In compliance with public health guidelines, Property Tax, Utility and Parking Violation Inquiry & Payment Counters are closed for in-person services. Stay up-to-date on all changes to City services.

We are currently receiving a high volume of inquiries related to property tax and utilities (water/sewer and solid waste billings). For your convenience, a list of the most frequently asked questions with their answers is below. If you still require assistance, please call 311, Monday to Friday, 8:30 a.m. to 4:30 p.m.

Introducing MyToronto Pay –  a new way to manage and pay your bills. Payments can now be made using your debit or credit card (convenience fees will apply), or the Electronic Funds Transfer (EFT) option (no fees).

MyToronto Pay                       Property Tax Lookup          Utility Account Lookup

New way to manage and pay your property taxes and utility bills.
View your account details
and change your mailing address.
View your utility account
details.

Payment Options

Learn all the ways to pay your property tax or utility bill.

If making payment by cheque, please remember to write your property tax roll number and/or your utility bill account number on the cheque.

Inquiry and Payment Counters and Drop Box Services

As of January 4, 2022, and in compliance with public health guidelines, Property Tax, Utility and Parking Violation Inquiry & Payment Counters are closed for in-person services. Stay up-to-date on all changes to City services.

If you would like to use the Property Tax and Utility Account Lookup tools your customer/client number is required.

Property Tax

Your customer number is located on the upper portion of your property tax bill, directly below the legal description.

Image of Property Tax Bill
Image of Property Tax Bill

Utility Bill

Your client number is located on the upper portion of your utility bill, directly below the account number.

Image of Utility Bill
Image of Utility Bill

Troubleshooting

Contact a customer service representative to help troubleshoot any problems you may be experiencing with the Property Tax and Utility Account Lookup tools.

Change your address through the Property Tax Lookup. Mailing address change requests made online are processed within approximately 48 hours.

Alternatively, refer to Mailing Address Change for other ways to submit your request.

Current Year Tax Receipts

Your request must be made by phone, email or mail by December 31, at no charge.

Mail-in request for prior year(s) tax receipt

You may request a receipt for the prior year; a fee of $18.74 is applicable.
Please mail your request with a cheque for the applicable fee.

Requests for refund or transfer of a credit balance due to an overpayment will require proof of payment. Fees may apply. Refer to Request a Refund or Transfer for more information.

As of January 4, 2022, and in compliance with public health guidelines, Property Tax, Utility and Parking Violation Inquiry & Payment Counters are closed for in-person services. Stay up-to-date on all changes to City services.

If you need to set up a final read please contact us .

In 2021, as part of the City’s COVID-19 response, solid waste and water rate increases were lowered (from 2.7 and 3 per cent to 1.5 per cent). For 2022, rate increases have returned to the scheduled 3 per cent increase.

Water and solid waste services are rate supported – you pay for the services and water used.

  • Water and solid waste rates increase by 3 per cent –  effective January 1.
  • Rebates for all garbage bins (including small bins) have been eliminated as of the end of 2020.
  • Oversized items collection fee is $20.34 and charged annually.
  • Water being consumed may have increased due to working or attending school from home.
  • Your property may have experienced a water leak.

Ways to Save

Contact a customer service representative if you still require assistance.

The City will not be producing and mailing the traditional Waste Management Calendar/Guide in 2022. Instead, residents in single-family homes will receive their collection schedule as part of a utility bill and a separate condensed Waste Management Guide will be mailed to single-family and multi-residential households by the end of 2021.

Both the paper based and apply online application will be available in the spring of 2022.

Deadline to apply for 2022 tax year: August 31, 2022 (tentative). This deadline is subject to City Council approval.

 

Register for the PTP program. Choose between 2, 6 or 11 tax instalment withdrawals.

Please allow a minimum of 15 business days to process all requests.

Submit a solid waste bin request.

  • Exchange of your solid waste bin for a different size
  • Arrange for delivery of a new solid waste bin
  • Have your current solid waste bin removed from your property

If you require further assistance, please contact 311.

The City sends Rent Reduction notifications annually. If you require a copy of your Landlord/Tenant letter that was issued from a previous tax year, submit your request by contacting a customer service representative for information.