Community Agency Partners

Important reference materials, including policies, procedures and trainings for Community Agency Partners working with the City of Toronto to help residents seeking rent-geared-to-income housing.

Completing the RGI Application

Partners can use the step-by-step guide to support applicants create a profile in MyAccesstoHousingTO or watch the review the video to learn how to register for MyAccesstoHousingTO.

Applying for Priority Access Status

There are seven groups of applicants that receive priority for Rent-Geared-to-Income (RGI) housing. To assist applicants with priority access applications, review information about each priority group and application instructions for each.

Reinstating an Inactive Application

Applications that are in an inactive status can be reinstated by submitting a service request in MyAccesstoHousingTO.

  1. Log in or create a MyAccesstoHousingTO account
  2. Click “Service Request”
  3. Click “Add Service Request”
  4. Under the “Request” drop down, select “Reactivate Application”
  5. Click “Save”

Uploading a Notice of Assessment

Applicants will need to obtain their latest Notice of Assessment (NOA) from the Canada Revenue Agency (CRA) and upload it to their MyAccesstoHousingTO account. To assist applicants with this process, review the step-by-step guide for how to upload a Notice of Assessment.

Updating a Notice of Assessment

  1. Log in to MyAccesstoHousingTO
  2. Go the “Documents” tab
  3. Click “Upload New”
  4. Click “Next” to save

Requesting RentCafe Access

Community Agency Partners can request access to RentCafe. Once access is granted, you can search for applicants. Access to the RentCafe system is reserved only for City-funded agencies.

How to Run an Applicant Report

Community Agency partners who have access to RentCafe can search for a client using the applicant report. To run a report:

  1. Log in to YardiOne
  2. Select the “RentCafe Social Housing” tile
  3. On the orange menu ribbon, click “Reports”
  4. Hover over “Social Housing”
  5. Hover over “Application Reports”
  6. Click “Applicant Information”
  7. For best results, search by full name, or P-Code, or email address

The Proxy Bidding program is reserved for approved partners. If your agency is interested in participating, your manager is required to contact Access to Housing’s Helpdesk inbox.

Special Priority Program (SPP)

The Special Priority Housing Program adheres to the Housing Services Act (2011), Ontario Regulation 367/11. Be familiar with the Rent-Geared to Income Assistance – Priority Rules.

The RGI Special Priority Policy Guide is an official Government of Ontario resource designed to support service managers and community partner agencies that help with Special Priority referrals.

Virtual training sessions occur every third Thursday of the month. Each 90-minute session covers:

  • RGI Housing Eligibility Criteria
  • Priority Access Status
  • Choice-Based Housing process
  • MyAccesstoHousingTO Client Portal
  • Personal Information & Privacy

    To attend a session, register by 12 p.m. the day before the scheduled session. A link to the virtual training will be shared with registered participants by 3 p.m.

    Release Date: September 29, 2026

    What’s New in RentCafe?

    Candidates can no longer delete documents in their MyAccesstoHousingTO account in either Current Documents or Archived Documents.
    Date modified: October 23, 2026