We are currently receiving a high volume of inquiries related to property tax and utilities (water/sewer and solid waste billings). For your convenience, a list of the most frequently asked questions with their answers are below. If you still require assistance, please call 311, Monday to Friday, 8:30 a.m. to 4:30 p.m.
2021 final property tax bills will be mailed to property owners between May 25 and June 15. Payments must reach the City before the instalment due dates to avoid penalty or interest charges.
In order to support climate and waste reduction strategies, payment envelopes are no longer included with your bill. Learn more about the City’s climate and waste reduction strategies at toronto.ca/transformto.
To slow the spread of COVID-19, Inquiry & Payment Counters at Metro Hall, City Hall and Civic Centres remain closed.
The payment drop box at Inquiry & Payment Counters are temporarily unavailable while City Hall and Civic Centres currently remain closed to the public.
Accepted payment options can be found at Pay Your Property Tax or Utility Bill.
Requests for refund or transfer of a credit balance due to an overpayment will require proof of payment. Fees may apply.
Contact a customer service representative for information or refer to Request a Refund or Transfer.
If your property tax account is assigned to a Bailiff Collector, any tax payments must be remitted directly to that Bailiff.
Find out more about Late Tax Bill Payments and refer to Issuance of Tax Arrears to a Bailiff.
You may request a receipt for the prior year, a fee of $18.74 is applicable.
Please mail your request with a cheque for the applicable fee.
To slow the spread of Covid-19, Inquiry and Payment Counters at Metro Hall, City Hall and Civic Centres remain closed.
City Council approved this year’s water and solid waste rates on December 16, 2020, and February 18, 2021.
Utility bills issued after Council passed the budget (February 18, 2021) will use this years’ rates and fees and will reflect the above annual increases for water consumption and solid waste bins charges.
For customers that received a bill from January 1 to February 18, 2021, a billing adjustment will appear on the next utility bill. Due to the timing of the Council decision, 2020 solid waste rates and rebates are applied to those bills.
For these customers only:
If you are a low-income senior or a low-income person living with a disability and using a garbage bin or single-family bag-only customer; you may qualify to receive a rebate on the solid waste portion and water of your utility bill.
Find out more about the Property Tax, Water & Solid Waste Relief Programs.
Some utility customers may also notice an increase in the amount of water being consumed resulting in an increase in water charges. Increased water consumption may be due to more people staying at home (families working or attending school from home) or you may possibly have a water leak.
To learn more about the reason why you may have experienced a sudden increase in your utility bill visit the webpage or contact a customer service representative for more information.
Request a Water Turn-Off/On through Toronto Water if you are undergoing property repairs or renovations. There is an associated Water Turn-Off/Turn-On Fee for this service.
If you require further assistance, please contact 311, press option 3 then option 1 to be put in the water turn on/off queue.
Learn more about the Backflow Prevention Program and the associated Water Supply Backflow Prevention Device Testing Reports Fee.
Submit a solid waste bin request, or if you require further assistance, please contact 311 to request one of the following:
If you would like to use the Property Tax and Utility Account Lookup tools your customer/client number is required.
Your customer number is located on the upper portion of your property tax bill, directly below the legal description.
Your client number is located on the upper portion of your utility bill, directly below the account number.
Contact a customer service representative to help troubleshoot any problems you may be experiencing with the Property Tax and Utility Account Lookup tools.
New for 2021 – Applicants will soon be able to determine eligibility and apply online for the Property Tax, Water & Solid Waste Programs. The deadline to apply has been extended to October 29, 2021. The paper-based application will be available in July 2021.
Use the Online Tax & Utility Certificate Service and your certificate request will be processed and ready to download within approximately two business days.
Alternatively, you may send your certificate request along with the required associated fee by mail or delivered by courier:
City of Toronto
Revenue Services, Account Administration Unit
5100 Yonge St., Lower Level
Toronto, ON M2N 5V7
City of Toronto
Revenue Services, Account Administration Unit
5100 Yonge St., Lower Level
Shipping & Receiving Loading Dock
Toronto, ON M2N 5V7
Loading dock dropbox contents are collected daily.
Receive a verbal update of your Tax/Utility Certificate by contacting a customer service representative. Call 311 Tax & Utility Call Centre, 8:30 a.m. to 4:30 p.m., Monday to Friday.
Law offices can submit a change of ownership request by fax or mail. Find out more about Buying, Selling or Moving and refer to Change of Ownership.
Change your address through the Property Tax Lookup tool. Mailing address change requests made online are processed within approximately 48 hours.
You may also submit your Mailing Address Change request by fax or mail.
The City sends Rent Reduction notifications annually. If you require a copy of your Landlord/Tenant letter that was issued from a previous tax year, submit your request by contacting a customer service representative for information.
The Creative Co-Location Facilities Property Tax Subclass helps support the sustainability and growth of creative enterprises in Toronto and now includes live music venues.
The change was made as part of the City’s COVID-19 recovery efforts and is consistent with City Council directives to promote Toronto as a city that values music and musicians.
It is intended that this measure will remain in place beyond this year to support the long-term viability of the live music sector.
On July 29, 2020, a by-law designated 45 live music venues to be included in the creative co-location property tax subclass. An amended by-law on October 2, 2020, designated an additional three properties to be included.
The Municipal Property Assessment Corporation (MPAC) has prepared supplementary notices changing the tax classification for live music venues to reflect the creative co-location subclass. The change in tax classification and the associated reduction in tax rate is effective from January 1, 2020, for eligible properties.