Toronto History Museums open its doors to the public on July 30. Visitors are asked to reserve timed-entry tickets online in advance.

Please note, HistoricTO neighbourhood tours will take place outdoors, rain or shine. In the event of extreme weather conditions, the outdoor tours will be suspended or cancelled.

To help maintain the health and safety of everyone at Toronto History Museums, timed-entry ticketing is in place to manage capacity based on the location and experience. Timed-entry tickets must be booked in advance. If you arrive without a timed-ticket, you will only be admitted if space is available, or you will need to purchase an online ticket for a future time slot using your mobile device. Please have your ticket (hard-copy or digital version) ready for check-in and arrive on time for your admission time-slot. If you are late, you may be required to wait until a future time-slot.

If you feel ill on the day of a booked tour, please stay home and book a new ticket for a later date. To change or modify your ticket, please contact us at 416-392-6907. You may apply Pay What You Can donation to a future tour time.

Please check open public washrooms near the museum location.

Gift shops are closed at this time.

Following Toronto Public Health COVID-19 Guidance for Cultural and Heritage Institutions and Attractions, the following measures will be implemented to ensure the safety of visitors and staff:

  • Screening employees for COVID-19 symptoms before work and training them to follow all health and safety procedures. Any staff who feel unwell will be asked not to report to work and to visit a COVID-19 assessment centre.
  • Limiting the number of staff working on-site to those necessary to making your visitor experience safe and engaging.
  • Implementing measures to ensure physical distancing.
  • Supporting and encouraging proper hand hygiene and respiratory etiquette.
  • Enhancing environmental cleaning and disinfection.
  • Collecting contact information provided through the registration process (e.g. first name, last name, email, phone number, etc.)**
  • Limiting visitor numbers and proving time-ticketed entry.
  • Managing visitor flow indoors by creating one-way aisles with prominent signage and/or floor markings.

All visitors should complete the Toronto Public Health self-screening questionnaire before entering the Toronto History Museums sites.The staff will be stationed outside each site to ensure that visitors complete the questionnaire. If you answer “No” to all questions, you will be able to proceed with your visit.

Please keep your family unit together on the walking tour. Keep children within reach at all times.

 

* Please note, per City of Toronto By-law 541-2020,  masks are mandatory for interior tour experience. Toronto History Museums will not be providing masks at this time. If it’s not possible for you to wear a mask/face covering or a face shield indoors due to a pre-existing health condition or other reasons protected by the Ontario Human Rights Code, please contact the Toronto History Museums site that you are planning to visit directly in advance.

** The City of Toronto will not collect, use, maintain or have access to any personal information collected in the purchasing of tickets except for the express purpose of contract tracing.