News Release
January 31, 2021

The City of Toronto is urging residents to wear masks or face coverings in enclosed common spaces of apartment buildings and condominiums, such as elevators, hallways, lobbies, laundry rooms and any other shared facilities. Masks or face coverings should cover fully cover the nose, mouth and chin.

A public education campaign will be launched this week to remind residents about the municipal bylaws and provincial regulations that require everyone to wear masks or face coverings in all indoor public settings, including common areas in multi-residential buildings. The campaign will run on digital screens in residential apartment buildings and condominiums, as well as online and on social media.

A growing body of scientific evidence suggests the use of masks and face coverings is an inexpensive, acceptable and non-invasive measure to help control the spread of the virus. COVID-19 is spread through contact with the respiratory droplets produced by someone who is infected when they cough, sneeze, or even when they laugh or speak, including by individuals who may not have symptoms – known as being asymptomatic. Evidence suggests that wearing a mask reduces the likelihood of droplets infecting those around an individual.

The City has produced two short videos and a fact sheet on how to properly and safely wear and care for non-medical masks. The information is available in 16 different languages.

If residents see a pattern of issues with masks in common areas of their residential building, they can first talk to their landlord or building manager to raise their concerns. If no action is taken by the landlord and the problems persist, residents can call 311 to submit a complaint.

In addition to provincial regulations on mandatory mask or face coverings, the City has amended bylaws in the Toronto Municipal Code to require a mask or face covering to be worn in all indoor public spaces in Toronto and in common areas in apartments and condominiums. More information about the mask bylaw is available on the COVID-19: Orders & Bylaws web page.


“COVID-19 continues to be a threat to us all and we need to remain vigilant, especially as new variants of the virus have been confirmed in Toronto. Wearing a mask is the right thing to do. I know we all have pandemic fatigue, but we must not let our guard down and continue to wear masks, especially in common areas of apartments or condominiums. The public health advice is clear that this will help protect you, your family and your neighbours.”
– Mayor John Tory

Toronto is home to more than 2.9 million people whose diversity and experiences make this great city Canada’s leading economic engine and one of the world’s most diverse and livable cities. As the fourth largest city in North America, Toronto is a global leader in technology, finance, film, music, culture and innovation, and consistently places at the top of international rankings due to investments championed by its government, residents and businesses. For more information visit the City’s website or follow us on Twitter, Instagram or Facebook.

Media Relations