News Release
May 17, 2020

The City of Toronto, earlier this week, announced a new partnership with Toronto start-up Ritual to help local businesses accept digital orders online and onsite. The partnership is one of many initiatives to help businesses, led by Mayor Tory’s Economic Support and Recovery Task Force.

Physical distancing is one of the best ways to prevent continued spread of COVID-19 in our community. Ritual ONE provides restaurants and food service businesses with an easy way to accept digital orders from their own website and social media accounts. There is also an onsite contactless digital ordering option and customers can choose between pickup and delivery.

The City is encouraging all restaurants and food services businesses, including grocers, butchers, and bakeries, to sign up for Ritual ONE as early as possible. Businesses that sign up by June 1 will receive the service free for life and will not pay any commission or monthly subscription fees on Ritual ONE orders. Businesses are also provided with a dedicated expert to help support them during the onboarding process. Toronto businesses can sign up for Ritual ONE at

Businesses enrolled in the City’s ShopHERE program are eligible for Ritual ONE and a lifetime exemption from commission and subscription fees. Toronto independent businesses and artists can sign up for their free online ShopHERE store at

Individuals interested in learning more about placing orders through Ritual can visit

The City’s website is updated daily with the latest health advice and information about City services, social supports and economic recovery measures. Check for answers to common questions before contacting the Toronto Public Health COVID-19 Hotline or 311.

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