During a Canada Post labour disruption, some City of Toronto services and programs may be affected. The City is committed to ensuring that residents and businesses are able to access services and programs with minimal disruption. Contingency plans are in place to provide alternative options for items normally delivered and received by mail. Residents and businesses with questions about City services and programs that are affected by the Canada Post labour disruption can contact 311.
Business owners can refer to their licence confirmation notice and operate immediately, while waiting to receive a hard copy of their licence in the mail. The City is also able to send some licence types via email. Payments can be made online.
In select licence categories, the City requires more than just payment to renew licences. In these situations, business owners can contact the City via email or in person for information on their renewal requirements.
Committee of Adjustment hearings will go ahead as planned unless property owners have not received notice of hearing within a reasonable amount of time due to the Canada Post labour disruption.
The following hearings have been cancelled:
Vendor invoices can be submitted by email in PDF format to APInvoice@toronto.ca. The PDF file name and the email subject line must include the invoice number. If more than one PDF is attached, the vendor company name can be substituted in the subject line. Past due invoices or statements will not be accepted at APInvoice@toronto.ca. For past due invoice inquiries, please contact the person who placed the order or visit accounts payable requirements for more information.
Cheques delivered by Canada Post will be delayed until after the labour disruption has ended. Vendors currently paid by cheque are encouraged to select direct deposit as a payment option. Direct deposit payments will continue as usual. Confirmation of payment sent by mail will be delayed. Email directdeposit@toronto.ca for more information.
Payment should continue to be made by:
Bids must be submitted through SAP Ariba, the City’s e-bidding solution, per the instructions in the solicitation. Suppliers cannot bid on City solicitations without registering on SAP Ariba. Unregistered suppliers are encouraged to complete their registration to initiate or continue doing business with the City.
Learn about doing business with the City.
Responses to Freedom of Information (FOI) requests will be provided by email during a Canada Post labour disruption.
Residents can pick up a lead testing kit at one of the following Toronto Public Health locations, Monday to Friday from 8.30 a.m. – 4:30 p.m.
Residents can drop off their water samples at 275 Merton St. The City sends the results by mail, but during a Canada Post labour disruption, residents will be contacted by phone or email in the event of adverse lead testing results.
Residents dropping off water samples can provide their email address to allow the results to be sent to them electronically, if they had not already provided this contact information to Toronto Water or 311.
If you do not have an email address on file with Children’s Services, you will be contacted by phone. If you appear next on the waiting list for fee subsidy, Children’s Services will contact you via phone to set up an appointment. If you fail to respond to the correspondence, and an appointment is not set up, your name will be removed from the waitlist.
You can pick up cheques at a Toronto Employment & Social Services Location serving your postal code area beginning November 28th. Photo identification will be required for verification.
Any questions can be directed to your caseworker or the Client Services and Information Unit at 416-338-8888 (select option three and then follow the prompts).
If you receive your Ontario Works payments by cheque, talk to your caseworker about signing up for Direct Bank Deposit or obtaining a Reloadable Payment Card to receive payments in a secure and reliable way.
If you have lost your Reloadable Payment Card speak with your caseworker and request a replacement.
People receiving Ontario Works can also sign up for the MyBenefits online service. This secure service makes it possible to send and receive messages and documents online, see payment information and more.
For those not registered for MyBenefits, documents can be faxed to 416-696-3475 or dropped off at an office location serving their postal code area.
Landlords and vendors who receive cheques by mail from Employment & Social Services will experience delays with their December payment.
Landlords and vendors can:
If you are a landlord or vendor that receives either multiple cheques or a single cheque with multiple tenants/customers (bulk cheque) by mail, cheques will be available for pickup 9 a.m. to 4 p.m. beginning Friday, December 6 at:
Lawrence Square Employment & Social Services
700 Lawrence Ave. W
Suite 330, East Tower
North York, ON
M6A 3B4
We strongly encourage landlords and third-party payees to sign up for Direct Bank Deposit.
Due to the high volume, online registration is recommended.
For questions about this process please contact the Ministry’s Social Assistance Central Services Branch at SA-DBD.MCCSS@ontario.ca or call 1-888-444-1116.
We are currently unable to deliver parking permits. As a result, Toronto Police Service Parking Enforcement has granted a grace period until December 15 for existing permit holders who have prepaid or renewed online but have not yet received their permits. In the meantime, existing permit holders should continue displaying their expired permit from the current term.
Those who have not yet renewed, as well as new applicants, are strongly encouraged to visit the Permit Parking office at City Hall, 100 Queen Street W, Monday to Friday (excluding statutory holidays) from 8:30 a.m. to 4:15 p.m. We will continue to monitor and adjust the grace period as necessary.
Payments can be made in-person at any payment counter or online.
You will have an additional 20 days after normal mail service resumes to dispute your parking violation. Payment of fines will be extended to 35 days starting the day after the labour disruption ends.
Pets can be licensed online, by visiting a City animal shelter, calling 416-338-PAWS (7927), or 416-338-PETS (7387). During a Canada Post labour disruption, pet owners will likely experience a delay in receiving pet licence tags by mail. City staff will hand deliver Dangerous Dog tags.
Statutory Planning notices normally sent via Canada Post may be delayed due to the labour disruption. Notices are published online and also appear in the Toronto Star. If you have an interest in a specific application, you can receive the notice via email if you provide your email address to RegistrarCCO@Toronto.ca.
Payments can be made in-person at an inquiry and payment counter, online through your bank or financial institution or online using My Toronto Pay.
During a Canada Post labour disruption, the City will only issue utility bills to customers who have enrolled to receive eBilling notifications. All other bills will be held back until a Canada Post labour disruption is settled, at which time customers not enrolled in eBilling will be issued their bills with revised due dates.
Provincial offences fine payments (excluding City parking tickets) can be made online or in person at any Provincial Offences Court Office. Read your offence notice for details.
You will have an additional 20 days after normal mail service resumes to dispute your provincial offence notice. Payment of fines will be extended to 35 days starting the day after the labour disruption ends.
To ensure timely submission, please complete an online application. If you are unable to apply online and are completing a paper application, please fax it to 416-338-5046.
For additional support contact the Application Support Centre at 416-338-8888.