News Release
July 22, 2020

Starting today, it will be easier for loved ones to visit residents in long-term care homes directly operated by the City.

As part of the Government of Ontario’s most recent announcement on changes to visitation guidelines in long-term care homes, families can now visit residents through indoor pre-scheduled visits under certain conditions. Up to two visitors at a time per resident can visit as long as the home is not experiencing an outbreak and that the visitors can attest they have had a negative COVID-19 test within the past two weeks. Indoor visitors will be provided with a surgical mask that they must wear at all times.

Since June 18, all 10 long-term care homes directly operated by the City of Toronto have been supporting residents with outdoor, physically-distanced visits, as long as visitors and residents follow provincial guidelines.

There are currently no positive cases of COVID-19 among the residents living in the City’s directly-operated long-term care homes.

The health, safety and well-being of residents, clients, families and staff members remains the top priority. City staff are ensuring that all safety precautions, new provincial guidelines and requirements for indoor and outdoor visits are being followed as family members are welcomed back into long-term care homes. More information


“These changes in our long-term care homes will provide a sense of comfort and relief to families with loved ones in care. Over the past few months, residents of long-term care homes have had to sacrifice much-needed time with family to help stop the spread of COVID-19. As we restart visits in our long-term care homes, the health and safety of residents, their families and staff will be high priority so that families can continue to be with their loved ones during these challenging times.”

– Mayor John Tory


Toronto is home to more than 2.9 million people whose diversity and experiences make this great city Canada’s leading economic engine and one of the world’s most diverse and livable cities. As the fourth largest city in North America, Toronto is a global leader in technology, finance, film, music, culture and innovation, and consistently places at the top of international rankings due to investments championed by its government, residents and businesses. For more information visit the City’s website or follow us on Twitter, Instagram or Facebook.

Media Relations