The City of Toronto Business TO Support Centre provides one-on-one virtual assistance to help businesses, not-for-profits, and creative/cultural organizations understand and access support programs. Get started and speak with an advisor. Refer to toronto.ca/COVID19 in the Business & Sector Resources section.

 

We are currently receiving a high volume of inquiries related to property tax and utilities (water/sewer and solid waste billings). For your convenience, a list of the most frequently asked questions with their answers are below. If you still require assistance, please call 311, Monday to Friday, 8:30 a.m. to 4:30 p.m.

2021 final property tax bills will be mailed to property owners between May 25 and June 15. Payments must reach the City before the instalment due dates to avoid penalty or interest charges.

Return Payment Envelopes

In order to support climate and waste reduction strategies, payment envelopes are no longer included with your bill. Learn more about the City’s climate and waste reduction strategies at toronto.ca/transformto.

Payment options are listed on the back of your bill and can be found at Pay Your Property Tax or Utility Bill.

Inquiry and Payment Counters and Drop Box Services

In compliance with public health guidelines, Property Tax, Utility and Parking Violation Inquiry & Payment Counters have reopened with limited capacity. Counters at Metro Hall remain closed. Stay up-to-date on all changes to City services.

Payment Options

Accepted payment options can be found at Pay Your Property Tax or Utility Bill.

If making payment by cheque note the return address below:

For property tax payments only:

Treasurer, City of Toronto
Box 5000
Toronto, ON M2N 5V1

For utility bill payments only:

Treasurer, City of Toronto
Box 6000
Toronto, ON M2N 5V3

Payment Transfers or Refund

Requests for refund or transfer of a credit balance due to an overpayment will require proof of payment. Fees may apply.

Contact a customer service representative for information or refer to Request a Refund or Transfer.

Property Tax Arrears

If your property tax account is assigned to a Bailiff Collector, any tax payments must be remitted directly to that Bailiff.

Find out more about Late Tax Bill Payments and refer to Issuance of Tax Arrears to a Bailiff.

The City of Toronto receives property assessment and information (return of the assessment roll) from the Municipal Property Assessment Corporation (MPAC), the City uses this information to generate property tax bills.

The name(s) and mailing address that appear on your tax bill are updated by the City, the name(s) that appear under the “Assessed Owner” is pulled from the annual return of the assessment roll.  Learn how the City uses this property information from MPAC to generate the interim and final property tax bills.

Mail-in request for prior year(s) tax receipt

You may request a receipt for the prior year, a fee of $18.74 is applicable.
Please mail your request with a cheque for the applicable fee.

Inquiry and Payment Counter locations have re-opened, please check for availability.

City Council approved this year’s water and solid waste rates on December 16, 2020, and February 18, 2021.

How this affects your utility bill:

  • Water and solid waste fees increased by 1.5 percent –  effective January 1
  • Rebates for all garbage bins (including small bins) are now eliminated
  • Oversized items collection fee is $19.75 and charged annually

Utility bills issued after Council passed the budget (February 18, 2021) will use this years’ rates and fees and will reflect the above annual increases for water consumption and solid waste bins charges.

For customers that received a bill from January 1 to February 18, 2021, a billing adjustment will appear on the next utility bill. Due to the timing of the Council decision, 2020 solid waste rates and rebates are applied to those bills.

For these customers only:

  • An upcoming bill will indicate an adjustment of the previously billed 2021 period that used 2020 solid waste rebates.
  • 2021 charges will be applied, and rebates eliminated as applicable.

Property Tax, Water and Solid Waste Relief Programs

If you are a low-income senior or a low-income person living with a disability and using a garbage bin or single-family bag-only customer; you may qualify to receive a rebate on the solid waste portion and water of your utility bill.

Find out more about the Property Tax, Water & Solid Waste Relief Programs.

Other increases

Some utility customers may also notice an increase in the amount of water being consumed resulting in an increase in water charges. Increased water consumption may be due to more people staying at home (families working or attending school from home) or you may possibly have a water leak.

To learn more about the reason why you may have experienced a sudden increase in your utility bill visit the webpage or contact a customer service representative for more information.

Water Turn-Off/On

Request a Water Turn-Off/On through Toronto Water if you are undergoing property repairs or renovations. There is an associated Water Turn-Off/Turn-On Fee for this service.

If you require further assistance, please contact 311, press option 3 then option 1 to be put in the water turn on/off queue.

Backflow Prevention Program

Learn more about the Backflow Prevention Program and the associated Water Supply Backflow Prevention Device Testing Reports Fee.

Bin Requests

Submit a solid waste bin request, or if you require further assistance, please contact 311 to request one of the following:

  • Exchange of your solid waste bin for a different size
  • Arrange for delivery of a new solid waste bin
  • Have your current solid waste bin removed from your property

If you would like to use the Property Tax and Utility Account Lookup tools your customer/client number is required.

Property Tax

Your customer number is located on the upper portion of your property tax bill, directly below the legal description.

Utility Bill

Your client number is located on the upper portion of your utility bill, directly below the account number.

Troubleshooting

Contact a customer service representative to help troubleshoot any problems you may be experiencing with the Property Tax and Utility Account Lookup tools.

Property Tax, Water & Solid Waste Relief Programs

New for 2021 – Applicants will soon be able to determine eligibility and apply online for the Property Tax, Water & Solid Waste Programs. The deadline to apply has been extended to October 29, 2021. A paper-based application is also available.

Program Enrolment

Sign up for the Pre-Authorized Tax Payment Program (PTP) and choose between two, six or 11 tax instalment withdrawals.

Change of Banking information

If you are already a PTP customer and you are Changing Banking/Financial Information from which your tax payments are withdrawn, a Pre-Authorized Tax Payment Change Form is required to be completed and returned to Revenue Services at least 15 days before your next withdrawal date.

Due Dates

To learn more about your 2021 Pre-Authorized Tax Payment Program Due Dates.

Questions

Please email PTP@toronto.ca should you have any questions about your PTP schedule or payments credited to your tax account.

Use the Online Tax & Utility Certificate Service and your certificate request will be processed and ready to download within approximately two business days.

Alternatively, you may send your certificate request along with the required associated fee by mail or delivered by courier:

By Mail

City of Toronto
Revenue Services, Account Administration Unit
5100 Yonge St., Lower Level
Toronto, ON M2N 5V7

By Courier

City of Toronto
Revenue Services, Account Administration Unit
5100 Yonge St., Lower Level
Toronto, ON M2N 5V7

Property Tax, Utility and Parking Violation Inquiry & Payment Counter – Monday to Friday, 8:30 a.m. to 4 p.m.

Certificate Updates

Receive a verbal update of your Tax/Utility Certificate by contacting a customer service representative. Call 311 Tax & Utility Call Centre, 8:30 a.m. to 4:30 p.m., Monday to Friday.

Change of Ownership

Law offices can submit a change of ownership request by fax or mail. Find out more about Buying, Selling or Moving and refer to Change of Ownership.

Change of Address

Change your address through the Property Tax Lookup tool. Mailing address change requests made online are processed within approximately 48 hours.

You may also submit your Mailing Address Change request by fax or mail.

The City sends Rent Reduction notifications annually. If you require a copy of your Landlord/Tenant letter that was issued from a previous tax year, submit your request by contacting a customer service representative for information.

The Creative Co-Location Facilities Property Tax Subclass helps support the sustainability and growth of creative enterprises in Toronto and now includes live music venues.

The change was made as part of the City’s COVID-19 recovery efforts and is consistent with City Council directives to promote Toronto as a city that values music and musicians.

It is intended that this measure will remain in place beyond this year to support the long-term viability of the live music sector.

Recipients

On July 29, 2020, a by-law designated 45 live music venues to be included in the creative co-location property tax subclass. An amended by-law on October 2, 2020, designated an additional three properties to be included.

Tax Classification

The Municipal Property Assessment Corporation (MPAC) has prepared supplementary notices changing the tax classification for live music venues to reflect the creative co-location subclass.  The change in tax classification and the associated reduction in tax rate is effective from January 1, 2020, for eligible properties.