This section provides information on The Housing Administration Provider Portal Toronto (HAPPTO) and RENTCafé and is intended for housing providers using these systems. It outlines how to access system onboarding and request forms, training registration and user guides.
If you require access to HAPPTO you must:
To request system training you must complete the Housing Administration Provider Portal Access and Training Request.
If you require assistance, complete the Housing Provider Technology Support Request Form and someone will contact you.
The RentCafé Vacancy Management Process Guide provides instructions for housing providers that are administering an RGI vacancy through RentCafé. The guide provides direction and step-by-step processes on how to introduce, improve or refresh knowledge of RGI vacancy management.
The Housing Administration Provider Portal Toronto (HAPPTO) Voyager System Guide provides instructions for housing providers that are administering RGI tenancies through HAPPTO. The Guide provides direction and step-by-step processes for RGI tenancy management in HAPPTO.
