Date issued Effective date
January 1, 2016 Immediately

Applicability to Social Housing programs

The policies and procedures in this City Guideline must be implemented under the following programs:

Applicability Program


Housing Services Act, Part VII Housing Projects, Market and Rent-Geared-to-Income, Section 78 Housing Providers (formerly 110)


Housing Services Act, Part VII Housing Projects, 100% Rent-Geared-to-Income, Section 78 Housing Providers (formerly 110)
Federal Non-Profit Housing, Section 26/27
Federal Non-Profit Housing, Section 95


Rent Supplement Programs for Sections 26, 27, 95 and New Affordable Housing Providers


Toronto Community Housing Corporation

Please note: If your program is not checked, this City Guideline does not apply to your project.


City Guideline 2014-1 established the online RGI Administration Manual as the authority for RGI administration in the City of Toronto.

The Social Housing Unit is re-issuing Chapters 6, 7 and 10 with the following changes:

Chapter 6

The Ontario Disability Support Program (ODSP) Basic Needs Allowances increased, effective October 1, 2015. Use this chart when a household has income from Canada Pension Plan – Disabled and ODSP. See page 17.

Chapter 7

The Social Housing Unit has assumed responsibility for handling all requests to review an RGI administrator decision about loss of eligibility for RGI assistance. The Request for Review form has been modified. Households must send requests for review to the Social Housing Unit.

Chapter 10

Appendix 5 Notice of Decision, Loss of Eligibility for RGI Assistance has been modified. For households that did not divest leased or owned residential property, there is no requirement to contact the household before issuing the Notice.

Appendix 5 Request for Review form has been modified to include Toronto Community Housing.

Actions Required

Social housing provider RGI administrators (SHPs) must take the following actions:

  1. RGI Administrators must comply with the online RGI Administration Manual when administering the RGI Program.


If you have any questions, please contact your Housing Consultant or HSS:

Housing Stability Services
Shelter, Support & Housing Administration
City of Toronto
Metro Hall, 55 John Street, 6th floor
Toronto, ON M5V 3C6
Telephone: 416-392-4126