If you do not have enough money for food and housing and are in financial need, you can apply for Ontario Works assistance online or by calling 416-338-8888.

Metro Hall Employment & Social Services provides financial benefits through Ontario Works, employment supports and social supports to people living in Toronto. All of our locations provide similar supports.

Due to current COVID-19 restrictions, we are not currently offering in-person workshops, job fairs or information sessions.

Public computers are not available at this location. There will be limited numbers of computers available to apply for social assistance or to access other necessary online services at Lawrence Square, Yonge Eglinton and York Humber Employment & Social Services.

Help us keep the air we share healthy. Please do not wear or use scented products when visiting our offices.

Exterior image of the Metro Hall Employment and Social Services location
Metro Hall Employment & Social Services

Office Location

214 Wellington St. W.
Toronto, ON M5V 0L9

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Mailing Address

PO Box 3888 Stn Industrial Park
Markham, ON L3R 5T2

Postal Codes Served

  • M5G
  • M5H
  • M5J
  • M5K
  • M5L
  • M5T
  • M5V
  • M5W
  • M5X
  • M6J

Phone and Online Services

This office provides benefits and services by phone and online.

For phone service: call 416-392-2600 from 8:30 to 4:30, Monday – Friday.

For online service: use the MyBenefits application anytime to submit documents, check your payments and message your caseworker online.

In-person Services

If you need to see someone in person, this office will be open between 9 a.m. and 3:30 p.m., Monday to Friday.

Before you visit, you should know that:

  • We continue to offer services by phone.
  • You should contact your caseworker first; we may be able to help you over the phone. You can also message your caseworker online and send documents electronically through MyBenefits.
  • Please note public computers are not available at Metro Hall. There will be limited numbers of computers available to apply for social assistance or to access other necessary online services at these Employment & Social Services locations:

Your caseworker can also help you find other locations in your community where you can access computers (for example a local library).

How visiting our offices has changed:

  • We must limit the number of people in our spaces and stay physically distanced (6 feet apart) from each other. For this reason, you may have to wait to enter the office.
  • There will be a greeter at the door to help you.
  • Your regular caseworker may not be there, so you may be served by another caseworker.
  • We are not yet scheduling in-person update appointments.
  • Mail drop-off is not available. There are three ways to send in your documents:
    • online using MyBenefits – this is the quickest way to send us information
    • by fax: 416-696-3475
    • by mail: PO Box 3888 Stn Industrial Park, Markham, ON L3R 5T2, feel free to use the postage-paid business reply envelope you receive from us every month
  • We ask visitors to use the provincial screening tool before arriving.
  • Face masks must be worn inside. If you do not have a mask, we will give one to you.
  • We have extra safety measures such as plexiglass barriers at the counters, less seating and additional cleaning and disinfecting.

Services sociaux et d’emploi de Metro Hall

214 Wellington St. W.
Toronto, ON M5V 0L9

TTC Trip Planner

Codes postaux désservis

  • M5G
  • M5H
  • M5J
  • M5K
  • M5L
  • M5T
  • M5V
  • M5W
  • M5X
  • M6J

Heures d’ouverture

  • Heures en personne 9 h 00 – 15 h 30 lun – ven
  • Heures de téléphone 8 h 30 – 16 h 30 lun – ven

Renseignements généraux

416-338-8888

Aidez-nous à assurer la qualité de l’air que nous respirons. Ne portez pas et n’utilisez pas de produits parfumés lorsque vous visitez nos bureaux.