a.m. – 4 p.m. (appointment must be booked by calling 416-338-6882)
- Prosecution Office – file motions, file applications, submit disclosure requests and pick up disclosure
- Court Services – Hours of Operation: 8:30 a.m. – 4:30 p.m. (appointment must be booked through email, include the word “appointment” in the subject line)
- Provincial Offences Matters – Information and assistance, applications for Early Resolution and Trials, various Intake applications, Payment of fines
East York Civic Centre
- Municipal Licensing & Standards – Hours of Operation: 8:30 a.m. – 4 p.m. (appointment must be booked online
)
- Vehicles for Hire
- Business licensing
- Gaming services
- Revenue Services – Hours of Operation: 8:30 a.m. – 4 p.m.
- Property tax payments and inquiries
- Utility bill payments and inquiries
- Parking violation payments
Metro Hall
Parking Violation Dispute Office – Hours of Operation: 8:30 a.m. – 4:30 p.m.
- Available for in-person meetings, by appointment only, for members of the public who cannot access the online services effective July 25, 2022. Appointment must be booked by calling 416-396-4277.
- Screening decisions will no longer be provided immediately after meeting with a Screening Officer.
- To dispute parking violations online, visit toronto.ca/aps, email apsinquiry@toronto.ca or call 416-396-4277.
Other Services
- Other in-person counter services at Metro Hall remain closed to the public at this time.
- The Employment and Social Services office at Metro Hall has permanently closed.
- The Metro Hall Early Learning and Child Care Centre is open.
