Toronto is listening. The Listening to Toronto public opinion survey provides a year-over-year snapshot of resident satisfaction with City services, perceptions of quality of life and overall experiences interacting with the City.
Conducted by Ipsos, a trusted and independent research firm, the survey is representative of Toronto’s diverse population and creates a reliable baseline to measure progress over time. The results help the City focus efforts where they are needed most, guide future service planning and help inform investments now and into the future. Together with other data sources, this survey helps ensure that City decisions reflect what matters most to Torontonians.
See the full results.
2025 Survey Results: Progress and Priorities
- Quality of life is improving: 69 per cent rated the quality of life in Toronto as good or very good in 2025, a five per cent increase compared to 2024.
- Toronto loves its parks: A strong majority (81 per cent) expressed satisfaction with parks and outdoor spaces (a one per cent increase over 2024).
- Recreation programs are a success story: Among the 38 per cent of residents who used City-provided recreation programs or services, satisfaction was extremely high. Over nine in ten (95 per cent) reported being satisfied, a five per cent increase from 2024.
- Social Services are excellent: Satisfaction among users of City social services remained high, with 83 per cent (a two per cent increase over 2024) satisfied with their experience. Additionally, 88 per cent were satisfied with the quality of service, a four per cent increase over 2024.
- Customer service is improving: 82 per cent of residents are satisfied with their most recent interaction with the City — up from 75 per cent in 2024.
- Streets and Transportation satisfaction remains stable: Satisfaction with Toronto’s streets and transportation system remained stable, with 61 per cent of residents expressing satisfaction, consistent with 2024 results.
- City communications are improving: Satisfaction with general information and communication reached 63 per cent, up five percentage points from 2024.
- Road construction is the top travel barrier: Nearly half of Torontonians (46 per cent) said road construction and repair make it harder to get around, followed by too many cars on the road (37 per cent) and public transit closures (23 per cent).
- Libraries continue to shine: Among users of library programs and services, 95 per cent were satisfied with their experience, and 92 per cent were happy with branch hours.
- Torontonians see City services improving: Nearly half (47 per cent) believe services are better than last year.
- Cleanliness is improving, but challenges remain: Satisfaction with overall cleanliness rose to 61 per cent – up three per cent from 2024. Satisfaction with cleanliness is highest for local neighbourhoods where residents live (74 per cent, up six per cent over 2024). However, satisfaction with graffiti removal (46 per cent) and dead wildlife removal (53 per cent) remained a concern.
- Housing, transportation and crime remain top concerns: Housing continues to be the most important local issue for residents (25 per cent, down three points from 2024), followed by transportation (20 per cent, up three points) and crime (13 per cent, unchanged).
Methodology
The 2025 Listening to Toronto survey was conducted by Ipsos between August 1 to 18, 2025. A representative sample of 1,138 Toronto residents aged 18 and older completed the online survey. Quotas and weighting were applied to ensure the results accurately reflect Toronto’s population by age, gender and region, based on 2021 Statistics Canada Census data.
This survey focused on the City services and quality-of-life topics that have the greatest impact on residents’ daily lives, including:
- Quality of Life and Satisfaction
- Getting Around the City
- Recreation Programs
- Library Programs
- Parks
- Social Services
- Public Safety
- Cleanliness
- Housing Policy
- Service Interactions
- Communications
