Tax and Utilities Answers

Sale of Land by Public Tender

The City of Toronto is holding a Sale of Land by Public Tender, properties that are for sale by public tender will be held on Wednesday June 29 under the authority of the City of Toronto Act, 2006 and the Toronto Tax Sale Rules (Regulation 579/06). Find out more about the tender process and the properties listed for Sale for Land by Public Tender.

Property Tax Account Statement - Overdue Tax Notice

If you received a May 17, 2022 Property Tax Account Statement and it does not reflect any recent tax payment you may have made, log into the Property Tax Lookup to access your current tax account balance.

If the Property Tax Lookup reflects an outstanding balance, you can pay your property tax bill or find out more if a property tax payment is missing.

Contact a customer service representative with any other questions concerning the statement you received.

Tax Receipts for Income Tax Purposes

If the Canada Revenue Agency has requested a property tax receipt one can be issued to you. Use the property tax lookup to view total tax billed for the year.

Current Year Tax Receipts

Your request must be made by phone, email or mail by December 31, at no charge.

Mail-in request for prior year(s) tax receipt

You may request a receipt for the prior year; a fee of $19.15 is applicable.
Please mail your request with a cheque for the applicable fee.

Making Payments

Payment Options

Learn all the ways to pay your property tax or utility bill.

If making payment by cheque, please remember to write your property tax roll number and/or your utility bill account number on the cheque.

Inquiry and Payment Counters and Drop Box Services

Property Tax, Utility and Parking Violation Inquiry & Payment Counters are open. Counters at Metro Hall remain closed.

Locating Customer Number

If you would like to use the Property Tax and Utility Account Lookup tools your customer/client number is required.

Property Tax

Your customer number is located on the upper portion of your property tax bill, directly below the legal description.

Utility Bill

Your client number is located on the upper portion of your utility bill, directly below the account number.

Troubleshooting the Property Tax and Utility Account Lookups

Try these the following tips to help troubleshoot any difficulty you may have signing into the Property Tax and/or Utility Account Lookup:

• If the required information you have entered is confirmed with green checkmarks, but you are still not able to sign in, double-check to ensure you have entered your information correctly
  • While green checkmarks confirm that what you entered is approved according to the correct format, there may still be an error in the information you have entered – for example, while you may have entered the correct number of digits for the assessment roll number, you may have still entered an incorrect assessment roll number that does not match your property tax account
• If you receive an error message when signing in, double-check to ensure you have entered your information correctly
• If the mailing address to the property tax account is outside of Canada, you must enter the property location’s postal code

Note: your Customer Number cannot be used to make payments – use your Assessment Roll Number and/or Utility Account Number for payment purposes

Contact a Customer Service Representative to help troubleshoot any problems you may be experiencing with the Property Tax and Utility Account Lookup tools.

Change of Mailing Address

Change your address through the Property Tax Lookup. Mailing address change requests made online are processed within approximately 48 hours.

Alternatively, refer to Mailing Address Change for other ways to submit your request.

Payment Transfers or Refunds

Requests for refund or transfer of a credit balance due to an overpayment will require proof of payment. Fees may apply. Refer to Request a Refund or Transfer for more information.

Opening or Closing Your Utility Account

If you have recently sold a property or moved and require the City to close your utility bill account be sure to contact us to request a final meter read.

• Visit an Inquiry & Payment Counter.
• Call 311 – Tax & Utility Inquiry Line
• Fax the request to 416-696-3605
• Mail a letter to General Correspondence.

Learn more about Buying, Selling or Moving.

Increases to Your Utility Bill

In 2021, as part of the City’s COVID-19 response, solid waste and water rate increases were lowered (from 2.7 and 3 per cent to 1.5 per cent). For 2022, rate increases have returned to the scheduled 3 per cent increase.

Water and solid waste services are rate supported – you pay for the services and water used.

• Water and solid waste rates increase by 3 per cent –  effective January 1.
• Rebates for all garbage bins (including small bins) have been eliminated as of the end of 2020.
• Oversized items collection fee is $20.34 and charged annually.
• Water being consumed may have increased due to working or attending school from home.
• Your property may have experienced a water leak.

Ways to Save

• How to Use Less Water
• High Water Bill and Leaks
• Change your Bin Size

Contact a customer service representative if you still require assistance.

Property Tax, Water & Solid Waste Relief Programs

Apply for the Property Tax, Water & Solid Waste Relief Program online. It is secure, and the most effective way to be approved. Learn more about relief program eligibility.

Deadline to apply for 2022 tax year is October 31, 2022.