News Release
December 13, 2021

Based on recent changes to provincial public health guidelines, the City of Toronto is providing an update on its return to office plans for City office staff, which represent approximately 25 per cent of the City’s total workforce.

On Friday, December 10, the Province’s Chief Medical Officer of Health advised that employers in all industries should make every effort to allow employees to continue to work from home. As a result of this change in guidance, City office staff will continue to work remotely until there are changes to these provincial public health guidelines.

Counter services at City Hall and civic centres will remain open, as they have since August. Throughout the pandemic, the City accelerated the digital transformation that was already underway, which has modernized and improved customer experience and will continue to deliver convenient digital services ensuring choice, accessibility and equity for residents.

The health and safety of residents, businesses and City staff remain key priorities. The City continues to closely monitor COVID-19 and its variants, as has been the case since the start of the pandemic, and will continue to base decisions on scientific evidence.

The latest information about City services, including counter services, is available on the COVID-19: Changes to City Services webpage.


“Given the new provincial advice, the City Manager has advised employees who are able to work remotely to continue to do so until the public health advice changes. I remain as committed as ever to Toronto’s recovery from this pandemic, and to continuing to adhere to public health advice – particularly at this time with the new Omicron variant – will help us do so and ensure that Toronto comes back stronger than ever. I also want to encourage everyone who is not already vaccinated against COVID-19 to take this important step and to remind those who are eligible to book their third dose as soon as they can.”
– Mayor John Tory

“The City continues to demonstrate that the health and safety of employees and the public are the highest priorities and that all decisions are based on science and evidence. The City’s office staff have been incredibly productive and shown great ingenuity while working remotely, and I know that will continue. I look forward to welcoming staff back to offices when it is safe to do so.”
– City Manager Chris Murray

Toronto is home to more than 2.9 million people whose diversity and experiences make this great city Canada’s leading economic engine and one of the world’s most diverse and livable cities. As the fourth largest city in North America, Toronto is a global leader in technology, finance, film, music, culture and innovation, and consistently places at the top of international rankings due to investments championed by its government, residents and businesses. For more information visit the City’s website or follow us on Twitter, Instagram or Facebook.

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